Chapter 12- individual behavior

Question 1

moods

Answer 1

generalized positive and negaive feelings or states of mind

Question 2

Machiavellianism

Answer 2

the degree to which someone uses power manipulatively

Question 3

constructive stress

Answer 3

stress that has a positive influence on effort, creativity and diligence in work

Question 4

organizational citizenship behaviors

Answer 4

things ppl do to go the extra mile in their work

Question 5

self-monitoring

Answer 5

the degree to which someone is able to adjust behavior in response to external factors

Question 6

mood contagion

Answer 6

the spillover of one’s positive or negative moods onto others

Question 7

fundamental attribution error

Answer 7

overestimates internal factors and underestimates external factors as influences on someone’s behavior

Question 8

perception

Answer 8

the process through which people receive and interpret information from the environment

Question 9

personality

Answer 9

the profile of characteristics making a person unique from others

Question 10

destructive stress

Answer 10

stress that has a negative influence on one’s performance

Question 11

emotions

Answer 11

strong feelings directed toward someone or something

Question 12

workplace rage

Answer 12

aggressive behavior toward co-workers or the work setting

Question 13

stress

Answer 13

a state of tension experienced by individuals facing extraordinary demands, constraints or opportunities

Question 14

locus of control

Answer 14

the extent to which one believes what happens is within one’s control

Question 15

job satisfaction

Answer 15

the degree to which an individual feels positive about a job and work experience

Question 16

type A personality

Answer 16

a personality type that is oriented toward extreme achievement, impatience and perfectionism

Question 17

impression management

Answer 17

trying to create desired perceptions in the eyes of others

Question 18

attribution

Answer 18

the process of creating explanations for events

Question 19

projection

Answer 19

assigns personal attributes to other individuals

Question 20

employee engagement

Answer 20

a strong sense of belonging and connection w one’s work and employer

Question 21

cognitive dissonance

Answer 21

discomfort felt when attitude and behavior are inconsistent

Question 22

withdrawal behaviors

Answer 22

signs of job dissatisfaction such as absenteeism and turnover (quitting one’s job)

Question 23

selective perception

Answer 23

focuses attention on things consistent w existing beliefs, needs or actions

Question 24

job burnout

Answer 24

physical and mental exhaustion from work stress

Question 25

authoritarianism

Answer 25

the degree to which a person defers to authority and accepts status differences

Question 26

attitude

Answer 26

a predisposition to act in a certain way

Question 27

halo effect

Answer 27

us of one attribute to develop an overall impression of a person or situation

Question 28

personal wellness

Answer 28

the pursuit of a personal health-promotion program

Question 29

self-serving bias

Answer 29

underestimates internal factors and overestimates external factors as influences on someone's behavior

Question 30

stereotype

Answer 30

assignment of attributes commonly associated w a group to an individual

Question 31

emotional intelligence

Answer 31

an ability to understand emotions and manage relationships effectively