Chapter 7 Flashcards
(31 cards)
Team
group of people holding themselves collectively accountable for using complementary skills to achieve a common purpose
Teamwork
occurs when team members live up to their accountability for goal accomplishment
Must have of team members
Putting personal talents to work Encouraging and motivating others Accepting suggestions Listening to different points of view Communicating information and ideas Persuading others to cooperate Resolving and negotiating conflict Building consensus Fulfilling commitments Avoiding disruptive acts and words
formal teams
are official and designatd to serve a single purpose
Informal groups
are unofficial and emerge to serve special interest
Social network analysis
identifies the informal structures and their embedded social relationships that are active in an organization
Cross-functional teams
consists of members from different functions or work units
The functional silos problem
occurs when members of one functional team fail to interact with others from other functional teams
A problem-solving team
Set up to deal with a specific problem or opportunity
An employee involvement team
meets regularly to address workplace issues
A quality circle
team meets regularly to address quality issues
Self-managing teams
Are empowered to make decisions to manage themselves in day-to-day work
Multiskilling
team members are each capable of performing many different jobs
An effective team
is one that achieves high levels of task performance, member satisfaction, and team viability
Synergy
creation of a whole greater than the sum of its parts
Social facilitation
tendency for one’s behavior to be influenced by the presence of others in a group
Social loafing
occurs when people work less in groups than they would individually
5 stages of team development
Forming Stage Storming Stage Norming Stage Performing Stage Adjourning Stage
Forming stage
Focuses around the initial entry of members to a team
Storming stage
one the high emotionality and tension among team members
Norming Stage
is reached when members start to work together as a coordinated team
Performing stage
marks the emergence of a mature and well-functioning team
Adjourning Stage
When the teams disband when their work is finished
Team effectiveness =
Quality of inputs * (Process gains - Process losses)
