Ethics, Rules Of Conduct And Professionalism - Level 2 Flashcards
(13 cards)
How do you ensure that you comply with bribery legislation?
By understanding and adhering to relevant laws and regulations regarding bribery.
How do you ensure you comply with money laundering regulations?
By implementing due diligence measures and monitoring transactions for suspicious activity.
How do you ensure you comply with your firm’s bribery and gifts policy?
By familiarizing myself with the policy and seeking guidance when in doubt.
Tell me about an instance of when you have been offered a gift or hospitality by a client.
I politely declined the offer and reported it to my supervisor.
Tell me about what you would do if you felt that an instruction was outside your scope of experience or knowledge.
I would communicate my concerns to the client and seek advice from a more experienced colleague.
Tell me about an instance of when you have handled client’s money.
I managed a client’s funds during a transaction, ensuring proper documentation and security.
How would you keep client’s money securely and safely held?
By using secure accounts and following strict internal controls.
Tell me about how you would handle a client complaint.
I would listen carefully, acknowledge their concerns, and work towards a resolution.
Tell me about your understanding of your firm’s process for escalating a complaint to Alternative Dispute Resolution (ADR).
I understand that complaints can be escalated to ADR if they cannot be resolved internally.
Tell me about a conflict of interest check you have carried out.
I reviewed client relationships to ensure no personal interests conflicted with professional duties.
If you identified a potential or actual conflict of interest, how could you handle this?
I would disclose the conflict to my supervisor and recuse myself from the matter.
Why were you not able to accept the instruction if they proceeded?
Because it presented a conflict of interest that could compromise my professional integrity.
What implications did this have?
It ensured compliance with ethical standards and maintained trust with the client.
