Chapter 5 - STRETCHING THE CLIENT

Question 1

What is the definition of ‘challenge’ according to The American Heritage Dictionary?

Answer 1

To summon to action, effort or use; to stimulate.

Question 2

What is the primary purpose of the coaching skill called ‘standing for clients’?

Answer 2

To recall for clients the truth of what they want for themselves and the real possibility of attaining it.

Question 3

What are the two ends of the coaching continuum?

Answer 3

• Listen Fully and Affirm
• Give the Answer

Question 4

Describe the ‘Listen Fully and Affirm’ stage in the coaching continuum.

Answer 4

Full, heartfelt, and soulful listening with great empathy and heart.

Question 5

What is involved in the ‘Listen Fully and Feed Back the Problem’ stage?

Answer 5

Listening fully, affirming clients, and briefly summarizing the essence of what you hear.

Question 6

What does the ‘Ask Clients to Generate a Few New Possibilities’ stage entail?

Answer 6

Being directive by asking clients to identify several new possibilities for attention and action.

Question 7

How does the ‘Ask Clients to Generate Many Possibilities’ stage differ from the previous one?

Answer 7

It stretches clients to generate many possibilities, often aiming for 10 or 12 options.

Question 8

What is the role of the coach in the ‘Add Your Input to Clients’ Lists of Possibilities’ stage?

Answer 8

To join clients in brainstorming and adding suggestions to their list of possibilities.

Question 9

What is the focus of the ‘Present at Least 10 Possibilities’ stage?

Answer 9

To stretch clients by presenting possibilities that are outside their comfort zone.

Question 10

Why do clients need to consider contradictory possibilities in the coaching process?

Answer 10

To force clients to choose between very different arenas of action.

Question 11

What does the ‘Present at Least Three Possibilities’ stage require from the coach?

Answer 11

To offer three possibilities of equal value and discuss their benefits and consequences.

Question 12

What is the purpose of the ‘Teach a New Technique’ stage in coaching?

Answer 12

To teach clients something new to help them move beyond their current situation.

Question 13

What does ‘Offer an Option’ imply in the coaching continuum?

Answer 13

Offering only one option for consideration, which can act as a reframing strategy.

Question 14

In which stage of the coaching continuum does giving advice occur?

Answer 14

Give Advice or Give the Answer.

Question 15

What is a key characteristic of masterful coaching?

Answer 15

Challenging clients in supportive and encouraging ways.

Question 16

What can a strong request for change appear to clients?

Answer 16

A challenge.

Question 17

Who is used as an analogy for effective challenging in coaching?

Answer 17

Bill Self, the men’s basketball coach at the University of Kansas.

Question 18

What are some common ways coaches challenge clients?

Answer 18

• Make huge requests
• Double the goal
• Reduce the time to accomplish something
• Ask clients to document progress
• Measure results and establish benchmarks
• Raise standards and expectations
• Ask clients to do the opposite of normal behavior
• Ask courageous questions
• Expect more from clients than they expect from themselves
• Request fieldwork and practices
• Maintain high standards
• Press clients to consider the truth

Question 19

Fill in the blank: Coaches can challenge clients by asking them to ______ their standards and expectations for themselves.

Answer 19

[raise]

Question 20

True or False: Challenging clients should be done disrespectfully.

Answer 20

False.

Question 21

What might happen if a coach teaches clients too early in the coaching relationship?

Answer 21

Clients may become dependent on the coach for answers.

Question 22

What is the significance of the analogy from the sports arena regarding challenging others?

Answer 22

It illustrates the importance of challenging respectfully and constructively.

Question 23

What should coaches ask clients to do regarding their normal behaviors?

Answer 23

Ask clients to do the opposite of what they would normally.

Question 24

What type of questions should coaches ask clients?

Answer 24

Ask straight questions that no one else in the client’s world has the courage to ask.

Question 25

What is expected from clients in the coaching process?

Answer 25

Expect a great deal from clients—perhaps more than they expect of themselves.

Question 26

What practices should coaches ask clients to maintain focus?

Answer 26

Ask for fieldwork and practices to keep clients focused.

Question 27

What is essential for maintaining high standards in coaching?

Answer 27

Be rigorous about examining their accomplishments and actions.

Question 28

What should coaches encourage clients to consider?

Answer 28

Consider the truth, not just the first answer that may come to mind.

Question 29

What should clients commit to in their coaching journey?

Answer 29

Be diligent about asking clients to commit to their promises.

Question 30

What is the purpose of using distinctions in coaching?

Answer 30

To offer clients a chance to see something about the situation that has not been visible to them.

Question 31

What is a shift in the context of coaching?

Answer 31

A cognitive, emotional, or behavioral movement from one state to another.

Question 32

Provide an example of a distinction that could support a client.

Answer 32

* Unconscious incompetence versus conscious incompetence * A goal versus a pipe dream * Just being competent versus achieving mastery * Having to be right all the time versus allowing others to be right as well

Question 33

What is the significance of language in growth and development?

