Timeline Pics ( JAD 10-24-18) Flashcards
(56 cards)
1
Q
A
Account Number Change
2
Q
A
Activation
3
Q
A
- Appointment Waitlist
- Relay Interaction
- SMS Messaging Preference
4
Q
A
Billing Statement
5
Q
A
CIMA Login
6
Q
A
- Consent
- Service Policy Notification
- XM Email Communication
7
Q
A
Consent Status Updates
8
Q
A
Customer Move
9
Q
A
- CX Failure
- Damage Claim
10
Q
A
Degraded Service
11
Q
Name One of 9
A
- Device Reboot
- My Account App One Step Refresh Troubleshooting
- PHT Results
- Self-Service PHT
- Self-Service Reboot
- Cafe Customer Lookup
- Speed Experience
- Speed Test 2.0
- Virtual Assistant Query
12
Q
A
Device Swap
13
Q
A
Einstein Inbound Calls
14
Q
A
Einstein Load
15
Q
A
Email Communication
16
Q
A
Emergency Maintenance
17
Q
A
EROne
18
Q
A
Facebook Conversation
19
Q
A
Forum Post
20
Q
A
ITG
21
Q
A
Late Fee Credit
22
Q
A
Mobile .COM Login
23
Q
A
Movers Follow Up
24
Q
A
My Account Web Login
25
Planned/Scheduled Maintenance
26
Promotion Roll-off
27
Real-Time Assist
28
Security Deposit
29
Self-Install Kit
30
Soft Disconnect
31
Tech ETA
32
Telesales Call
33
Timeline Lookup
34
Twitter Conversation
35
Upsell
36
Virtual Assistant
37
Virtual Hold Callback
38
VOD Error
39
VOD Purchase View
40
VOD Rent View
41
VOD Short Session
42
1. Voice Poor Call Quality
2. XM Cancellation
43
We're On It
44
WiFi Settings Changed
45
XH Touchscreen Offline
46
XM Account Suspension
47
XM Case
48
XM Device Return
49
XM No Stock Orders
50
XRE Error
51
What is this Badge?
Escalation
52
What is this Badge?
Moves
53
What is this Badge?
New Device
54
What is this Badge?
New Package
55
What is this Badge?
Promo Rolloff
56
What is this Badge?
Truck Roll Install/Repair
