Chapter 9: To Know Flashcards Preview

MGMT Exam #4 > Chapter 9: To Know > Flashcards

Flashcards in Chapter 9: To Know Deck (28):
1

When you look at people in the workplace what do you see

A cost to reduce
An asset to develop

2

Economic value of employees skills and knowledge

Human capital

3

HRM

Human Resources Management

4

Aligns human capital with organizational strategy

Strategic HRM

5

Society for Human Resource Management (SHRM)

Practical applied ways to engage in the idea of understanding talent
Trade association
Insight and training for HRM all over the world

6

Three defining function of HRM

Attract
Develop
Maintain (Retention)

The building of a quality workforce

7

Three steps to attracting talent (ARC)

Assess Need and Define Job
Recruiting Strategy and Implementation
Candidate Selection and Offer Process

8

The relationship between quality of talent and business performance is

Dramatic

9

J&J hiring example

GOLD program: global operations leadership development program where they find talent

10

How companies recruit (#1 & #2)

#1: internal hires and employee referral (72%): Networking Jobs

#2: All external hires: 28%

11

Examples of how companies recruit

LinkedIn Connect to Opportunity
Glassdoor Recruit is an example of JobBoard

12

Do you know the job is what

Job fit

13

Can you communicate with me

Cultural fit

14

What is foundational to HR attracting candidates

Job and Organization Fit

15

5 selection methods (ITRBA)

In depth interviewing & screening
Technical & Personal Testing
Real time or simulated work
Background checks
Assessment centers

16

4 steps to developing talent (OTCP)

Orientation/socialization (on-boarding)
Training and Experience
Coaching/Mentoring
Performance Management

17

Google and Onboarding

Onboarding new hires
Know how the company works

18

Leadership Development you get from

Experiences

19

Process of assigning an early career employee to a senior manager for career guidance

Mentoring

20

Working with a manager to develop personal and business competencies

Coaching

21

Performance Appraisal (Two-Fold Purpose)

Measure and documents work performance
Used a developmental too to enhance work performance

22

Feedback in two fold purpose or performance appraisal is

Balanced and specific

23

3 steps to retention

Compensation and benefits in line with market
Clear career path identified
Work-life balance focus

24

Matching individual career goals, capabilities to opportunity

Career planning

25

Managing how a person progresses in a career

Career development aka succession planning

26

Providing structure, flexibility and direction for person to achieve greater work responsibility

Career path

27

Career path examples

P&G: we promote from wishing
3M

28

Examples of work-life balance

SAS and employee retention
-convenience benefits: daycare for kids etc