Answer 33

Our ability to grow and develop depends on our language.

Question 34

How should coaches maintain their tone when using distinctions?

Answer 34

Make sure your voice tone and words remain nonjudgmental.

Question 35

What is the role of metaphors in coaching?

Answer 35

Metaphors create powerful, rapid learning by linking what is unfamiliar or novel with what is known.

Question 36

What are the two reasons metaphors and analogies are powerful tools?

Answer 36

* Offers new perspective on an issue * Links with preexisting thoughts, emotions, and beliefs

Question 37

What metaphor might a coach use to describe family life?

Answer 37

Imagine your family life is a garden.

Question 38

How can a journey metaphor be defined in coaching?

Answer 38

A journey may have a destination but does not have a specific route planned.

Question 39

What is a common metaphor used in business coaching?

Answer 39

We need to think outside the box.

Question 40

What should be ensured when using metaphors in coaching?

Answer 40

The clients must be familiar enough with the metaphor to understand its application.

Question 41

What is an effective metaphor in coaching supposed to create?

Answer 41

The intended emotional effect on clients.

Question 42

What can help generate metaphors during coaching?

Answer 42

Consider what the client’s journey is most like.

Question 43

Fill in the blank: A distinction between _______ and _______ can help clients understand their situations better.

Answer 43

trip; journey

Question 44

True or False: Using metaphors in coaching is merely an enhancement to language.

Answer 44

False.

Question 45

What does a garden metaphor imply about family life?

Answer 45

It requires soil preparation, thought about what to plant, and conscious, purposeful nurturing.

Question 46

What metaphor can illustrate the concept of family dynamics?

Answer 46

The metaphor of a game.

Question 47

What is an example of a personal metaphor from students?

Answer 47

* Planting flowers * Playing cards * Savings account

Question 48

What metaphor describes the learning process as nurturing a seed?

Answer 48

Planting flowers ## Footnote The seed represents initial knowledge that is cultivated over time.

Question 49

What metaphor involves dividing information into categories to look for patterns?

Answer 49

Playing cards ## Footnote This metaphor illustrates the logical organization of information.

Question 50

How is learning compared to a savings account?

Answer 50

Savings account ## Footnote Time invested in accumulating knowledge leads to interest in new ideas.

Question 51

What metaphor signifies gaining insight suddenly?

Answer 51

Switching on a lightbulb ## Footnote Represents the moment of realization or understanding.

Question 52

What is the metaphor for needing basic knowledge before advanced understanding?

Answer 52

Eating ## Footnote One must understand foundational concepts before grasping more complex ideas.

Question 53

What metaphor describes the investigative process of learning?

Answer 53

Being a detective ## Footnote Involves uncovering facts and asking questions to solve a problem.

Question 54

What metaphor represents gradually uncovering deeper understanding?

Answer 54

Peeling an onion ## Footnote Each layer removed reveals more insight about the core issue.

Question 55

What metaphor describes the learning journey as a continuous search?

Answer 55

A quest ## Footnote Reflects the ongoing nature of seeking knowledge.

Question 56

What metaphor illustrates the creative process of shaping ideas?

Answer 56

Sculpting ## Footnote Involves taking raw material and forming it into something meaningful.

Question 57

What metaphor indicates struggling with concepts until they are understood?

Answer 57

Wrestling ## Footnote Represents the effort required to grasp complex ideas.

Question 58

What is the purpose of making requests in coaching?

Answer 58

To empower clients to explore new approaches ## Footnote Requests engage clients in their learning and development process.

Question 59

What distinguishes a request from an invitation?

Answer 59

A request conveys urgency ## Footnote Clients must respond immediately, unlike an invitation.

Question 60

What three response choices do clients have to a request?

Answer 60

* Yes * No * No, but here's what I'll do instead ## Footnote These responses facilitate further exploration of client commitment.

Question 61

Why is it important for requests to be specific?

Answer 61

To clearly identify client commitments ## Footnote Specificity ensures mutual understanding of expectations.

Question 62

What common inconsistencies might clients display?

Answer 62

* What clients say they want vs. what they do * What clients say they feel vs. their nonverbal behavior * What clients claim are their priorities vs. their actions * What clients say are their strengths vs. their true capabilities ## Footnote Identifying these discrepancies can enhance the coaching process.

Question 63

What is the 'compassionate edge' in coaching?

Answer 63

A direct challenge delivered with empathy ## Footnote Helps clients confront their truths while maintaining support.

Question 64

How does the compassionate edge benefit coaches?

Answer 64

Attracts high-powered clients who value directness ## Footnote Mastery of this approach leads to more effective coaching relationships.

Question 65

Give an example of a statement using the compassionate edge.

Answer 65

That's good work but not nearly what you are capable of. What else can you do here? ## Footnote This statement challenges the client while remaining supportive.

Question 66

What is the focus of the chapter discussed in the text?

Answer 66

Maintaining a fierce commitment to the client’s goals and compassion for their journey ## Footnote Emphasizes the importance of overcoming obstacles in coaching.