communication

Question 1

communication is ___

Answer 1

sending messages back and forth between sender and receivers

Question 2

communication contains both ____ and ____ communication

Answer 2

verbal and non-verbal

Question 3

the purpose of communication is to ________

Answer 3

develop a caring relationship, increase patient satisfaction, improves patient safety, and positive patient outcomes

Question 4

communication has the power to ___ and ____

Answer 4

heal and hurt

Question 5

ultimately nursing _____ facilitates interpersonal relationships

Answer 5

behaviors

Question 6

________ relationships are the foundation of clinical nursing practices

Answer 6

therapeutic

Question 7

nurses who develop ____ _____ ____ make the best communicators

Answer 7

critical thinking skills

Question 8

nurses interpret messages received by others by?

Answer 8

obtaining new information, correcting misinformation, promote pt understanding, and plan patient-centered care

Question 9

encourages nurses to share ideas and communicate with colleagues

Answer 9

independent attitude

Question 10

assists a nurse to recognize when their opinions conflict with patient or co-worker. nurse adjusts to improve communication

Answer 10

integrity

Question 11

asking for assistance when a nurse is uncertain or uncomfortable about an aspect of patient care

Answer 11

communicate responsibly

Question 12

assists the nurse to recognize the need to better communicate

Answer 12

humility

Question 13

intrapersonal is what type of communciation?

Answer 13

self-talk, positive or negative

Question 14

interpersonal is what type of communication?

Answer 14

face-to-face, during nursing it is the assessment, education, and providing comfort and support

Question 15

small group is what type of communication?

Answer 15

more than 2 people, like staff meetings, support groups, etc

Question 16

public is what type of communication?

Answer 16

group communication: nurse utilizes this for public speaking

Question 17

electronic is what type of communication?

Answer 17

patient portals which provide an opportunity for frequent and timely communication

Question 18

these contribute to the actual message that is seen and heard

Answer 18

subject matter, body language, words, substance of the message, and open to interpretation

Question 19

tone of voice is ___ % of communication

Answer 19

38%

Question 20

words is ___% of communication

Answer 20

7%

Question 21

body language is ___% of communication

Answer 21

55%

Question 22

____ is 38% of communication

Answer 22

tone of voice

Question 23

____ is 7% of communcation

Answer 23

words

Question 24

___ is 55% of communication

Answer 24

body language

Question 25

_____ is a stimulus that motivates communication

Answer 25

referent

Question 26

sights, sounds, sensations, perceptions, ideas, and subject matter

Answer 26

trigger communication

Question 27

encodes and delivers message

Answer 27

sender

Question 28

receives and decodes message

Answer 28

receiver

Question 29

transmission- words, gestures, tone of voice, and signs/symbols are what of communication?

Answer 29

factors

Question 30

the perceived meaning of a message is more accurate the

Answer 30

closer the relationship

Question 31

channels of communication

Answer 31

auditory, visual, and tactile

Question 32

methods of communication/message

Answer 32

face-to-face, written, audiovisual, telephone, text, and email

Question 33

complete, clear, concise, organized, timely, and understood by the receiver are _____ messages

Answer 33

effective

Question 34

best communication happens in a

Answer 34

quiet and private area

Question 35

main goal of communication is to

Answer 35

establish therapeutic relationship

Question 36

denotative means ___

Answer 36

literal

Question 37

connotative means _____

Answer 37

implied or emotional

Question 38

_____ of the delivery affects the receiver

Answer 38

rhythm/pace

Question 39

tone, pitch, cadence, and volume are

Answer 39

intonation

Question 40

use as few words as possible is ___

Answer 40

brevity

Question 41

intimate distance is

Answer 41

less than 18 inches

Question 42

when do you use intimate distance with a patient?

Answer 42

discuss what is about to be done when moving into a patient's intimate space, ask permission to touch patient, verbalize "i am going to touch you"

Question 43

personal distance is

Answer 43

18 inches to 4 feet

Question 44

when do you use personal distance with a patient?

Answer 44

providing patient education, sitting at a patient's bedside taking health history, and talking with a patient

Question 45

social distance is

Answer 45

4 to 12 feet

Question 46

why or when do you use social distance?

Answer 46

it makes it possible for people to overhear and best for giving information to group of nurses or provide directions to a visitor

Question 47

four types of communication styles

Answer 47

agressive, passive, assertive, and passive-aggressive

Question 48

avoids conflict, allows others to take the lead, submissive/helpless

Answer 48

passive

Question 49

forces others to lose, opinionated, bossy/arrogant

Answer 49

aggressive

Question 50

direct, open, respects others, clear and decisive

Answer 50

assertive

Question 51

emotionally dishonest, backhanded compliments, blaming

Answer 51

passive aggressive

Question 52

what is SBAR?

Answer 52

a tool that improves communication

Question 53

what does SBAR stand for?

Answer 53

situation, background, assessment, and recommendations

Question 54

when do you use SBAR?

Answer 54

during patient hand-off and during nurse-healthcare provider communication

Question 55

SBAR may be used

Answer 55

anytime there is important communication in the interdisciplinary team

Question 56

patient's details, identify reason for this communication, and describe nurse's concern

Answer 56

situation

Question 57

relating to the patient, significant history

Answer 57

background

Question 58

nurse's assessment of the patient or situation

Answer 58

assessment

Question 59

be specific, explain what is needed, make suggestions, clarify expectations, and confirm actions to be taken

Answer 59

recommendations