ch 5

Question 1

employee engagement

Answer 1

individual emotional and cognitive motivation, particularly a focused, intense, persistent and purposive effort toward work-related goals.

Question 2

drives

Answer 2

hardwired characteristics of the brain that attempt to keep us in balance by correcting deficiencies

Question 3

needs

Answer 3

goal-directed forces that people experience

Question 4

maslow’s needs hierarchy theory

Answer 4

motivation theory of needs arranged in a hierarchy whereby people are motivated to fulfill a higher need as a lower one becomes gratified.

Question 5

intrinsic motivation

Answer 5

motivation controlled by the individual and experienced from the activity itself (its own reward)

Question 6

extrinsic motivation

Answer 6

means to an end

Question 7

need for achievement (nAch)

Answer 7

a learned need in which people want to accomplish reasonably challenging goals and desire unambiguous feedback and recognition for their success

Question 8

need for affiliation (nAff)

Answer 8

desire to seek approval from others

Question 9

need for power (nPow)

Answer 9

want to exercise power and want to maintain leadership position. could be power for its own sake (personalized power) or to help help other

Question 10

four drive theory

Answer 10

a mot. theory based on the innate drives to acquire, bond, learn, and defend that incorporates both emotions and rationality

Question 11

expectancy theory

Answer 11

a motivation theory based on the idea that work effort is directed toward behaviors that people believe will lead to desired outcomes

Question 12

e-p

Answer 12

effort leads to performance

Question 13

p-o

Answer 13

probability that performance yields outcomes

Question 14

valence

Answer 14

anticipate satisfaction from the outcome

Question 15

OB modification

Answer 15

a theory that explains employee behavior in terms of the antecedent conditions and the consequences of that behavior

Question 16

ABCs

Answer 16

antecedent, behavior, consequences

Question 17

social cognitive theory

Answer 17

muc learning occurs by observing and modelling others as well as by anticipating consequences.

Question 18

self reinforcemnt

Answer 18

reinforcement that occurs when an employee has control over a reinforcer but doesn’t take it until completing a goal

Question 19

goal setting

Answer 19

the process of motivating employees and clarifying their role perceptions by establishing performance objectives

Question 20

SMARTER

Answer 20

effective goals: Specific, Measurable, Achievable, Relevant, Time-Framed, Exciting, Reviewed

Question 21

strength based coaching

Answer 21

a positive organizational behavior approach to coaching and feedback that focuses on building and leveraging the employee’s strengths rather than correct weakness.

Question 22

equity theory

Answer 22

a theory explaining how people develop perception of fairness in the distribution and exchange of resources.