Bus. Mang. Ch 9

Question 1

Human resource management

Answer 1

consist of the activities managers perform to plan for, attract, develop, and retain an effective workforce

Question 2

Strategic human resource planning

Answer 2

consists of developing a systematic, comprehensive strategy for a) understanding current employee needs and b) predicting future employee needs

Question 3

job analysis

Answer 3

to determine, by observation and analysis, the basic elements of a job

Question 4

job description

Answer 4

which summarizes what the holder of the job does and how and why he or she does it

Question 5

job specification

Answer 5

which describes the minimum qualifications a person must have to perform the job successfully

Question 6

human resource inventory

Answer 6

a report listing your organization’s employees by name, education training, languages, and other important information

Question 7

National Labor Relations Board

Answer 7

enforces procedures whereby employees may vote to have a union and for collective bargaining

Question 8

collective bargaining

Answer 8

consists of negotiations between management and employees anout disputes over compensation, benefits, working conditions, and job security

Question 9

Fair Labor Standards Act of 1938

Answer 9

established a minimum living standards for workers engaged in interstate commerce, including provision of a federal minimum wage

Question 10

Equal Employment Opportunity Commission

Answer 10

whose job it is to enforce anti-discrimination and other employment-related laws

Question 11

discrimination

Answer 11

occurs when people are hired or promoted-or denied hiring or promotion-for reasons not relevant to the job

Question 12

affirmative action

Answer 12

focuses on achieving equality of opportunity within an organization

Question 13

sexual harassment

Answer 13

consists of unwanted sexual attention that creates an adverse work environment

Question 14

recruiting

Answer 14

the process of locating and attracting qualified applicants for jobs open in the organization

Question 15

internal recruiting

Answer 15

making people already employed by the organization aware of job openings

Question 16

job posting

Answer 16

placing information about job vacancies and qualifications on bulletin boards, in newsletters, and on the organizations intranet

Question 17

external recruiting

Answer 17

attracting job applicants from outside the organization

Question 18

realistic job previews

Answer 18

which gives a candidate a picture of both positive and negative features of the job and the organization before he or she is hired

Question 19

selection process

Answer 19

the screening of job applicants to hire the best candidate

Question 20

unstructured interview

Answer 20

involves asking probing questions to find out what the applicant is like

Question 21

structured interview

Answer 21

involves asking each applicant the same questions and comparing their responses to a standardized set of answers

Question 22

situational interview

Answer 22

the interviewer focuses on hypothetical situation

Question 23

behavioral-description interview

Answer 23

the interviewer explores what applicants have actually done in the past

Question 24

employment tests

Answer 24

are legally considered to consist of any procedure used in the employment selection decision process

Question 25

assessment center

Answer 25

management candidates participate in activities for a few days while being assessed by evaluators

Question 26

reliability

Answer 26

the degree to which a test measures the same thing consistently

Question 27

validity

Answer 27

the test measures what it purports to measure and is free of bias

Question 28

orientation

Answer 28

helping the newcomer fit smoothly into the job and the organization

Question 29

training

Answer 29

refers to educating technical and operational employees in how to better do their current jobs

Question 30

development

Answer 30

refers to educating professionals and managers in the skills they need to do their jobs in the future

Question 31

computer-assisted instruction

Answer 31

computers are used to provide additional help or to reduce instructional time

Question 32

performance appraisal

Answer 32

which consists of 1)assessing an employee's performance 2)providing him or her with feedback

Question 33

performance management

Answer 33

the continuous cycle of improving job performance through goal setting, feedback and coaching, and rewards and positive reinforcement

Question 34

objective appraisals (results appraisals)

Answer 34

based on facts and are often numerical

Question 35

subjective appraisals

Answer 35

based on a managers perceptions of an employees 1)traits 2)behaviors

Question 36

anchored rating scale BARS

Answer 36

which rates employee gradations in performance according to scales of specific behaviors

Question 37

360-degree assessment (360-degree feedback appraisal)

Answer 37

employees are appraised not only by their managerial superiors but also by peers, subordinate, and sometimes clients

Question 38

forced ranking performance review systems

Answer 38

all employees within a business unit are ranked against one another and grades are distributed along some sort of bell curve

Question 39

formal appraisal

Answer 39

conducted at specific times throughout the year and are based on performance measures that have been established in advance

Question 40

informal appraisal

Answer 40

conducted on an unscheduled basis and consist of less rigorous indications of employee performance

Question 41

compensation

Answer 41

has three parts: 1)wages or salaries, 2) incentives, and 3) benefits

Question 42

base pay

Answer 42

consists of the basic wage or salary paid employees in exchange for doing their jobs

Question 43

benefits or fringe benefits

Answer 43

additional momentary forms of compensation