Chapter 13 Vocabulary

Question 1

A collection of people who regularly interact to pursue common goals

Answer 1

Team

Question 2

The process of people actively working together to accomplish common goals

Answer 2

Teamwork

Question 3

The creation of a whole greater than the sum of its individual parts

Answer 3

Synergy

Question 4

The tendency of some people to avoid responsibility by free-riding in groups

Answer 4

Social loafing

Question 5

Officially recognized and supported by the organization

Answer 5

Formal team

Question 6

Unofficial and emerges from relationships and shared interests among members

Answer 6

Informal group

Question 7

Designated to work on a special task on a continuing basis

Answer 7

Committee

Question 8

Convened for a specific purpose and disbands after completing the task

Answer 8

Project team

Task force

Question 9

Operates with members who come from different functional units of an organization

Answer 9

Cross-functional team

Question 10

Meets on a regular basis to help achieve continuous improvement

Answer 10

Employee involvement team

Question 11

A team of employees who meet periodically to discuss ways of improving work quality

Answer 11

Quality circle

Question 12

Work together and solve problems through computer-based interactions

Answer 12

Virtual team

Distributed team

Question 13

Have the authority to make decisions about how they share and complete their work

Answer 13

Self-managing team

Question 14

Achieves high levels of task performance, membership satisfaction, and future viability

Answer 14

Effective team

Question 15

The mix of skills, experiences, backgrounds, and personalities of team members

Answer 15

Team diversity

Question 16

Have members with similar personal characteristics

Answer 16

Homogenous teams

Question 17

Have members with diverse personal characteristics

Answer 17

Heterogeneous teams

Question 18

The way team members work together to accomplish tasks

Answer 18

Team process

Question 19

The ability of a team to perform well by using talent and emotional intelligence

Answer 19

Team IQ

Question 20

A behavior, rule, or standard expected to be followed by team members

Answer 20

Norm

Question 21

Defines the effort and performance contributions expected of team members

Answer 21

Performance norm

Question 22

Indicates the extent to which members adopt norms that encourage shared commitments to moral behavior

Answer 22

Team virtuousness

Question 23

The degree to which members are attracted to and motivated to remain part of a team

Answer 23

Cohesiveness

Question 24

An action taken by a team member that directly contributes to the group’s performance purpose

Answer 24

Task activity

Question 25

An action taken by a team member that supports the emotional life of the group

Answer 25

Maintenance activity

Question 26

When any and all members contribute helpful task and maintenance activities to the team

Answer 26

Distributed leadership

Question 27

Self-serving and cause problems for team effectiveness

Answer 27

Disruptive behaviors

Question 28

Allows all members to communicate directly with one another

Answer 28

Decentralized communication network y

Question 29

Communication flows only between individual members and a hub or center point

Answer 29

Centralized communication network

Question 30

contest one another’s positions and restrict interactions with one another

Answer 30

Restricted communication network

Question 31

Team effectiveness equation

Answer 31

Team effectiveness = quality of inputs + (process gains- process losses)

Question 32

Involves gathering and analyzing data, and making changes to improve teamwork and performance

Answer 32

Team building

Question 33

The process of making choices among alternative courses of action

Answer 33

Decision making

Question 34

Reached when all parties believe they have had their say and been listened to, and they agree to support the group’s final decision

Answer 34

Consensus

Question 35

A tendency for highly cohesive teams to lose their evaluative capabilities

Answer 35

Groupthink

Question 36

A disagreement over issues of substance or clashing emotions

Answer 36

Conflict

Question 37

Involves disagreements over things like goals, tasks, and resources

Answer 37

Substantive conflict

Question 38

Results from feelings of anger and distrust, as well as personality clashes

Answer 38

Emotional conflict

Question 39

Pretends that a conflict doesn’t really exist

Answer 39

Avoidance

Question 40

(Smoothing) plays down differences and highlights similarities

Answer 40

Accommodation

Question 41

Authoritative command, uses force and domination to win a conflict

Answer 41

Competition

Question 42

Occurs when each party gives up something of value to the other

Answer 42

Compromise

Question 43

Problem solving, works through differences so everyone wins

Answer 43

Collaboration

Question 44

The removal of substantive or emotional causes of a conflict

Answer 44

Conflict resolution