Communication And Negotiation - Level 1 Flashcards
(17 cards)
What skills do you need to communicate effectively?
Key skills include active listening, clarity, empathy, and adaptability.
How do you ensure that the frequency of communication is acceptable?
Regularly assess feedback from clients and adjust communication frequency accordingly.
What are the different ways you can communicate with clients?
You can communicate through emails, phone calls, video conferences, and face-to-face meetings.
When would you choose to use written communication over verbal communication or a face-to-face meeting?
Written communication is preferred for detailed information, documentation, and when a record is needed.
What barriers to effective communication have you come across?
Barriers include language differences, cultural misunderstandings, and technological issues.
Tell me about your negotiating style.
My negotiating style is collaborative, focusing on mutual benefits and open communication.
Why is negotiation important?
Negotiation is crucial for reaching agreements, resolving conflicts, and building relationships.
What is principled negotiation?
Principled negotiation focuses on interests rather than positions, aiming for win-win outcomes.
What can be a barrier to negotiating effectively?
A barrier can be a lack of trust or differing priorities between negotiating parties.
What would be a good way to facilitate negotiations in your role?
Establishing a clear agenda and creating a respectful environment can facilitate negotiations.
Why do you consider that discussing matters in person might be effective?
In-person discussions allow for better non-verbal communication and immediate feedback.
What are the alternatives to this?
Alternatives include phone calls, video conferencing, and written communication.
Why can these alternatives present challenges?
Challenges may include misinterpretation of tone, lack of personal connection, and technical issues.
Tell me about how you communicate effectively (and responsibly) using social media.
I ensure to maintain professionalism, engage positively, and share relevant content.
What do RICS set out as best practice for the use of social media?
RICS emphasizes transparency, professionalism, and respect in social media interactions.
What RICS guidance is this best practice set out within?
This best practice is outlined in the RICS Social Media Guidance.
How do you use visual media to communicate with clients, e.g. before & after photographs?
I use visual media to showcase project progress and results, enhancing client understanding.
