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MODULE 1 > communication > Flashcards

communication Flashcards

1
Q

communication is ___

A

sending messages back and forth between sender and receivers

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2
Q

communication contains both ____ and ____ communication

A

verbal and non-verbal

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3
Q

the purpose of communication is to ________

A

develop a caring relationship, increase patient satisfaction, improves patient safety, and positive patient outcomes

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4
Q

communication has the power to ___ and ____

A

heal and hurt

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5
Q

ultimately nursing _____ facilitates interpersonal relationships

A

behaviors

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6
Q

________ relationships are the foundation of clinical nursing practices

A

therapeutic

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7
Q

nurses who develop ____ _____ ____ make the best communicators

A

critical thinking skills

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8
Q

nurses interpret messages received by others by?

A

obtaining new information, correcting misinformation, promote pt understanding, and plan patient-centered care

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9
Q

encourages nurses to share ideas and communicate with colleagues

A

independent attitude

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10
Q

assists a nurse to recognize when their opinions conflict with patient or co-worker. nurse adjusts to improve communication

A

integrity

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11
Q

asking for assistance when a nurse is uncertain or uncomfortable about an aspect of patient care

A

communicate responsibly

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12
Q

assists the nurse to recognize the need to better communicate

A

humility

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13
Q

intrapersonal is what type of communciation?

A

self-talk, positive or negative

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14
Q

interpersonal is what type of communication?

A

face-to-face, during nursing it is the assessment, education, and providing comfort and support

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15
Q

small group is what type of communication?

A

more than 2 people, like staff meetings, support groups, etc

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16
Q

public is what type of communication?

A

group communication: nurse utilizes this for public speaking

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17
Q

electronic is what type of communication?

A

patient portals which provide an opportunity for frequent and timely communication

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18
Q

these contribute to the actual message that is seen and heard

A

subject matter, body language, words, substance of the message, and open to interpretation

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19
Q

tone of voice is ___ % of communication

A

38%

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20
Q

words is ___% of communication

A

7%

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21
Q

body language is ___% of communication

A

55%

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22
Q

____ is 38% of communication

A

tone of voice

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23
Q

____ is 7% of communcation

A

words

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24
Q

___ is 55% of communication

A

body language

25
Q

_____ is a stimulus that motivates communication

A

referent

26
Q

sights, sounds, sensations, perceptions, ideas, and subject matter

A

trigger communication

27
Q

encodes and delivers message

A

sender

28
Q

receives and decodes message

A

receiver

29
Q

transmission- words, gestures, tone of voice, and signs/symbols are what of communication?

A

factors

30
Q

the perceived meaning of a message is more accurate the

A

closer the relationship

31
Q

channels of communication

A

auditory, visual, and tactile

32
Q

methods of communication/message

A

face-to-face, written, audiovisual, telephone, text, and email

33
Q

complete, clear, concise, organized, timely, and understood by the receiver are _____ messages

A

effective

34
Q

best communication happens in a

A

quiet and private area

35
Q

main goal of communication is to

A

establish therapeutic relationship

36
Q

denotative means ___

A

literal

37
Q

connotative means _____

A

implied or emotional

38
Q

_____ of the delivery affects the receiver

A

rhythm/pace

39
Q

tone, pitch, cadence, and volume are

A

intonation

40
Q

use as few words as possible is ___

A

brevity

41
Q

intimate distance is

A

less than 18 inches

42
Q

when do you use intimate distance with a patient?

A

discuss what is about to be done when moving into a patient’s intimate space, ask permission to touch patient, verbalize “i am going to touch you”

43
Q

personal distance is

A

18 inches to 4 feet

44
Q

when do you use personal distance with a patient?

A

providing patient education, sitting at a patient’s bedside taking health history, and talking with a patient

45
Q

social distance is

A

4 to 12 feet

46
Q

why or when do you use social distance?

A

it makes it possible for people to overhear and best for giving information to group of nurses or provide directions to a visitor

47
Q

four types of communication styles

A

agressive, passive, assertive, and passive-aggressive

48
Q

avoids conflict, allows others to take the lead, submissive/helpless

A

passive

49
Q

forces others to lose, opinionated, bossy/arrogant

A

aggressive

50
Q

direct, open, respects others, clear and decisive

A

assertive

51
Q

emotionally dishonest, backhanded compliments, blaming

A

passive aggressive

52
Q

what is SBAR?

A

a tool that improves communication

53
Q

what does SBAR stand for?

A

situation, background, assessment, and recommendations

54
Q

when do you use SBAR?

A

during patient hand-off and during nurse-healthcare provider communication

55
Q

SBAR may be used

A

anytime there is important communication in the interdisciplinary team

56
Q

patient’s details, identify reason for this communication, and describe nurse’s concern

A

situation

57
Q

relating to the patient, significant history

A

background

58
Q

nurse’s assessment of the patient or situation

A

assessment

59
Q

be specific, explain what is needed, make suggestions, clarify expectations, and confirm actions to be taken

A

recommendations

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