Chapter 6 Understanding People

Question 1

Most fire officer will find that their greatest challenge relates to:

Answer 1

Managing people

Question 2

What management style was adopted by the aerospace industry to improvise incident safety?

Answer 2

Blake & Mouton’s Grid Theory

Question 3

Exxon hired behavioral scientist (who) to perform experiments to boost leadership effectiveness ..

Answer 3

Blake & Mouton Grid (I.C.A.S.S)

Question 4

Peak experience’s are profound moments of love, understanding, happiness, or rupture..
Maslow Level ?

Answer 4

Level 5

Self- Aculization

Question 5

3 situations in which a fire officer must behave as a Theory X manager

Answer 5

1 - fire or high-rise activity.
2 - control of a workplace conflict
3 - end of a series of negative disciplinary measures

Question 6

When Kajak becomes an officer

Answer 6

a. He will immediately become the Chiefs personal ball tickler
b. He will bid a station with 2 rescues
c. he will immediate order a personalized license plate that says “ CPT JOE”
d. turn into a slug and start bashing medics and start teaching Fire Academy

Question 7

Academic and business writers point out that job satisfaction and employee loyalty are far lower now than in 1960, theory ? remains a common encountered managerial style

Answer 7

Theory X

Question 8

Theory (?) states : employees are creative and motivated

Answer 8

Theory Y

Question 9

Theory (?) states : people do not like to work & need to be watched

Answer 9

Theory X

Question 10

( ? ) ‘s study period covered the depression & WWII ..

Answer 10

Douglas McGregor

Question 11

A phenomenon in which people improvise because of extra attention they receive

Answer 11

Hawthorne Effect

Question 12

What management style are people treated like carbon based cogs

Answer 12

Scientific Management

Question 13

Pay more attention to the workers & to the working condition

Answer 13

Humanistic management

Question 14

Who developed scientific management ?

Answer 14

Frederick Winslow Taylor

Question 15

High concerne for result but low concern’s for others

Answer 15

Controlling : Direct & Dominate

Question 16

Low concern for results and high concern for people.

Answer 16

Accommodating : Yield & Comply

Question 17

Does not value one concern over the other believes there is inherent contradiction between concerns for results & people.

Answer 17

Status Quo : Balance & Compromise

Question 18

Lowest level of concern for both results & people “Neutral”

Answer 18

Indifferent : Evade & Elude

Question 19

Breaking down of work into their constituent elements

Answer 19

Scientific Management

Question 20

Demonstrates a high concern for people & results at the same time

Answer 20

Sound : Contribute & Commit

Question 21

Most FD shrink a fire dept. size with ( ? ) and ( ?) rather than termination

Answer 21

Furloughs & Attrition

Question 22

( ? ) also includes labor force reduction

Answer 22

Staffing

Question 23

Process of attractions, selecting, and maintaining an adequate supply labor

Answer 23

Staffing

Question 24

( ? ) allows subordinates to complete tasks they are capable of performing

Answer 24

Delegation

Question 25

( ? ) requires that the fire officer directly observe the actions of the crew

Answer 25

Direct supervision

Question 26

Who developed X & Y theory

Answer 26

Douglas Mc Gregor

Question 27

Who concluded motivation is directly related to autonomy & responsibility

Answer 27

Douglas McGregor

Question 28

Who started humanistic management

Answer 28

George Elton Mayo

Question 29

One of the best tool to improve time efficiently is ?

Answer 29

Delegation

Question 30

One of the greatest demands on the fire officer is to make effective ( ? )

Answer 30

Use of time

Question 31

Promotions , gold badges,special awards are symbols of what level ?

Answer 31

Level 4 : Esteem & Status

Question 32

Belonging to a group & being accepted by the group is what of Maslow level ?

Answer 32

Level 3 : Social Need & Affection

Question 33

Human resource management focuses on the task of managing people using ( ? ) , ( ? ) and ( ? )

Answer 33

Physical, Financial , time assets

Question 34

( ? ) Includes all activities to train and educate the employee's . This function is heavily dependent on the fire officer at the company level..

Answer 34

Human Resource Development

Question 35

( ? ) Is the process of having the right number of people in the right place and time , who can accomplish a task efficiently and effectively?

Answer 35

Human resource planning

Question 36

Grid theory assumes every decision and action taken is driven by people ( ? ) , ( ? ) and ( ? )

Answer 36

Values , attitudes and beliefs

Question 37

Human resource management is built on (2) school of thought.

Answer 37

Scientific Management & Humanistic Management..

Question 38

Who performed experiments called | Time & Motion studies

Answer 38

Frederick Taylor

Question 39

Blake & Mouton's (5) behavioral model

Answer 39

``` 1 - Indifferent : Evade & Elude 2- Controlling : Direct & Dominate 3- Accommodating : Yield & Comply 4- Status Quo : Balance & Compromise 5- Sound : Contribute & Commit ```

Question 40

(4) principles of scientific management

Answer 40

1- Replace " Rule of thumb" 2- Scientifically select, train & develop 3- Cooperate with workers 4- Divide work equally

Question 41

Taylor considered workers as ( ? ) , stupid and ( ? )

Answer 41

Cheap, stupid and interchangeable

Question 42

( 5 ) Maslow Hierarchy of needs

Answer 42

``` 5 - Self Actulization 4 - Esteem, Status 3 - Social, Affection 2 - Safety, Security, Orders 1 - Physiological Needs ```

Question 43

( ? ) is the systematic pursuit of practical results, using available human & knowledge resource in a concerted and reinforcing way.

Answer 43

Management Science

Question 44

( ? ) noted that it took several hundred years to develop a tradition of labor

Answer 44

Adam Smith

Question 45

( ? ) include all activities designed to maintain a rapport with the membership.

Answer 45

Employee Relations

Question 46

( 7 ) Seven step's in effective delegation | This question was specific, need to know them

Answer 46

``` 1 - Define = your desired results 2 - Select = the firefighter 3 - Determine = level of delegation 4 - Clarify = expectations & set parameters 5 - Give Authority 6 - Provide Background info. 7 - Arrange Feedback ```

Question 47

( ? ) is the process of setting performance & evaluation performance against those standards

Answer 47

Performance Management

Question 48

( 4 ) four borders of managing human resources

Answer 48

1 - determine which law apply 2 - which law affects a decision 3 - apply his/ her actions 4 - consider whether the action is fair