CH 1 Flashcards
What is Organizational Behavior?
Study of what people think feel and do in and around organizations.
Oragnizations
Groups of people wo work interdependently toward some purpose.
3 reasons OB is important
- comprehend and predict workplace events
- Adopt more accurate personal theories
- Influence organizational events
Globalization
ec, social, and cultural connectivity with people in other parts of the world
telecommunte
work from home: 37%
Surface-level diversity
Observable demographic or physiological differences in people (race/gender/age/disabilities)
deep-level diversity
differences in the psy. characteristics of employees (personalities, beliefs, values and attitudes)
evidence based management
the practice of making decisions and taking actions based on research evidence.
Anchors of OB knowledge
systematic research, multidisciplinary, contingency, multiple layers of analysis
systematic research anchor
study organizations using systematic research methods
multidisciplinary anchor
import knowledge from other disciplines, not just create its own
contingency anchor
recognize that the effectiveness of an action may depend on the situation
multiple levels of alalysis anchor
understand OB events from three levels of analysis: individual, team, organization
organizational effectiveness
broad concept represented by several perspectives, including the organization’s fit with the external environment, internal subsystems configuration for high performance, emphasis on organizational learning, and ability to satisfy the needs of stakeholders.
best measure of effectiveness
composite of: open systems, org learning, high-performance work practices, and stakeholders
open systems
a perspective that holds that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs
Organization-Environment fit
Adapt to the environment, influence the environment, move to a more favorable environment
Effective Transformation process
effective at converting inputs to outputs (high efficiency) and adaptability and coordination
organizational learning
a perspective that holds that organizational effectiveness depends on the organization’s capacity to acquire, share, use and store valuable knowledge.
types of intellectual capital
Human, Structural, relationship
Human capital
knowledge skills and abilities employees carry around in their heads
structural capital
knowledge that remains after people leave
relationship capital
relationship with customers, goodwill, brand etc
Organizational Learning Processes
Acquiring Knowledge, Sharing Knowledge, Using Knowledge, Storing Knowledge
