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signal 20 > Questions from Test#2 > Flashcards

Questions from Test#2 Flashcards

0
Q

Moral and Ethical actions

A

integrity

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1
Q

How many times should the Fire Officer walk through the station during a shift?

A

Several times

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2
Q

Who believes Hostile work place complaints will shape workplace diversity

A

Gravely

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3
Q

CO should walk around around the fire station how many times during a shift

A

Various

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4
Q

The CO sets expectations that the Company will perform at the highest level possible in the role of?

A

Trainer

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5
Q

An officer with 3-5 years NFPA certified FO III with Bachelor Degree

A

Administrative Fire Officer

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6
Q

The text of the comunication

A

is the Message

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7
Q

Who is responsible to capture and interpret the information

A

the Receiver

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8
Q

Who is responsible to ensure that the message was received and interpreted correctly

A

Both the sender and receiver

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9
Q

3 things that the FO should report to his Chief Officer

A
  1. Progress towards performance goals and project objectives
  2. matters that may cause controversy
  3. attitudes and morale
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10
Q

informal source of information

A

Grapevine

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11
Q

The Brain has difficulty processing more than how many input sources at a time

A

ONE (1)

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12
Q

Who is responsible for filling out NFIRS reports for each incident

A

the first arriving officer or the IC

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13
Q

who is responsible for reporting Exposures and injuries at a scene

A

The Incident Safety officer not Health and Safety

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14
Q

How many of the 406 FF’s who died in MVC’s between 1977 and 2007 died in their personal vehicles

A

40%

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15
Q

A single unit IAP should include

A
  1. incident objectives
  2. activities to be completed
  3. Specific time frame of the operational period
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16
Q

who is responsible in determining when it is safe to reduce the level of PPE

A

IC and Incident Safety Officer

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17
Q

NFPA 1581

A

Requires an established Infection Control Program

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18
Q

Documentation of Exposures

A
  1. how it occurred
  2. Mode of transmission
  3. entry point
  4. use of PPE
  5. Medical follow up
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19
Q

US Navy HFACS stands for

A

Human Factors Analysis and Classifications System

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20
Q

HFACS levels

A

Levels

  1. Unsafe Acts
  2. Preconditions to unsafe acts
  3. Unsafe supervision
  4. Organization
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21
Q

Accident investigation 3 phases

A
  1. collection of physical evidence
  2. interview of witnesses
  3. written document
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22
Q

According to a 30 year study the number LODD’s declined how much

A

30%

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23
Q

HFACS unsafe acts 2 catergories

A
  1. Errors- unintentional

2. Violations- intentional

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24
HFACS Level 3 has (4) catergories
1. inadequate supervision 2. allowing inappropriate operations 3. failure to correct known problems (near miss event) 4. supervisory violations
25
HFACS level that is most difficult to analyze
Level 4
26
Fire Officer must fulfill 4 roles so EGH
1. identify the hazard 2. mitigate 3. train 4. model safe behavior
27
Heart attacks acct for what percentage of LODD's
41%
28
What is the tactical level management unit that provides for medical tx including monitoring, food and fluid replenishment and relief from climatic conditions
Incident scene Rehab
29
Single unit IAP specifies what
Incident strategies
30
Four borders of the Fire Officers Human Resources Arena
1. Federal laws 2. Union contract 3. city regulations 4. Departmental policies
31
Who perform experiments called Time and Motion studies?
Frederick Taylor
32
Henry Fords Model T factory was model after who's 4 principles?
Frederick Taylor
33
Who is responsible for theory x and y
McGregor
34
who is responsible the Human creativity theory
McGregor
35
who is responsible for The Managerial Grid Model
Blake and Mouton
36
5 behavioral models of an officer
1. indifferent 2. controlling 3. accomidating 4. status quo 5. sound
37
Person that believes an inherent contradiction between concern for results and people
Status Quo
38
Task of managing people using Physical financial and time assets
Human Resource Management
39
All activities to train and educate employees
Human resource development
40
Motivational Theory that people act in a manner that they believe will lead to an outcome that they value.
Expectancy theory
41
Who updated French and Ravens Power Theory
Yukl
42
control over information
informational power
43
control over the environment
ecological power
44
effective leadership style when dealing with experienced FF's when their is little personal hazard
Laissez-Faire
45
Initial Communications Report (when arriving to a scene)
1. ID your Company on scene 2. description of incident situation 3. obvious conditions 4. brief description of actions to take 5. declaration of strategy to be used i.e. offensive/defensive 6. obvious safety concerns 7. assumption and location of command 8. request or release resources
46
Who created the Motivational Hygiene Theory
Frederick Herzberg
47
Herzberg's 2 factors | Someone please shorten this one up!
1. Hygiene is External-outside factors- pay and work conditions 2. Motivational is internal- desire for recognition, achievement, responsibility, advancement
48
motivating the crew to set goals
Goal Setting theory
49
When one employee evaluates the outcomes they receive for the input they put in and compare them with other people
equity theory
50
Hands on practice
Training
51
Training a group
coaching
52
5 step approach to decision making
1. clear your mind 2. list the options 3. weigh the outcomes 4. make a choice 5. evaluate your decision
53
what is #4 in the decision making process
4. make a choice
54
Automatic skills are at what level of the competency scale
Unconsciously Competent
55
The 4 step method of developing training program
1. Prepare 2. Presentation 3. Application 4. Evaluation
56
Suspension usually issued by
Batt Chief or higher
57
Psychomotor skill levels
1. Initial 2. Plateau 3. latency 4. mastery
58
review Training action plan pg 150
pg 150
59
New member OJT 4 things required
pg 147 1. Bloodborn pathogens 2. Haz Mat awareness 3. SCBA fit test 4. NIMS directive 5
60
Instructor 2 (5) steps required
1. recognize need for training 2. est. objectives 3. develop the training 4. deliver the training 5. evaluate the outcome
61
Annual Evaluation steps
1. Fill out eval form 2. Suborninate reviews it 3. Face to face feedback 4. est. goals
62
Employee should be advised at least ? weeks prior to eval if they have deficiencies
10 weeks
63
7 evaluation factors
1. leniency or severity 2. personal bias 3. recency 4. central tendency 5. frame of reference 6. Halo or horn 7. Contrast effect
64
Conflict Management template 1st phase
Obtain as much information as possible
65
What should be the function of the Fire Officer during a brainstorming session?
Scribe
66
Types of problems classified in 4 Broad catergories
1. In house issues 2. internal dept. issues- outside the fire house 3. external issues - outside the dept. 4. High profile- administration gets involved
67
When handling ext. issues
notify your supervisor early
68
Lloyd Layman's 5 step decision making process
``` F-Facts P-Probabilities S-situation D-Decision P-Plan of operation ```
69
The informal Authority to lead is derived through
Respect
70
Social Competence requires knowing how to speak to people ____________.
Respectfully
71
3 Respect competences
1. Personal 2. Technical 3. Social
72
Gary Klein
pg392 | Cognitive Psychologist studied decision making under pressure
73
RPD
392
74
Dupont's Dirty dozen. Reasons that human beings make mistakes
Note: all of the odd #s are Lacks 1. Lack of communication 2. complacency 3. lack of knowledge 4. distraction 5. lack of teamwork 6. fatigue 7. lack of resources 8. pressure 9. lack of assertiveness 10. stress 11. lack of awareness 12. norms
75
CRM
Crew Resource Management
76
RPD
recognition primed decision making process | commanders can recognize a plausible plan of action

signal 20 (13 decks)

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