Flashcards in Effective Supervisory Deck (223)
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1
Among the challenges that face todays public service leader are
growing workload, challenging priorities, diverse workforce and high expectations
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Your supervisory responsibilities include:
ensuring _____ ________ work and delivers _____ ______ _________ _______, developing, _______, coaching and __________your team holding members accountable
being a constant and consistent _____ _______
_____________ regularly
setting the direction for your work unit
_______ ________
- both your own and those of your team
creating and sustaining a _____ _______ ______ and ______ ________ managing change and being ready for the _________
high quality
exceptional customer service
supporting
motivating
role model
communicating
managing workloads
safe, secure, healthy, and respectful organization
challenge
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Leading focuses on _____ _____, aligning employees based on the direction, and _____ and _______ employees to succeed.
Leading produces _____, with an emphasis on _____ _____ ________ _______.
establishing direction
motivating and inspiring
change
achieving long term outcomes
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Managing involves planning and ______, _____ and ________, and control and _____ _____ ______.
budgeting
organizing and staffing
problem solving functions
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Managing keeps things running - that is
and leadership:
the day to day operations of an organization
looks to the future
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Becoming a successful supervisor requires making changes in your operating type to adapt to your new role and responsibilities.
RLK
-Rethinking your relationships with work friends who are now subordinates
- Letting go of the tasks you used to do and trusting your team, to get those tasks done
- Keeping an eye on the big picture and longer term goals
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When employees are involved in the decision making they are more likely to _______ those decision and ______ to ______ them.
embrace
committed to implementing
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Delegating is essential to success because it
- helps employees feel valued
- encourages creative and innovative problem solving - motivates employees to take full responsibility
- Increases productivity and ensures work get done
- helps you manage workload
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There are four parts to successful delegation
Responsibility
Authority
Instruction
Accountability
IA has the responsibility and authority
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Responsibility
You should give the employee full responsibility for the specific task you are delegating and clear goals help him or her complete the task
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Authority
The employee must have sufficient authority to complete the task and other employees should know that the employee has the authority
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Instruction
specific instruction on the exceptions and work process and regular feedback
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Accountability
Team member must be held accountable for completing the task and achieving the desired outcome
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Your success as a problem solver requires that you be
- Approachable - people are willing to talk to you when they need help or are facing obstacles
- Connected - to work progress so that you can constantly evaluate success, concerns, and potential risks within the context of your teams mission, goals, and outcomes.
- Alert - to potential issues and risks
-Open -to change in work processes or strategies so that you can manage
- Aware - of trends or patterns that may indicate a potential problem
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As a supervisor you are
- A ________ between the organizations vision and the day to day activities that contribute to making that _____ ________.
- The ________ between the leaders who establish _____ _____ for the organization and the boots on the ground who implement those goals
- The _____ that holds your team and your projects together, so that the work keeps moving regardless of ____ _____, ____ ______ etc
vital link
vision a reality
connection
strategic goals
glue
political changes, tight budgets
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Peter Senge -
Francis Hesselbein observed
“ those in the position of authority are not the source of authority”
“ people want to be part of something that makes a difference,that transcends the ordinary : they want a star to steer by"
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_____ ______ in his book Leading People defines new leadership this way: “ first off it is not a status... Leaders inspire rather intimidate, motivate rather than monitor, mobilize rather than manage. And these activities don't require the totems of rank and a position. Rather than a status,leadership is an activity... it does something. It enables a group of people to pursue a shared vision and create extraordinary results.”
Rober Rossen
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Situational leadership as originally designed by Ken Blanchard, suggests that there is
no best style of leadership, and that successful leaders adapt their style to the situation at hand
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As a Supervisor you have three primary sources of influence:
Role
Reputation
Behavior
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Role
-the power and authority that comes with your role as supervisor. Leaders who use power to intimidate the employees usually do not achieve the highest productivity.
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- Reputation
is your second major source of influence. Effective leaders develop a positive reputation by building trust with those they lead.
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- Behavior
- direct interaction between yourself and your employees will have a strong effect on their view of you. The key to influential leadership is your behavior as a leader
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The key to influential leadership is your
behavior as a leader
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Leadership practices
- Develop a strong commitment to public service ethics
- Find worthy models and mentors
- Become a lifelong learner
- Find the challenges that are right for you
- Develop a plan to improve your leadership skills and capacity
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Leadership self care has three dimensions
physical, intellectual and emotional.
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Physical Fitness
Make a effort to increase physical activity to support a _____ _______
Being physically active will also help you be a ___ _______ leader.
healthy lifestyle
more energetic
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Intellectual Fitness
Emotional Fitness
stay current with emerging trends and technology
EAP available in most places of work
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- is a standard of conduct for professional and personal behavior based on shared values.
Ethics
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These three A’s help define this in action (ethics) -
Accountability
Awareness
Authenticity
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