Device Troubleshooting Flashcards Preview

CompTia A+ Software Part 2 > Device Troubleshooting > Flashcards

Flashcards in Device Troubleshooting Deck (8):
1

Greg, a graphic artist, installed a new or application on his Windows 7 computer. The application props Greg to install an updated video drivers, which is unsigned. Greg accepts the unsigned driver and completes the installation. Greg uses the system for several days, and then reports that his display doesn't seem to refresh properly under some conditions. You want to configure Greg's computer to use the previous video driver until the manufacturer provides a signed driver, but he still needs to be able to use the application he installed. What should you do?

– Revert the system to a restore point prior to installing the video driver
– Boot the system into safe mode. Open device manager and select the video driver. Open the drivers properties and select rollback driver
– Boot the system into safe mode. Opening device manager and display the video driver
– Boot the last known good configuration

Boot the system into safe mode. Open device manager and select the video driver. Open the drivers properties and select rollback driver

2

A user reports that they are unable to access their FireWire drive after moving the PC from beneath the desk to the top of the desk. What is the most likely cause of the problem?

– An external power source must be added
– IRQ conflict
– Incorrect FireWire driver
– Card is not properly seated

Card is not properly seated

3

You have just installed a new device in your Windows computer. After installation, you can't use the device. You check in device manager and find an icon for the device with the yellow exclamation mark over it. What should you do?

– Replace the device
– Download the latest driver from the manufacturers website
– Run the ad hardware wizard and manually configure the device
– Reinstall the device
– Enable the device

Download the latest driver from the manufacturers website

4

You have just installed a new hardware device, upgraded the driver, and installed the custom software that came with the device. Now you can't get the device to work. What should you do first?

– Run any diagnostic software that came with the device
– Remove and then reinstall the device
– Install the drivers that came on the installation CD
– Try installing the device in another system

Run any diagnostic software that came with the device

5

A user complains that his USB scanner no longer works. You check device manager and see the icon with a block down arrow. What should you do?

– Reinstall the device
– Replace the device
– Update the device drivers
– Enable the device

Enable the device

6

Which system utility would you use to troubleshoot hardware devices, examine and control resources used by specific devices, and installed updated device drivers?

Device Manager

7

You have just installed a new device in your Windows 7 computer using the devices installation disk and the included drivers. After installation, the system crashes when you try to use the device. What should you do?


– Replace the device
– Reinstall the device
– Download the latest driver from the manufacturers website
– Run the add hardware wizard in manually configure the device

Download the latest driver from the manufacturers website

8

And which of the following situations would driver rollback be the best tool to use?

– You need to restore several driver files that were accidentally deleted
– You recently installed a new application and now the system behaves erratically
– You recently installed a new video driver and now the system behaves erratically
– You accidentally deleted several important emails from Outlook and need to restore them

You recently installed a new video driver and now the system behaves erratically