Notebook Troubleshooting Flashcards Preview

CompTia A+ Software Part 2 > Notebook Troubleshooting > Flashcards

Flashcards in Notebook Troubleshooting Deck (16):
1

Your troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen is always dark and difficult to read even while the system is plugged into a wall outlet. You check the system and determining the back light isn't working. Which of the following could be the cause
– The notebook video adapter is malfunctioning
– The notebook battery is failing and needs to be replaced
– The LCD cut off switch is stuck in the off position
– The wrong AC adapter is being used with the system

– The LCD cut off switch is stuck in the off position

2

Your laptop carrying case is designed for a 15 inch laptop, yet you think you can squeeze were 16 inch laptop into it. Before slipping the laptop into the case, what should you do?
– Turn off the wireless antenna
– Remove any express cards from the slots
– Shut down the system instead of using sleep or hibernate
– Eject any CD or DVD discs

Remove any express cards from the slots

3

You're attempting to diagnose a problem with the computer. The user reports that it displayed a message indicating that the battery was low, then it shut down by itself even though it was plugged into a wall outlet. You check the AC adapter and found that the LED light is lit when plugged into a wall outlet. What should you check next?

– Verify that the power LED on the notebook computer is lit when plugged into the wall out let
– Verify that the power management settings in the bios are configured properly
– Verify that the power management settings in Windows XP is configured properly
– Verify that the battery will except in charge
– Verify that the AC adapter produces the correct DC voltage for the notebook computer

– Verify that the power LED on the notebook computer is lit when plugged into the wall out let
– Verify that the AC adapter produces the correct DC voltage for the notebook computer

4

A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered. What's causing the problem?

– The scroll lock key has been pressed, locking all input from the keyboard
– The CPU is in power saver mode causing all log in to be denied
– She has entered the wrong password too many times, causing intruder detection in windows to lock the system
– The keyboard must be replaced
– She has turned num lock on causing numbers to be sent from the keyboard instead of letters

– She has turned num lock on causing numbers to be sent from the keyboard instead of letters

5

Your troubleshooting a notebook system that uses a digitizer pad stylist for you input. The user has complained that the digitizer pad registers stylus tabs about what inch to the right of where the Actually occur. How can you fix this problem?

Recalibrate the digitizer pad

6

Your troubleshooting a malfunctioning LCD display on the computer system. After confirming the notebook is receiving AC power, you plug in an external monitor. The external monitor does not display the output from the notebook after passing the FN key to toggle the display. Which of the following could be the cause

– failed backlight
– Failed battery
– failed video adapter
– Failed inverter

failed video adapter

7

Your manager has been using the same laptop computer without error for four years. Suddenly, the computer will not start and run correctly. What should you do to isolate the problem?

– Remove the hard drive and attempt to boot and run from the floppy disk
– Remove the batteries and attempt to run the computer from a wall outlet
– disconnect the keyboard and attempt to boot without it
– Remove the FDD an attempt to boot without it

Remove the batteries and attempt to run the computer from a wall outlet

8

Six months ago, you purchased a new laptop. Since then, you notice that the battery life has been steadily going down. When it was new, and full charge lasted about three hours. Now your lucky to get two hours before the battery charge level drops the 5%. What should be your first step to correct the problem?

– Calibrate the battery
– Replace the power meter chip on the battery
– Clean the contacts on the battery
– Buy a new battery

Calibrate the battery

9

Your troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect and external monitor to the system, the Windows desktop is displayed properly on the monitor. What could be causing the problem? (Select two)

– A new driver from the video board needs to be installed
– The bios needs to be updated
– The display output has been redirected to the external monitor port using the Fn key
– The built in video card is malfunctioning
–The LCD assembly is malfunctioning

– The display output has been redirected to the external monitor port using the Fn key
–The LCD assembly is malfunctioning

10

A user in sales cannot get his laptop to display through a projector. He sees the screen output on the built in LCD display, but the video is not being seen on the projector what should you do first?– Replace the liquid crystal display

– Add video RAM
– Check the back light setting
– Replace the video card
– Use the Fn key to redirect display to the external video port

Use the Fn key to redirect display to the external video port

11

Your troubleshooting a malfunctioning computer. Nothing appears on the LCD display when the system is powered on. What is the first thing you should do?

– Replace the video card
– Plug in an external monitor
– calibrate the battery
– Replace the motherboard

Plug in an external monitor

12

Your lobby receptionist uses a laptop computer to complete her day to day tasks. You are concerned about the security of her system. What should you do? (Select two)

– Secure the laptop to the desk using a cable lock
– Enable passcode on the laptop
– Enable remote wipe on the laptop
– Configure the laptop with a biometric fingerprint scanner

– Secure the laptop to the desk using a cable lock
– Configure the laptop with a biometric fingerprint scanner

13

Which LCD component is used to illuminate a notebook computers display

– Liquid crystals
– Bezel
– Backlight
– Transformer
– Inverter

Backlight

14

Which of the following should you do if you cannot turn a laptop off?

– remove the battery
– Unplug the AC power
– Disconnect the keyboard
– Unplug the AC power and remove the battery

Unplug the AC power and remove the battery

15

For troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while this is the most plugged in at his desk. You check the system and determined that the backlight has stopped working. Which of the following could be the cause? (Select two)

– The wireless network card is meeting radio signals that interfere with the backlight; causing it to stop functioning
– The cold cathode fluorescent lamp is burned out and needs to be replaced
– The extended download placed high demands on the system DC power; causing the bios to shut off the backlight
– The inverter in the LCD assembly has malfunction

– The cold cathode fluorescent lamp is burned out and needs to be replaced
– The inverter in the LCD assembly has malfunction

16

All members of the sales team using laptop computers while traveling to connect to the Internet. Each laptop has a built-in wireless network card that supports 802.11b/g/n. you trained each user to be able to create a new wireless connection in order to connect to a wireless networks in the airports and at hotels. You get a call from one user stating that her wireless connection to longer works. She has checked the wireless configuration and she knows it to be correct because of their sales people at the same location are able to connect. What should you do first?

– have her verify that the wireless cards hardware switch is is in the on position
–Have her update the drivers for the wireless card
–Have her purchase a USB wireless card to use until you can check the problem yourself
– have her manually configure the wireless card to use only 802.11b

– have her verify that the wireless cards hardware switch is is in the on position