Chapter 13

Question 1

The highest form of organizational change risk​ (are) ________.

A. paradigm shifts
B. rationalizations
C. automations
D. redesigns
E. sensitivity analyses

Answer 1

A. paradigm shifts

Question 2

The most common form of organizational change is​ ________.

A. automation
B. a paradigm shift
C. sensitivity analysis
D. redesign
E. rationalization

Answer 2

A. automation

Question 3

​________ focuses on a specific measure of quality of 3.4 defects per million opportunities.

A. A pivot table
B. Six sigma
C. A key performance indicator​ (KPI)
D. Sensitivity analysis
E. Total quality management​ (TQM)

Answer 3

B. Six sigma

Question 4

The organizational change model that focuses on achieving quality as a primary goal of all individuals within an organization is​ ________.

A. six sigma
B. a pivot table
C. total quality management​ (TQM)
D. a key performance indicator​ (KPI)
E. sensitivity analysis

Answer 4

C. total quality management​ (TQM)

Question 5

The first phase in the systems development process is​ ________.

A. programming
B. systems analysis
C. conversion
D. systems design
E. testing

Answer 5

B. systems analysis

Question 6

The phase of the systems development process when the​ question, “Will the system produce the desired results under a variety of​ conditions” is​ ________.

A. systems analysis
B. testing
C. systems design
D. programming
E. conversion

Answer 6

B. testing

Question 7

The phase of the systems development process when a feasibility study is conducted is​ ________.

A. systems analysis
B.conversion
C. testing
D. programming
E. systems design

Answer 7

A. systems analysis

Question 8

If top management is reluctant to implement a new​ system, it is probably wise to avoid a​ ________ implementation, which is the most aggressive approach.

A. drop
B. phased
C. pilot
D. direct cutover
E. parallel

Answer 8

D. direct cutover