Chapter 1

Question 1

is a person who supports and is responsible for the work of others

Answer 1

managers

Question 2

are team leaders and supervisors in charge of people who perform non-managerial duties

Answer 2

first-line managers

Question 3

oversee the work of large departments or divisions

Answer 3

middle managers

Question 4

guide the performance of the organization as a whole ore of one of its major parts

Answer 4

top managers

Question 5

are elected by stockholders to represent their ownership interests

Answer 5

board of trustees

Question 6

is oversight of top management by board of trustees or board of directors

Answer 6

governance

Question 7

is the requirement to show performance results to a supervisor

Answer 7

accountability

Question 8

successfully helps others achieve high performance and satisfaction in their work

Answer 8

effective manager

Question 9

is the overall quality of human experiences in the workplace

Answer 9

quality of work life

Question 10

is planning organizing leading and controlling the use of resources to accomplish performance goals

Answer 10

management process

Question 11

is the process of setting objectives and determining what should be done to accomplish them

Answer 11

planning

Question 12

is the process of assigning tasks allocating resources and coordinating work activities

Answer 12

organizing

Question 13

is the process of arousing enthusiasm and inspiring efforts to achieve goals

Answer 13

leading

Question 14

is the process of measuring performance and taking action to ensure desired results

Answer 14

controlling

Question 15

involves identifying clear action priorities

Answer 15

agenda setting

Question 16

involves building and maintaining positive relationships with other people

Answer 16

networking

Question 17

is the capacity to attract support and help from others to get things done

Answer 17

social capital

Question 18

is the ability to use expertise to perform tasks with proficiency

Answer 18

technical skill

Question 19

is the ability to work well in cooperation with other people

Answer 19

human skill

Question 20

is the ability to manage ourselves and our relationships effectively

Answer 20

emotional intelligence

Question 21

is the ability to think analytically and solve complex problems

Answer 21

conceptual skill

Question 22

is continuous learning form daily experiences

Answer 22

lifelong learning

Question 23

is a world wide interdependence of resource flows product markets and business competition

Answer 23

globalization

Question 24

involves contracting for work to be performed in other countries

Answer 24

global sourcing

Question 25

occurs when global outsourcing shifts jobs from one country to another

Answer 25

job migration

Question 26

moves jobs back from foreign to domestic locations

Answer 26

reshoring

Question 27

describes differences among workers in gender race age ethnicity religion sexual orientation and able-bodiedness

Answer 27

workforce diversity

Question 28

is an invisible barrier limiting career advancement of women and minorities

Answer 28

glass ceiling effect

Question 29

is the display of negative irrational attitudes toward women or minorities

Answer 29

prejudice

Question 30

actively denies women and minorities the full benefits of organizational membership

Answer 30

discrimination

Question 31

people change jobs more often and many work on independent contracts with shifting mix of employers

Answer 31

free-agent economy

Question 32

operates with a core group of full-time long term workers supported by others who work on contracts and part time

Answer 32

shamrock organization

Question 33

is the collective brain power or shared knowledge of a workforce

Answer 33

intellectual capital

Question 34

what is the intellectual capital formula

Answer 34

IC=competency x commitment

Question 35

use their minds and intellects as critical assets to employers

Answer 35

knowledge workers

Question 36

is the ability to understand oneself excercise initiative accept responsibility and learn form experience

Answer 36

self management