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2018 MM > Company (EH 10-24-18) > Flashcards

Company (EH 10-24-18) Flashcards

1
Q

What are the 8 ERGs?

A 
Veterans Network
Young Professionals Network (YPN)
Black Employee Network (BEN)
Women's Network at Comcast
Unidos
Asian Pacific Americans (APA)
OUT @ Comcast
MyAbilities Network
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2
Q

How many years in a row was Brian Roberts named one of America’s Best CEOs by Institutional Investor Magazine?

A

6 (2004-2009)

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3
Q

When did the Verbal Bot launch for Customer Consent?

A

6/26/2018

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4
Q

What are the 5 divisions of the Comcast Company Structure?

A

Comcast Cable, Comcast Ventures, NBCUniversal, Comcast Spectacor and Sky

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5
Q

Who is the Chariman and CEO of Comcast Corporation?

A

Brian Roberts

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6
Q

Who is the President and CEO of Comcast Cable and SEVP of Comcast Corporation?

A

David Watson

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7
Q

Who is the Central Division President?

A

Bill Connors

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8
Q

Who is the Central Division SVP, Business Services?

A

Jeffrey Buzzelli

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9
Q

Who is the Central Division SVP, Government and Regulatory Affairs?

A

Tim Gage

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10
Q

Who is the Central Division SVP, Customer Care?

A

Mike McArdle

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11
Q

Who is the Central Division SVP, Customer Experience?

A

Gene Shatlock

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12
Q

Who is the Central Division SVP, Human Resources?

A

Tina Simmons

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13
Q

Who is the Central Division SVP, Marketing and Sales?

A

Jason Wicht

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14
Q

Who is the Regional SVP of Heartland?

A

Tim Collins

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15
Q

Who is the Regional SVP of Chicago?

A

John Crowley

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16
Q

Who is the Regional SVP of Big South?

A

Doug Guthrie

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17
Q

Who is the Regional SVP of Florida?

A

Amy Smith

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18
Q

What are the four regions in Central Division?

A

Florida, Greater Chicago, Big South, Heartland

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19
Q

What are the three cable divisions of Comcast Corporation?

A

Central Division, West Division, Northeast Division

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20
Q

Who are the three founding fathers of Comcast?

A

Ralph Roberts, Julian Brodsky, Daniel Aaron

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21
Q

What is the maximum number of days a customer can request a PTP?

A

10 days from the customer’s call

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22
Q

What are the 2018 Cable Goals?

A

Drive Growth
Make the customer experience simple, consistent, and digital
Innovate and simplify the product experience

23
Q

Comcast Credo

A

Comcast will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market.

24
Q

Touchstones

A

Diversity, Respect, Quality, Ethics, Enthusiasm, Employee Focus, Flexibility

25
Q

As of 2018 Internet Essentials is now available for low-income ____

A

Veterans

26
Q

What are the 2 Military Community Offers (may redeem one or both)?

A

A $25 Xfinity coupon (for Xfinity On Demand movies or a credit toward their bill)

A $100 Visa prepaid card (must be on promotional plan with a minimum term agreement on or after Jan. 1, 2018)

27
Q

What website does the customer go to to take advantage of the Military community offers?

A

Xfinity.com/Military

28
Q

What are Five Focus Areas for Diversity and Inclusion?

A 
Governance
Workforce
Supplier Diversity
Programming
Community Investment
29
Q

What is the Comcast/NBC bilingual cable network that is the sister channel of Telemundo?

A

Mun2

30
Q

What is the suite of video products and services developed exclusively to serve Spanish speaking customers?

A

Xfinity Latino

31
Q

What was the first network to use color in broadcasting?

A

NBC

32
Q

A marketing push involving the new Xfinity brand, which was in the early stages of a merger with Comcast, took place during what popular sporting event?

A

The 2010 Winter Olympics coverage on NBC

33
Q

Comcast implemented a new way to manage your career as well as see your progression as you grow with the company. What is the name of this care program?

A

Career Advance Path (C.A.P.)

34
Q

What is the more common name of FCC Section 630, which defines cable consumer rights?

A

The Cable Act

35
Q

How long do you have to wait in order to advance in the C.A.P. program?

A

Minimum of 6 months

36
Q

What tool can Comcasters use to help a Comcast customer on-the-spot?

A

Customers can Text “On It” to 266278

37
Q

What Comcast service allows you to watch hit movies and entire past seasons of your favorite shows commercial free on multiple screens like your laptop, tablet, smartphones, and TV?

A

Xfinity Streampix

38
Q

Comcast filed an application at the U.S. Patent & Trademark office on June 21, 2012 for what popular slogan?

A

The Future of Awesome

39
Q

Each year, Comcast allows employees to have direct donations taken from their paycheck for which charity?

A

United Way

40
Q

Who is Jeremy Darroch?

A

CEO of Sky

41
Q

Name 4 options under accessibility settings

A
  1. Closed Captioning 2. Video Description 3. Voice Guidance 4. Enhanced Text Readability 5. Remote Shortcut 6. Sound Cues
42
Q

On this day, companies will showcase their products to investors, mentors, members of startup communities across the globe

A

Demo Day for LIFT Labs powererd by Tech Stars

43
Q

who is the Xfinity Mobile President ?

A

Greg Butz

44
Q

What new attraction is set to launch at Universal Studios Japan, Hollywood, and Orlando in 2020?

A

Super Nintendo World

45
Q

The newest Universal Studio theme park attraction is set to open in time for this event?

A

The 2020 Tokyo Olympics

46
Q

In 1999, Comcast Ventures was founded by Julian Brodsky under this name

A

Comcast Interactive Capital

47
Q

These are the three critical components of being Cyber Savvy

A

Protect, Detect, Respond

48
Q

This E360 enhancement allows continuous scrolling through human entered notes

A

Notes Flyout

49
Q

How many Customers does Sky serve?

A

23 million Customers and 7 Countries

50
Q

How many countries does Sky serve and what are they?

A

7 and U.K., Ireland, Germany, Austria, Italy, Spain, and Switzerland

51
Q

Eligible customers who participate in “Safe at Home” use a P.O. Box or alternate address as their legal address can enroll in:

A

Xfinity Confidential Address program

52
Q

Comcast provides ___ million homes and businesses with access to our gig speeds.

A

58

53
Q

The customer may enroll into Seasonal Convenience Plan __ every ___

A

Once every 10 months

54
Q

What is the minimum and maximum days a customer can have seasonal hold?

A

Min 90 and max 270

2018 MM (59 decks)

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