Chapter 2 Flashcards
(16 cards)
All the following are examples of functional business processes EXCEPT ________.
A. hiring employees
B. identifying customers
C. paying creditors
D. assembling the product
E. celebrating an employee work anniversary
E. celebrating an employee work anniversary
The functional area which includes the business process to check quality is called ________.
A. finance and accounting
B. corporate ventures
C. manufacturing and production
D. sales and marketing
E. human resources
C. manufacturing and production
Every business can be understood as a collection of ________.
A. standard procedures
B. business processes
C. software components
D. computers
E. people
B. business processes
Information technology today can change the ________, making it possible for people to share information.
A. computer software
B. flow of information
C. means to store data
D. people in the organization
E. computer hardware
B. flow of information
Functional systems that operate independently are becoming a thing of the past because ________.
A. they are too expensive to maintain
B. they are not cost effective
C. of computer hardware
D. of computer software
E. they cannot easily share information
E. they cannot easily share information
Systems that keep track of elementary activities of an organization and are often used by operational managers are called ________.
A. data mining systems
B. business intelligence systems
C. executive support systems
D. digital dashboards
E. transaction processing systems
E. transaction processing systems
Systems that are used by senior management to make decisions are called ________.
A.
data mining systems
B.
transaction processing systems
C.
digital dashboards
D.
business intelligence systems
E.
executive support systems
E.
executive support systems
Systems that are used by firms to manage relationships with suppliers are called ________.
A. enterprise systems
B. supply chain management systems
C. transaction processing systems
D. executive support systems
E. business intelligence systems
B. supply chain management systems
Firms that engage their employees, customers, and suppliers with social networking platforms embrace ________.
A. change management
B. file sharing
C. e-commerce
D. social business
E. supply chain management
D. social business
A useful tool for storing and sharing corporate knowledge and insights is a(n) ________.
A. wiki
B. information repository
C. supply chain management systems
D. executive support systems
E. blog
A. wiki
A tool used for online meetings, interviews, guest speakers, events, and employee training is a(n) ________.
A. wiki
B. online bulletin board system
C. blog
D. Facebook
E. virtual world
E. virtual world
A browser-based collaboration and document sharing platform which is combined with powerful search features and is installed on corporate servers is called ________.
A. Sharepoint
B. Facebook
C. Google drive
D. Dropbox
E. Microsoft Office
A. Sharepoint
The formal organizational unit responsible for information technology services is the ________.
A. information systems department
B. programming department
C. controller’s office
D. payroll department
E. president’s office
A. information systems department
The person responsible for information security in most organizations is the ________.
A. controller
B. president
C. chief security officer
D. chief information officer
E. vice president of human resources
C. chief security officer
The person responsible for a firm’s knowledge management program is called the ________.
Question content area bottom
Part 1
A. director
B. vice president of human resources
C. chief knowledge officer
D. controller
E. chief security officer
C. chief knowledge officer
The issue of how information systems should be used within an organization is part of ________.
A. IT governance
B. the role of the board
C. human resources
D. the role of the CIO
E. the role of the CEO
A. IT governance
