Chapter 13 Vocabulary Flashcards Preview

MGMT Exam #4 > Chapter 13 Vocabulary > Flashcards

Flashcards in Chapter 13 Vocabulary Deck (44):
1

A collection of people who regularly interact to pursue common goals

Team

2

The process of people actively working together to accomplish common goals

Teamwork

3

The creation of a whole greater than the sum of its individual parts

Synergy

4

The tendency of some people to avoid responsibility by free-riding in groups

Social loafing

5

Officially recognized and supported by the organization

Formal team

6

Unofficial and emerges from relationships and shared interests among members

Informal group

7

Designated to work on a special task on a continuing basis

Committee

8

Convened for a specific purpose and disbands after completing the task

Project team
Task force

9

Operates with members who come from different functional units of an organization

Cross-functional team

10

Meets on a regular basis to help achieve continuous improvement

Employee involvement team

11

A team of employees who meet periodically to discuss ways of improving work quality

Quality circle

12

Work together and solve problems through computer-based interactions

Virtual team
Distributed team

13

Have the authority to make decisions about how they share and complete their work

Self-managing team

14

Achieves high levels of task performance, membership satisfaction, and future viability

Effective team

15

The mix of skills, experiences, backgrounds, and personalities of team members

Team diversity

16

Have members with similar personal characteristics

Homogenous teams

17

Have members with diverse personal characteristics

Heterogeneous teams

18

The way team members work together to accomplish tasks

Team process

19

The ability of a team to perform well by using talent and emotional intelligence

Team IQ

20

A behavior, rule, or standard expected to be followed by team members

Norm

21

Defines the effort and performance contributions expected of team members

Performance norm

22

Indicates the extent to which members adopt norms that encourage shared commitments to moral behavior

Team virtuousness

23

The degree to which members are attracted to and motivated to remain part of a team

Cohesiveness

24

An action taken by a team member that directly contributes to the group’s performance purpose

Task activity

25

An action taken by a team member that supports the emotional life of the group

Maintenance activity

26

When any and all members contribute helpful task and maintenance activities to the team

Distributed leadership

27

Self-serving and cause problems for team effectiveness

Disruptive behaviors

28

Allows all members to communicate directly with one another

Decentralized communication network y

29

Communication flows only between individual members and a hub or center point

Centralized communication network

30

contest one another’s positions and restrict interactions with one another

Restricted communication network

31

Team effectiveness equation

Team effectiveness = quality of inputs + (process gains- process losses)

32

Involves gathering and analyzing data, and making changes to improve teamwork and performance

Team building

33

The process of making choices among alternative courses of action

Decision making

34

Reached when all parties believe they have had their say and been listened to, and they agree to support the group’s final decision

Consensus

35

A tendency for highly cohesive teams to lose their evaluative capabilities

Groupthink

36

A disagreement over issues of substance or clashing emotions

Conflict

37

Involves disagreements over things like goals, tasks, and resources

Substantive conflict

38

Results from feelings of anger and distrust, as well as personality clashes

Emotional conflict

39

Pretends that a conflict doesn’t really exist

Avoidance

40

(Smoothing) plays down differences and highlights similarities

Accommodation

41

Authoritative command, uses force and domination to win a conflict

Competition

42

Occurs when each party gives up something of value to the other

Compromise

43

Problem solving, works through differences so everyone wins

Collaboration

44

The removal of substantive or emotional causes of a conflict

Conflict resolution