CDV (N.B. 10/17/18)

Question 1

*52

Answer 1

Activate Call Hold (Business)

Question 2

*57

Answer 2

Call Trace

Question 3

*58

Answer 3

Activate Call Forwarding Not Reachable (Business)

Question 4

*59

Answer 4

Deactivate Call Forwarding Not Reachable (Business)

Question 5

*60

Answer 5

Activate Call Screen

Question 6

*63

Answer 6

Activate Call Forwarding Selective

Question 7

*66

Answer 7

Activate Repeat Dial

Question 8

*67

Answer 8

Activate Caller ID Blocking Per Call

Question 9

*68

Answer 9

Call Park (Business)

Question 10

*69

Answer 10

Activate Call Return

Question 11

*70

Answer 11

Deactivate Call Waiting

Question 12

*72

Answer 12

Activate Call Forwarding Variable

Question 13

*73

Answer 13

Deactivate Call Forwarding Variable

Question 14

*74

Answer 14

Set Up Speed Dial 8

Question 15

*75

Answer 15

Set Up Speed Dial 30

Question 16

*77

Answer 16

Anonymous Call Rejection

Question 17

*78

Answer 17

Activate Make Terminal Busy/Do Not Disturb (Business)

Question 18

*79

Answer 18

Deactivate Make Terminal Busy/Do Not Disturb (Business)

Question 19

*80

Answer 19

Deactivate Call Screen

Question 20

*82

Answer 20

Deactivate Caller ID Blocking Per Line

Question 21

*83

Answer 21

Deactivate Call Forwarding Selective

Question 22

*86

Answer 22

Deactivate Repeat Dial

Question 23

*87

Answer 23

Deactivate Anonymous Call Reject

Question 24

*89

Answer 24

Deactivate Call Return

Question 25

*90

Answer 25

Activate Call Forwarding Busy (Business)

Question 26

*91

Answer 26

Deactivate Call Forwarding Busy (Business)

Question 27

*92

Answer 27

Activate Call Forwarding No Answer (Business)

Question 28

*93

Answer 28

Deactivate Call Forwarding No Answer (Business)

Question 29

*96

Answer 29

Activate 3 Way Calling

Question 30

*97

Answer 30

Deactivate 3 Way Calling

Question 31

*99

Answer 31

Access Voicemail from Home

Question 32

*232

Answer 32

Activate Hunt Group Make Group Busy (Business)

Question 33

*233

Answer 33

Deactivate Hunt Group Make Group Busy (Business)

Question 34

*230

Answer 34

Activate Hunt Group Make Terminal Busy (Business)

Question 35

*231

Answer 35

Deactivate Hunt Group Make Terminal Busy (Business)

Question 36

*88

Answer 36

Activate Call Retrieve (Business)

Question 37

What are the 3 Xfinity Voice plans that are available (not grandfathered)?

Answer 37

``` Unlimited Unlimited Select (Only in Sys 8529 Prin 2000/Simple & Easy Market) Unlimited Saver (Except Northeast Division) ```

Question 38

In what year was Local With More retired in Central Division?

Answer 38

2015

Question 39

A customer must cancel their phone services after install if they are porting a TN from what company?

Answer 39

Vonage

Question 40

What is the number for Telecommunications Relay Services?

Answer 40

711

Question 41

How much does it cost for a customer to use Telecommunications Relay?

Answer 41

Nothing, it is toll-free

Question 42

How much does it cost for a customer with a disability certification to call Operator Services?

Answer 42

Nothing. Operator surcharges will also be waived.

Question 43

What area codes are blocked automatically?

Answer 43

900 and 976

Question 44

What 6 countries are included in all currently offered Xfinity Voice plans?

Answer 44

``` Canada Puerto Rico U.S. Virgin Islands Guam Saipan/N. Mariana Islands American Samoa ```

Question 45

Which of the 12 standard calling features are not included in Unlimited Saver?

Answer 45

``` Three Way Calling Call Forwarding Call Forwarding Selective Call Return Call Screening Anonymous Call Rejection Repeat Dialing Speed Dial ```

Question 46

How much extra is the Voicemail feature for Unlimited Saver?

Answer 46

$3.95 per month

Question 47

How much is an additional Voice line with no features?

Answer 47

$11.95 per month

Question 48

How much are Operator Services per call?

Answer 48

$2.49

Question 49

How much are Directory Assistance calls per call?

Answer 49

$2.99

Question 50

What are the interactive functions with Xfinity Voice Unlimited?

Answer 50

``` Caller ID on TV Text Messaging Xfinity Connect Webmail Online Billing Voice2Go ```