Chapter 8 Flashcards
(37 cards)
Tips to keep in mind for Team leaders
Set a clear and challenging direction Keep goals and expectations clear Communicate high standards Create a sense of urgency Make sure members have the right skills Model positive team member behaviors Create early performance “successes” Introduce useful information Help members share useful information Give positive feedback
Collective Intelligence
Ability of a team to perform well across a range of tasks
Team Building
Collaborative way to gather and analyse data to improve teamwork
Team or group dynamics
Forces operating in teams that affect the ways members work together
In teams, new members worry about…
Participation Goals Control Relationships Processes
Role
Set of expectations for a team member or person in a job
Role Ambiguity
Occurs when someone is uncertain about what is expected from him or her
Role overload
Occurs when too much work is expected from the individual
Role underload
occurs when too little is expected from an individual
Role conflict
Occurs when someone is unable to respond to role expectations that conflict with another
4 types of role conflicts
Intrasender role conflict
Intersender role conflict
Person-role conflict
inter-role conflict
Intrasender role conflict
When one person sends conflicting expectations “You need to get the report written right away, but now I need you to help me get the PowerPoints ready.”
Intersender role conflict
occurs when different people send conflicting and mutually exclusive expectations. Example: Team leader (to you)—“Your job is to criticize our decisions so that we don’t make mistakes.” Team member (to you)—“You always seem so negative. Can’t you be more positive for a change?”
Person-role conflict
occurs when a person’s values and needs come into conflict with role expectations. Example: Other team members (showing agreement with each other)—“We didn’t get enough questionnaires back, so let’s each fill out five more and add them to the data set.” You (to yourself)—“Mmm, I don’t think this is right.”
inter-role conflict
occurs when the expectations of two or more roles held by the same individual become incompatible, such as the conflict between work and family demands. Example: Team leader—“Don’t forget the big meeting we have scheduled for Thursday evening.” You (to yourself)—“But my daughter is playing in her first little-league soccer game at that same time.”
Role negotiation
Process for discussing and agreeing on what team members expect of one another
Distributed leadership
Shares responsibility among members for meeting team task and maintenance needs
Task activities
directly contributes to the performance of important tasks
Maintenance activities
Support the emotional life of the team as an ongoing social system
Disruptive behaviors
Harm the group process and limit team effectiveness
Norms
Rules or standards for the behavior of group members
The performance norm
Sets expectations for how hard members work and what the team should accomplish
Common Team Norms
Ethics norms Organizational and personal pride norms High achievement norms Support and helpfulness norms Improvement and change norms
Cohesiveness
Degree to which members are attracted to a group and motivated to remain part of it
