Chapter 14

Question 1

The five core principles fo good communcioatn creat the acronym FOCUS. List them

Answer 1

1. Focused - address the whole issue, but only the issue
2. Organized - systematically present information and ideas
3. Clear - Communicate with clarity and make each word count
4. Understanding - Understand your audience and its expectations
5. Supported - Use logic and support to make your point

Question 2

When a communication is _____ the sender status on track and has a clear idea of the purpose and objective

Answer 2

Focused

Question 3

Well organized material is presented in a logical systematic manner T/F

Answer 3

True

Question 4

When audiences become confused or impatient with unorganized communication, what might why underestimate

Answer 4

The informations value and your credibility

Question 5

What two related things must yo duo to communicate clearly

Answer 5

1. Understand the rules of language

2. Get to the point

Question 6

When communication what must you understand about your audience

Answer 6

The current knowledge, views and level of interest in the topic

Question 7

You’ve been asked to write a report. Name several things you must understand bout it first

Answer 7

The expected format and length of the response, due date, level of formality and any staffing requirements

Question 8

What two tools build credibility and trust with your audience

Answer 8

Support and logic

Question 9

List the seven steps that make both your writing correspondence and speaking more effective

Answer 9

1. Analyze your purpose and audience
2. research the topic
3. Support your ideas
4. Organize and outline
5. Prepare a draft
6. Edit the draft
7. Fight for feedback

Question 10

What are the four purposes of most AF writing or speaking

Answer 10

To direct, inform, persuade, or insprie

Question 11

When communication, determine the message you want to send (the what) and your purpose (the _____)

Answer 11

Why

Question 12

Wich communication approach should you use to describe actions you expect your audience to carry out

Answer 12

The direct approach

Question 13

What should you emphasize in directive commuioncioton

Answer 13

Clear, concise directions and expectations

Question 14

The ____ approach passes infmraionta to the audience

Answer 14

Informative

Question 15

What should you emphasize in informative commuinciton

Answer 15

Clear, direct communication of accurate and adequate information tailored to the audiences education and skill level

Question 16

What may be appropriated ruing information commuincitno to ensure the audience gets the message

Answer 16

Audience feedback and interaction

Question 17

When should you use the persuasive approach when speaking or writing

Answer 17

To sell your audience on a new idea, policy or product or a change in current operations

Question 18

The inspirational approach is rarely used when speaking or writing in the military T/F

Answer 18

False

Question 19

What should you emphasize in inspirational communication

Answer 19

Your delivery and a through knowledge of your topic and your audience

Question 20

When speaking or writing, what should you draft to clarify your communications objective

Answer 20

A purpose statement

Question 21

A purpose statement captures the essence of what your trying to do. How many sentences should ti be

Answer 21

One clear sentence

Question 22

how does developing a clear purpose statement help both you and your audience

Answer 22

It helps you focus, organize, clear, understand and support as youdelvelpyou communion an it helps your audience FOCUS when you deliver your message

Question 23

What should you understand about yourself to help reach your communication goals

Answer 23

Your own strengths and weaknesses

Question 24

Why should you know your orgnization when communication

Answer 24

So you can accommodate their views, capabilities or concerns

Question 25

In communication, recvieng audiences fall into what four subcategories

Answer 25

1. Primary recievers 2. Secondary receivers 3. Key decision makers 4. Gatkeepers

Question 26

Wich audience subcategory includes the person you communicate with directly, either verbally or in writing

Answer 26

The primary reciever

Question 27

In commuinciaont, who is included in the secondary receiver audience subcategory

Answer 27

People you communicate with indirectly through the primary recievers

Question 28

Wich audience subcategory includes the most powerful embers of the audience

Answer 28

Key decisions maker

Question 29

_____ are the people in the chain who review a communication before it reaches the intended audience

Answer 29

Gatekeepers

Question 30

How can you avoid letting rank be a barrier to commuication

Answer 30

Treat everyone as communication equals and be candid, direct and respectful to all

Question 31

Smooth out your communications by using career field specific jargon and acronym shwenerver possible T/F

Answer 31

False

Question 32

What communicatinotraps can inadvertently exclude member software the audience

Answer 32

References to race, religion, ethnicity or ses, for expamlpel when designing your visual support

Question 33

Why do speakers have an advantage over writers regarding tone when communication tone

Answer 33

Speakers can use gestures, voice and movements to help communicate tone

Question 34

The first rule of writing is to be polite. Forego anger, criticism and sarcasm in favor of reason and prersuasion T/F

Answer 34

True

Question 35

How can using pronouns help your communications

Answer 35

It personalizes your communication, creates rapport, shows concern, keeps the audience involved and helps avoid monotony

Question 36

Instead of Using I, me and my whencommunicatin, which pronouns should you choose

Answer 36

You, Yours, we, us and our

Question 37

Avoid using I as the first word of an opening snenctce. What could you start two sentences in a row with I or We

Answer 37

To hammer home a point

Question 38

Your audience appreciates sincerity and honesty. How can you cultivate a positive tone

Answer 38

Give praise when it due. acknowledge accpaetnace before focusing on improving, and express ciritixm as helpful questions, suggestions, rests and recommendations or lear directive not as accusations