ch 14

Question 1

org culture

Answer 1

values and assumptions shared within an org

Question 2

artifacts

Answer 2

the observalbe symbols and signs of an organization’s culture

Question 3

rituals

Answer 3

programmed routines of daily organizzational life that dramatize the org culture

Question 4

ceremonies

Answer 4

planned displays of org culture conducted specifically for the benefit of an audience

Question 5

adaptive culture

Answer 5

a culture in which employees are receptive to change, including the ongoing alignment of the org to its env. and continuous improvement of internal processes.

Question 6

bicultural audit

Answer 6

a process of diagnosing cultural relations between companies and determining the extent to which cultural clashes will occur.

Question 7

attraction-selection-attrition (asa) theory

Answer 7

a theory that states orgs have a natural tendency to attract, select and retain people with values and personality characteristics that are consistent with org character = homogeneaity and strong culture.

Question 8

org socialization

Answer 8

the process by which individuals learn the values, expected behaviors, and social knowledge necessary to assume their roles in the org.