Chapter 13: To Know Flashcards Preview

MGMT Exam #4 > Chapter 13: To Know > Flashcards

Flashcards in Chapter 13: To Know Deck (38):
1

Collection of people who regularly interact to pursue a common goal

Team/teamwork

2

When the whole is greater than the sum of individual parts

Synergy

3

Teams at PSU

Team building is any group activity
Objective or goal driven
Focused on group process

4

Benefits of teams

Improved creativity and innovation
More resources to put on problems
Improved quality of decision-making
Greater commitment to task
Buy-in: people support what they come up w
Synergy
Enjoyment and fun

5

Common team problems

Cultural miscommunication
Personality conflicts
Power struggles
Participation (slackers or drivers)
Lack of focus
Poor follow through
Definition of quality
Group Think
Maturity
Free Riders
Work Styles etc

6

Roles managers play on teams

Supervisor
Facilitator
Participant
Coach

7

As a supervisor the manager

Directs

8

As a facilitator the manager

Coordinates

9

As a participant the manager

Works

10

As a coach the manager

Assists

11

Cross-functional team example

Keurig coffee makers: k-cups and kraft maxwell house

12

Types of teams

Committee
Cross-function team
Project team/task force
Self-managing team
Virtual team

13

Meet across the world

Virtual team

14

Short term team effort

Project team/ task force

15

Understands concepts of functions and gets all necessary functions

Cross functional team

16

Example of a virtual team

CISCO

17

Look up #1 team

Project task team

18

Building blocks of teams

Inputs
Throughputs
Outputs

19

Number one most important success factor for teams

Selection

20

3 C’s of a Great Team Member

Character
Competence
Consistency

21

Team effectiveness equation

Quality of Inputs + (process gains - process losses)

22

Interactions among group members both positive and negative

Group dynamics

23

Bruce Tuckman’s Lifecycle of Teams

Forming
Storming
Norming
Performing

24

Presentable appearance
“Put on our dating face”
Uniformed optimism: making a great impression on people and have a perfect appearance

Forming

25

When you become exclusive
Hard to keep “dating face” on because you see this person at both their best and worst
No longer perfect because of weaknesses

Storming aka Informed pessimism

26

Come to conclusion that you and your significant other are working to adapt to one another
How to work together more effectively
Starting to see positive results (normal everyday average)

Norming aka Informed Optimism

27

This is going so well, we want to sign a formal contract and become a high performance family

SUPERIOR performance coming easily/ comfortably

Performing

28

Example of dysfunctional conflict

Waterboy (my mama said, well ur mama)

29

Two components of conflict for team leaders

Functional and Dysfunctional

30

Problem/subject

Functional

31

Personal

Dysfunctional

32

Team leaders discourage

Aggression
Blocking
Competing
Withdrawal
Seeking attention
Horsing around

33

Conflict resolution modes

X&Y axis

Components

Assertiveness (x)
Cooperation (y)

Accommodating (top left)
Collaborating (top right)
Compromising (mid)
Competing (low left)
Avoiding (low right)

34

Best facilitator does what

Adds ideas
Listens to other
Compromises

35

Lencioni’s 5 dysfunctions

Absence of trust
Fear of conflict
Lack of commitment
Accountability unwillingness
Inattention to results

36

Developing team member skills
Examples?

Team training
Ex/ facilitation, productivity, tools

37

Any group activity, objective/goal driven and focused on team processes

Team building

38

Types of Team Building

Ropes and Games
Adventure
Social
Simulation
Work Projects
Alternative