Flashcards in Effective Supervisory Deck (223)
Loading flashcards...
1
Among the challenges that face todays public service leader are
growing workload, challenging priorities, diverse workforce and high expectations
ch1
2
Your supervisory responsibilities include:
ensuring _____ ________ work and delivers _____ ______ _________ _______, developing, _______, coaching and __________your team holding members accountable
being a constant and consistent _____ _______
_____________ regularly
setting the direction for your work unit
_______ ________
- both your own and those of your team
creating and sustaining a _____ _______ ______ and ______ ________ managing change and being ready for the _________
high quality
exceptional customer service
supporting
motivating
role model
communicating
managing workloads
safe, secure, healthy, and respectful organization
challenge
ch1
3
Leading focuses on _____ _____, aligning employees based on the direction, and _____ and _______ employees to succeed.
Leading produces _____, with an emphasis on _____ _____ ________ _______.
establishing direction
motivating and inspiring
change
achieving long term outcomes
ch1
4
Managing involves planning and ______, _____ and ________, and control and _____ _____ ______.
budgeting
organizing and staffing
problem solving functions
ch1
5
Managing keeps things running - that is
and leadership:
the day to day operations of an organization
looks to the future
ch1
6
Becoming a successful supervisor requires making changes in your operating type to adapt to your new role and responsibilities.
RLK
-Rethinking your relationships with work friends who are now subordinates
- Letting go of the tasks you used to do and trusting your team, to get those tasks done
- Keeping an eye on the big picture and longer term goals
ch1
7
When employees are involved in the decision making they are more likely to _______ those decision and ______ to ______ them.
embrace
committed to implementing
ch1
8
Delegating is essential to success because it
- helps employees feel valued
- encourages creative and innovative problem solving - motivates employees to take full responsibility
- Increases productivity and ensures work get done
- helps you manage workload
ch1
9
There are four parts to successful delegation
Responsibility
Authority
Instruction
Accountability
IA has the responsibility and authority
ch1
10
Responsibility
You should give the employee full responsibility for the specific task you are delegating and clear goals help him or her complete the task
ch1
11
Authority
The employee must have sufficient authority to complete the task and other employees should know that the employee has the authority
ch1
12
Instruction
specific instruction on the exceptions and work process and regular feedback
ch1
13
Accountability
Team member must be held accountable for completing the task and achieving the desired outcome
ch1
14
Your success as a problem solver requires that you be
- Approachable - people are willing to talk to you when they need help or are facing obstacles
- Connected - to work progress so that you can constantly evaluate success, concerns, and potential risks within the context of your teams mission, goals, and outcomes.
- Alert - to potential issues and risks
-Open -to change in work processes or strategies so that you can manage
- Aware - of trends or patterns that may indicate a potential problem
ch1
15
As a supervisor you are
- A ________ between the organizations vision and the day to day activities that contribute to making that _____ ________.
- The ________ between the leaders who establish _____ _____ for the organization and the boots on the ground who implement those goals
- The _____ that holds your team and your projects together, so that the work keeps moving regardless of ____ _____, ____ ______ etc
vital link
vision a reality
connection
strategic goals
glue
political changes, tight budgets
ch1
16
Peter Senge -
Francis Hesselbein observed
“ those in the position of authority are not the source of authority”
“ people want to be part of something that makes a difference,that transcends the ordinary : they want a star to steer by"
ch2
17
_____ ______ in his book Leading People defines new leadership this way: “ first off it is not a status... Leaders inspire rather intimidate, motivate rather than monitor, mobilize rather than manage. And these activities don't require the totems of rank and a position. Rather than a status,leadership is an activity... it does something. It enables a group of people to pursue a shared vision and create extraordinary results.”
Rober Rossen
ch2
18
Situational leadership as originally designed by Ken Blanchard, suggests that there is
no best style of leadership, and that successful leaders adapt their style to the situation at hand
ch2
19
As a Supervisor you have three primary sources of influence:
Role
Reputation
Behavior
ch2
20
Role
-the power and authority that comes with your role as supervisor. Leaders who use power to intimidate the employees usually do not achieve the highest productivity.
ch2
21
- Reputation
is your second major source of influence. Effective leaders develop a positive reputation by building trust with those they lead.
ch2
22
- Behavior
- direct interaction between yourself and your employees will have a strong effect on their view of you. The key to influential leadership is your behavior as a leader
ch2
23
The key to influential leadership is your
behavior as a leader
ch2
24
Leadership practices
- Develop a strong commitment to public service ethics
- Find worthy models and mentors
- Become a lifelong learner
- Find the challenges that are right for you
- Develop a plan to improve your leadership skills and capacity
ch2
25
Leadership self care has three dimensions
physical, intellectual and emotional.
ch2
26
Physical Fitness
Make a effort to increase physical activity to support a _____ _______
Being physically active will also help you be a ___ _______ leader.
healthy lifestyle
more energetic
ch2
27
Intellectual Fitness
Emotional Fitness
stay current with emerging trends and technology
EAP available in most places of work
ch2
28
- is a standard of conduct for professional and personal behavior based on shared values.
Ethics
ch3
29
These three A’s help define this in action (ethics) -
Accountability
Awareness
Authenticity
ch3
30