Chapter 5 Communications

Question 1

What information needs to be taken and passed on to dispatch when dealing with a walk in emergency?

Answer 1

■ What – ask about the type of emergency, e.g. house fire, motor vehicle collision, etc?
■ Who – ask for the person’s name, how many persons are involved, and if possible, the name(s) of others involved.
■ When – ask when, to the best of the caller’s knowledge, the emergency occurred.
■ Why – ask if there are any conditions such as bad weather, poor road conditions, or downed electrical lines.
■ How – ask if the caller knows how the emergency came about.
■ Where – ask the caller for the location of the emergency & Name of person reporting

Question 2

What are the Components of Edmonton Fire Rescue Communications (3 points)

Answer 2

■ Telephone System
■ Computer-aided Dispatch System
■ Radio Network

Question 3

There are three types of two-way radio stations What are they

Answer 3

➢ Base station—is a stationary location usually within a building.
○ I.e.: Dispatch centre; Duty office
➢ Mobile station–mounted on a fire truck
➢ Portable station–hand held radios

Question 4

What phrases in addition to slang should not be used over the radio?

Answer 4

“OK,” “Repeat,”
“How is that,”

Question 5

What is a code 100

Answer 5

If a firefighter or crew find themselves in a threatened position where the verbal request for EPS officers is likely to heighten the situation they may use the term ‘Code 100’ on their radio (portable or mobile) which will identify to dispatch that they need police and cannot talk. Code 100 should ONLY be used in instances when verbal communication would place the member in a threatening situation.

Question 6

PHONETIC A

Answer 6

Alpha

Question 7

PHONETIC B

Answer 7

Bravo

Question 8

PHONETIC C

Answer 8

Charlie

Question 9

PHONETIC D

Answer 9

Delta

Question 10

PHONETIC E

Answer 10

Echo

Question 11

PHONETIC F

Answer 11

Foxtrot

Question 12

PHONETIC G

Answer 12

Golf

Question 13

PHONETIC H

Answer 13

Hotel

Question 14

PHONETIC I

Answer 14

India

Question 15

PHONETIC J

Answer 15

Juliett

Question 16

PHONETIC K

Answer 16

Kilo

Question 17

PHONETIC L

Answer 17

Lima

Question 18

PHONETIC M

Answer 18

Mike

Question 19

PHONETIC N

Answer 19

November

Question 20

PHONETIC O

Answer 20

Oscar

Question 21

PHONETIC P

Answer 21

Papa

Question 22

PHONETIC Q

Answer 22

Quebec

Question 23

PHONETIC R

Answer 23

Romeo

Question 24

PHONETIC S

Answer 24

Sierra

Question 25

PHONETIC T

Answer 25

Tango

Question 26

PHONETIC U

Answer 26

Uniform

Question 27

PHONETIC V

Answer 27

Victor

Question 28

PHONETIC W

Answer 28

Whiskey

Question 29

PHONETIC X

Answer 29

X Ray

Question 30

PHONETIC Y

Answer 30

Yankee

Question 31

PHONETIC Z

Answer 31

Zulu

Question 32

Remember that the call sign of the apparatus or person being called is said _____, followed by “_____ ____,” and then _____ _____ call sign

Answer 32

First This is Your own

Question 33

What two elements are vital components to any emergency communication?

Answer 33

Time and accuracy

Question 34

By what methods could Fire Rescue Services be requested?

Answer 34

Telephone Radio Walk-in

Question 35

List some of the different types of alarm signaling systems

Answer 35

Central Station Local Alarm Auxiliary (flex) alarm Remote station Private alarm Proprietary

Question 36

What does CAD stand for?

Answer 36

Computer-aided Dispatch

Question 37

What is the purpose of MPS interface?

Answer 37

With use of a laptop computer in a given apparatus, gives the functionality of displaying routing, mapping, and other relevant information to the responding apparatus. This also has the ability to query for address information

Question 38

All personnel must be familiar with the operation of department radios including: list four

Answer 38

1. Working channel configuration 2. Proper use of these channels 3. Ability to maneuver through the different channels and talk groups 4. Phonetic alphabet 5. Readability checks 6. Maintenance 7. Locking and unlocking of the portable radio 8. Proper radio etiquette

Question 39

Our radio system consists of how many tactical channels and zones?

Answer 39

16 tactical channels and 6 zones

Question 40

What is the term used on the fireground for a message of distress?

Answer 40

Mayday X 3

Question 41

Phonetically spell “Firefighter”

Answer 41

Foxtrot, India, Rome, Echo, Foxtrot, India, Golf, Hotel, Tango, Echo, Romeo

Question 42

When making a radio call, which call sign is made first?

Answer 42

The call sign of the apparatus or person being called is said first

Question 43

What would be the radio signal and readability report for; receiving good and readability fair?

Answer 43

4 x 3

Question 44

What should the firefighter know about the station printer?

Answer 44

Location of the printer Ensure sufficient paper is available How to load paper Ensure that the printer is on-line

Question 45

If you find yourself on the receiving end of an emergency call what should you do? (4 points)

Answer 45

Use an assertive voice Get an accurate address (most crucial) of the emergency Keep the caller on the line while someone relays the information to dispatch Do one allow the caller to control the situation

Question 46

What are the 6 interfaces built into the computer-aided dispatch (CAD) system to enhance its functionality

Answer 46

Radio interface Dispatch interface Clock interface I-mobile interface I-tracker interface I-net viewer interface

Question 47

What are the 6 types of communication equipment used by EFRS

Answer 47

Radios Pagers Printers Fax machines Voice amplifiers MPS Computers

Question 48

What are the 4 steps to remove a radio battery

Answer 48

Turn Radio off Press release button Lift battery base up Lift battery up

Question 49

What are the 3 types of two way radio stations

Answer 49

Base station Mobile station Portable station

Question 50

What are the 6 T-codes

Answer 50

T01- training, available to respond T02- training, not available to respond T03- Equipment maintenance and testing T04- Fire inspections T05- Community event, available to respond T06- Community event, not available to respond

Question 51

What are the 3 types of emergency radio traffic

Answer 51

Mayday Code 100 Evacuation

Question 52

Who is notified automatically once a Mayday is declared

Answer 52

Fire chief, 3 deputy chiefs, 4 assistant deputy chiefs

Question 53

What two things should you keep in mind while using radiotelephony

Answer 53

Speed Rhythm