Chapter 5 Communications Flashcards

(53 cards)

1
Q

What information needs to be taken and passed on to dispatch when dealing with a walk in emergency?

A

■ What – ask about the type of emergency, e.g. house fire, motor vehicle collision, etc?
■ Who – ask for the person’s name, how many persons are involved, and if possible, the name(s) of others involved.
■ When – ask when, to the best of the caller’s knowledge, the emergency occurred.
■ Why – ask if there are any conditions such as bad weather, poor road conditions, or downed electrical lines.
■ How – ask if the caller knows how the emergency came about.
■ Where – ask the caller for the location of the emergency & Name of person reporting

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the Components of Edmonton Fire Rescue Communications (3 points)

A

■ Telephone System
■ Computer-aided Dispatch System
■ Radio Network

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

There are three types of two-way radio stations What are they

A

➢ Base station—is a stationary location usually within a building.
○ I.e.: Dispatch centre; Duty office
➢ Mobile station–mounted on a fire truck
➢ Portable station–hand held radios

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What phrases in addition to slang should not be used over the radio?

A

“OK,” “Repeat,”
“How is that,”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is a code 100

A

If a firefighter or crew find themselves in a threatened position where the verbal request for EPS officers is likely to heighten the situation they may use the term ‘Code 100’ on their radio (portable or mobile) which will identify to dispatch that they need police and cannot talk. Code 100 should ONLY be used in instances when verbal communication would place the member in a threatening situation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

PHONETIC A

A

Alpha

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

PHONETIC B

A

Bravo

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

PHONETIC C

A

Charlie

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

PHONETIC D

A

Delta

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

PHONETIC E

A

Echo

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

PHONETIC F

A

Foxtrot

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

PHONETIC G

A

Golf

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

PHONETIC H

A

Hotel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

PHONETIC I

A

India

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

PHONETIC J

A

Juliett

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

PHONETIC K

A

Kilo

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

PHONETIC L

A

Lima

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

PHONETIC M

A

Mike

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

PHONETIC N

A

November

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

PHONETIC O

A

Oscar

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

PHONETIC P

A

Papa

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

PHONETIC Q

23
Q

PHONETIC R

24
Q

PHONETIC S

25
PHONETIC T
Tango
26
PHONETIC U
Uniform
27
PHONETIC V
Victor
28
PHONETIC W
Whiskey
29
PHONETIC X
X Ray
30
PHONETIC Y
Yankee
31
PHONETIC Z
Zulu
32
Remember that the call sign of the apparatus or person being called is said _____, followed by “_____ ____,” and then _____ _____ call sign
First This is Your own
33
What two elements are vital components to any emergency communication?
Time and accuracy
34
By what methods could Fire Rescue Services be requested?
Telephone Radio Walk-in
35
List some of the different types of alarm signaling systems
Central Station Local Alarm Auxiliary (flex) alarm Remote station Private alarm Proprietary
36
What does CAD stand for?
Computer-aided Dispatch
37
What is the purpose of MPS interface?
With use of a laptop computer in a given apparatus, gives the functionality of displaying routing, mapping, and other relevant information to the responding apparatus. This also has the ability to query for address information
38
All personnel must be familiar with the operation of department radios including: list four
1. Working channel configuration 2. Proper use of these channels 3. Ability to maneuver through the different channels and talk groups 4. Phonetic alphabet 5. Readability checks 6. Maintenance 7. Locking and unlocking of the portable radio 8. Proper radio etiquette
39
Our radio system consists of how many tactical channels and zones?
16 tactical channels and 6 zones
40
What is the term used on the fireground for a message of distress?
Mayday X 3
41
Phonetically spell “Firefighter”
Foxtrot, India, Rome, Echo, Foxtrot, India, Golf, Hotel, Tango, Echo, Romeo
42
When making a radio call, which call sign is made first?
The call sign of the apparatus or person being called is said first
43
What would be the radio signal and readability report for; receiving good and readability fair?
4 x 3
44
What should the firefighter know about the station printer?
Location of the printer Ensure sufficient paper is available How to load paper Ensure that the printer is on-line
45
If you find yourself on the receiving end of an emergency call what should you do? (4 points)
Use an assertive voice Get an accurate address (most crucial) of the emergency Keep the caller on the line while someone relays the information to dispatch Do one allow the caller to control the situation
46
What are the 6 interfaces built into the computer-aided dispatch (CAD) system to enhance its functionality
Radio interface Dispatch interface Clock interface I-mobile interface I-tracker interface I-net viewer interface
47
What are the 6 types of communication equipment used by EFRS
Radios Pagers Printers Fax machines Voice amplifiers MPS Computers
48
What are the 4 steps to remove a radio battery
Turn Radio off Press release button Lift battery base up Lift battery up
49
What are the 3 types of two way radio stations
Base station Mobile station Portable station
50
What are the 6 T-codes
T01- training, available to respond T02- training, not available to respond T03- Equipment maintenance and testing T04- Fire inspections T05- Community event, available to respond T06- Community event, not available to respond
51
What are the 3 types of emergency radio traffic
Mayday Code 100 Evacuation
52
Who is notified automatically once a Mayday is declared
Fire chief, 3 deputy chiefs, 4 assistant deputy chiefs
53
What two things should you keep in mind while using radiotelephony
Speed Rhythm