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Flashcards in Effective Supervisory Deck (223)
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1

Among the challenges that face todays public service leader are

growing workload, challenging priorities, diverse workforce and high expectations

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2

Your supervisory responsibilities include:
ensuring _____ ________ work and delivers _____ ______ _________ _______, developing, _______, coaching and __________your team holding members accountable
being a constant and consistent _____ _______
_____________ regularly
setting the direction for your work unit
_______ ________
- both your own and those of your team
creating and sustaining a _____ _______ ______ and ______ ________ managing change and being ready for the _________

high quality
exceptional customer service
supporting
motivating
role model
communicating
managing workloads
safe, secure, healthy, and respectful organization
challenge

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3

Leading focuses on _____ _____, aligning employees based on the direction, and _____ and _______ employees to succeed.

Leading produces _____, with an emphasis on _____ _____ ________ _______.

establishing direction
motivating and inspiring

change
achieving long term outcomes

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4

Managing involves planning and ______, _____ and ________, and control and _____ _____ ______.

budgeting
organizing and staffing
problem solving functions

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5

Managing keeps things running - that is

and leadership:

the day to day operations of an organization

looks to the future

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6

Becoming a successful supervisor requires making changes in your operating type to adapt to your new role and responsibilities.

RLK

-Rethinking your relationships with work friends who are now subordinates
- Letting go of the tasks you used to do and trusting your team, to get those tasks done
- Keeping an eye on the big picture and longer term goals

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7

When employees are involved in the decision making they are more likely to _______ those decision and ______ to ______ them.

embrace
committed to implementing

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8

Delegating is essential to success because it

- helps employees feel valued
- encourages creative and innovative problem solving - motivates employees to take full responsibility
- Increases productivity and ensures work get done
- helps you manage workload

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9

There are four parts to successful delegation

Responsibility
Authority
Instruction
Accountability
IA has the responsibility and authority
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10

Responsibility

You should give the employee full responsibility for the specific task you are delegating and clear goals help him or her complete the task

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11

Authority

The employee must have sufficient authority to complete the task and other employees should know that the employee has the authority

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12

Instruction

specific instruction on the exceptions and work process and regular feedback

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13

Accountability

Team member must be held accountable for completing the task and achieving the desired outcome

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14

Your success as a problem solver requires that you be

- Approachable - people are willing to talk to you when they need help or are facing obstacles
- Connected - to work progress so that you can constantly evaluate success, concerns, and potential risks within the context of your teams mission, goals, and outcomes.
- Alert - to potential issues and risks
-Open -to change in work processes or strategies so that you can manage
- Aware - of trends or patterns that may indicate a potential problem

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15

As a supervisor you are
- A ________ between the organizations vision and the day to day activities that contribute to making that _____ ________.
- The ________ between the leaders who establish _____ _____ for the organization and the boots on the ground who implement those goals
- The _____ that holds your team and your projects together, so that the work keeps moving regardless of ____ _____, ____ ______ etc

vital link
vision a reality

connection
strategic goals

glue
political changes, tight budgets

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16

Peter Senge -

Francis Hesselbein observed

“ those in the position of authority are not the source of authority”

“ people want to be part of something that makes a difference,that transcends the ordinary : they want a star to steer by"
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17

_____ ______ in his book Leading People defines new leadership this way: “ first off it is not a status... Leaders inspire rather intimidate, motivate rather than monitor, mobilize rather than manage. And these activities don't require the totems of rank and a position. Rather than a status,leadership is an activity... it does something. It enables a group of people to pursue a shared vision and create extraordinary results.”

Rober Rossen

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18

Situational leadership as originally designed by Ken Blanchard, suggests that there is

no best style of leadership, and that successful leaders adapt their style to the situation at hand

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19

As a Supervisor you have three primary sources of influence:

Role

Reputation

Behavior

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20

Role

-the power and authority that comes with your role as supervisor. Leaders who use power to intimidate the employees usually do not achieve the highest productivity.

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21

- Reputation

is your second major source of influence. Effective leaders develop a positive reputation by building trust with those they lead.

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22

- Behavior

- direct interaction between yourself and your employees will have a strong effect on their view of you. The key to influential leadership is your behavior as a leader

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23

The key to influential leadership is your

behavior as a leader

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24

Leadership practices

- Develop a strong commitment to public service ethics
- Find worthy models and mentors
- Become a lifelong learner
- Find the challenges that are right for you
- Develop a plan to improve your leadership skills and capacity

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25

Leadership self care has three dimensions

physical, intellectual and emotional.

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26

Physical Fitness
Make a effort to increase physical activity to support a _____ _______
Being physically active will also help you be a ___ _______ leader.

healthy lifestyle

more energetic

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27

Intellectual Fitness

Emotional Fitness

stay current with emerging trends and technology

EAP available in most places of work

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28

- is a standard of conduct for professional and personal behavior based on shared values.

Ethics

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29

These three A’s help define this in action (ethics) -

Accountability
Awareness
Authenticity

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30

Accountability -
.

Public employees are accountable their supervisors, government leaders, and the community. This also extends to their private lives.

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