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signal 20 > Chapter 4 Fire Officers Communications > Flashcards

Chapter 4 Fire Officers Communications Flashcards

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1
Q

A repetitive circular process

A

Communication

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2
Q

The sender can be sure that the message was received when

A

When a confirmation of the information is received

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3
Q

The communication cycle consists of 5 parts

A 
M- Message
S- Sender
M- Medium
R- Receiver
F- Feedback
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4
Q

The text of the information

A

Message

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5
Q

The information to be conveyed either spoken or written

A

Message

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6
Q

The person or entity that is sending the message

A

Sender

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7
Q

Refers to the method used to convey the information

A

Medium

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8
Q

Spoken words, radio system, written words, pictures, gestures, bulletin boards, formal line up even the firehouse meal can be examples of

A

the Medium

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9
Q

The person who receives and interprets the message

A

Receiver

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10
Q

who is responsible to ensure the message is properly expressed and interpreted?

A

The sender and the receiver

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11
Q

confirmation that the message was received and understood

A

Feedback

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12
Q

a supervisors success depends on Active Listening and

A

how freely subordinates talk to you

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13
Q

good eye contact, alert body posture, frequent use of verbal engagement

A

important features of face to face communication

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14
Q

4 actions to take when practicing Active Listening

A
  1. Do not assume or anticipate what will be said
  2. Do not interrupt
  3. Look for real reason person wants your attention
  4. Do not act quickly or jump to conclusions
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15
Q
  1. Don’t get side tracked

2. If the speaker starts to ramble ask a specific question that moves the conversation back to the appropriate subject

A

Stay focused

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16
Q

ensuring accuracy requires knowledge of things such as

A
  • Personnel regulations
  • Approved dept. budget
  • Union contract
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17
Q

To ensure accuracy if you become aware of inaccurate information “ through the grapevine” correct the information asap. this is known as

A

Rumor control

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18
Q

3 important Effective Communication skills

A
  • Active listening
  • Stay focused
  • Ensure Accuracy
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19
Q

Keep your Chief Officer informed in 3 areas

A

1- Progress reports on goals and projects
2- Matters that may cause controversy
3- Attitudes and Morale

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20
Q

information based on partial truths, a vacuum that exists when information is with held contributes to inaccurate information.
This describes

A

The Grapevine

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21
Q

Physical or sociological condition that interferes with the message

A

Environmental

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22
Q

Background conversations, outside noise such as sirens, radio feedback, squealing etc.

A

Physical noise

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23
Q

overcoming noise 8 important points

A
  • do not struggle for power
  • avoid an offhand manner
  • keep emotions in check
  • remember that words have meaning
  • Do not assume that the receiver understands the message
  • immediately seek feedback
  • provide appropriate
    level of detail
  • watch out for conflicting orders
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24
Q

8 points of Emergency communications

A 
1- be direct
2- speak clearly
3- normal tone of voice
4- (radio) mic 2 inch from mouth
5- (repeater) allow for delay after keying mic
6- plain english
7- use common terminology (NIMS)
8- avoid proximity of other loud noise.
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25
Radio messages should be (A B C)
accurate, brief, clear
26
Process of gathering and considering pertinent details of an incident
size up
27
the mental process of gathering all of the pertinent details of a given incident
Size-up
28
Radio reports should be
Clear and Brief
29
sensitive info should be given
face to face
30
types of reports
- Verbal- face to face - CAN (conditions actions needs) - Written
31
The Morning report may be a phone report or written report and should include information about
Personnel, programs, equipment and facilities
32
NIFRS
National Fire Incident Reporting System
33
Incident reports for each emergency response should be completed in what system
NIFRS
34
what agency created NIFRS to gather statistics
USFA
35
7 reports that require expanded report narratives
1. 1st arriving to fire with injury or fatality 2. 1st arriving to fire with crime scene or arson 3. 1st arriving to a rescue or other reason for award. 4. Company participated in unusual, difficult or high profile activity that requires review. 5. company activity that could have contributed to a death or serious injury. 6. company activity that may result in liability 7. company activity that lead to an investigation
36
infrequent reports
1. FF injury 2. citizen complaint 3. Property damage 4. vehicle accident 5. new equipment eval 6. suggestions to improve operations 7. response to grevience or complaint 8. Firefighter work improvement plan 9. Request for other agency service
37
a report required to start a state workers comp claim
supervisors report
38
State work comp requires what type of report to initiate a claim
supervisors report
39
A detailed account of activities, a narrative of actions at an incident.
Chronological statement of events
40
chronological statement of events
a detailed formal report
41
Report system used to tabulate numbers and information into columns and rows as a means to analyze data
Spreadsheats
42
"If its not written down"
" it didn't happen"
43
Internal emails, memos, instant messages, phone and text messages
informal messages
44
An official document on FD letterhead. Usually signed by the Fire Chief
Formal Communications
45
before formal communications are sent out they
should be reviewed by an aide for grammar and spelling.
46
Written organizational directives that establish or prescribe specific operational methods to be followed routinely for designated operations or actions
SOP's
47
Formal documents that address a specific subject, policy or situation.
General Orders
48
Bulletins, newsletters, web sites etc. for short term non essential information
Anouncements
49
Legal correspondance
includes interrogatory's ( series of written questions asked by an opposing party) Requires answers under oath
50
a document that suggests particular action or decision
Recommendation report
51
Provides enough information that the deciding body accepts your recommendation
Decision document
52
a Decision Document may include
1. Statement of the problem or issue 2. Background 3. Restrictions that could affect a decision i.e. laws, budget, and staff restrictions, union contracts etc. 4. provide more than one option 5. recommendation 6. next action
53
HIPAA
Health Insurance Portability and Accountability Act of 1996
54
provides criminal and civil penalties protecting patients from unauthorized use of their information
HIPAA
55
There are 2 forms of written communication, they are:
Informal communication And Formal communication
56
Continually changing utilization of digital communications, users creat online communities to share info, ideas, personal message, videos, pictures and other contents
Social media
57
stay focused
1. Don't get side tracked | 2. If the speaker starts to ramble ask a specific question that moves the conversation back to the appropriate subject.
58
The human brain has difficulty processing more than (how many) input sources
More than one input source
59
Generally, who completes a NFIRS report for each response, including a narrative description of the situation and the action that was taken
The first arriving officer or | The incident commander
60
A verbal presentation of a written document should consist (how many parts, what are they)?
1. An introduction that gets the audiences attention 2. An interest statement 3. Report details 4. The action the audience should take

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