Chapter 13: To Know

Question 1

Collection of people who regularly interact to pursue a common goal

Answer 1

Team/teamwork

Question 2

When the whole is greater than the sum of individual parts

Answer 2

Synergy

Question 3

Teams at PSU

Answer 3

Team building is any group activity
Objective or goal driven
Focused on group process

Question 4

Benefits of teams

Answer 4

Improved creativity and innovation 
More resources to put on problems
Improved quality of decision-making 
Greater commitment to task 
Buy-in: people support what they come up w
Synergy 
Enjoyment and fun

Question 5

Common team problems

Answer 5

Cultural miscommunication 
Personality conflicts 
Power struggles 
Participation (slackers or drivers) 
Lack of focus 
Poor follow through 
Definition of quality 
Group Think 
Maturity 
Free Riders 
Work Styles etc

Question 6

Roles managers play on teams

Answer 6

Supervisor
Facilitator
Participant
Coach

Question 7

As a supervisor the manager

Answer 7

Directs

Question 8

As a facilitator the manager

Answer 8

Coordinates

Question 9

As a participant the manager

Answer 9

Works

Question 10

As a coach the manager

Answer 10

Assists

Question 11

Cross-functional team example

Answer 11

Keurig coffee makers: k-cups and kraft maxwell house

Question 12

Types of teams

Answer 12

Committee
Cross-function team 
Project team/task force 
Self-managing team 
Virtual team

Question 13

Meet across the world

Answer 13

Virtual team

Question 14

Short term team effort

Answer 14

Project team/ task force

Question 15

Understands concepts of functions and gets all necessary functions

Answer 15

Cross functional team

Question 16

Example of a virtual team

Answer 16

CISCO

Question 17

Look up #1 team

Answer 17

Project task team

Question 18

Building blocks of teams

Answer 18

Inputs
Throughputs
Outputs

Question 19

Number one most important success factor for teams

Answer 19

Selection

Question 20

3 C’s of a Great Team Member

Answer 20

Character
Competence
Consistency

Question 21

Team effectiveness equation

Answer 21

Quality of Inputs + (process gains - process losses)

Question 22

Interactions among group members both positive and negative

Answer 22

Group dynamics

Question 23

Bruce Tuckman’s Lifecycle of Teams

Answer 23

Forming
Storming
Norming
Performing

Question 24

Presentable appearance
“Put on our dating face”
Uniformed optimism: making a great impression on people and have a perfect appearance

Answer 24

Forming

Question 25

When you become exclusive Hard to keep “dating face” on because you see this person at both their best and worst No longer perfect because of weaknesses

Answer 25

Storming aka Informed pessimism

Question 26

Come to conclusion that you and your significant other are working to adapt to one another How to work together more effectively Starting to see positive results (normal everyday average)

Answer 26

Norming aka Informed Optimism

Question 27

This is going so well, we want to sign a formal contract and become a high performance family SUPERIOR performance coming easily/ comfortably

Answer 27

Performing

Question 28

Example of dysfunctional conflict

Answer 28

Waterboy (my mama said, well ur mama)

Question 29

Two components of conflict for team leaders

Answer 29

Functional and Dysfunctional

Question 30

Problem/subject

Answer 30

Functional

Question 31

Personal

Answer 31

Dysfunctional

Question 32

Team leaders discourage

Answer 32

``` Aggression Blocking Competing Withdrawal Seeking attention Horsing around ```

Question 33

Conflict resolution modes X&Y axis Components

Answer 33

Assertiveness (x) Cooperation (y) ``` Accommodating (top left) Collaborating (top right) Compromising (mid) Competing (low left) Avoiding (low right) ```

Question 34

Best facilitator does what

Answer 34

Adds ideas Listens to other Compromises

Question 35

Lencioni’s 5 dysfunctions

Answer 35

``` Absence of trust Fear of conflict Lack of commitment Accountability unwillingness Inattention to results ```

Question 36

Developing team member skills | Examples?

Answer 36

Team training | Ex/ facilitation, productivity, tools

Question 37

Any group activity, objective/goal driven and focused on team processes

Answer 37

Team building

Question 38

Types of Team Building

Answer 38

``` Ropes and Games Adventure Social Simulation Work Projects Alternative ```