(F) Lesson 3.2: Laboratory Reception Area

Question 1

The reception area is headed by who?

Answer 1

A laboratory receptionist

Question 2

This is where samples for analysis are received, sorted, and held temporarily before dispatch into laboratory areas

Answer 2

Laboratory Reception Area

Question 3

T or F: The reception area requires specimen registration facilities

Answer 3

True

Question 4

This specimen registration facility is used for easy patient identification and reduces human error

Answer 4

Computerized or barcoded systems

Question 5

T or F: Before registration, specimens are transported to the relevant laboratory area

Answer 5

False (after)

Question 6

Aside from laboratory receptionists, who are also assigned in this area?

Answer 6

Medical laboratory assistants

Question 7

Laboratory receptionists can maintain an accurate log using what system?

Answer 7

Specimen tracker system

Question 8

T or F: Laboratory receptionists should advise and alert the lab section about urgent, frozen samples, and samples that require special handling

Answer 8

True

Question 9

T or F: Physicians handle the laboratory consent forms

Answer 9

False (lab receptionist)

Question 10

T or F: The laboratory computer system is handled by the hospital receptionist

Answer 10

False (lab receptionist)

Question 11

T or F: Lab receptionists must acquire knowledge on how to operate equipment in the laboratory reception area

Answer 11

True

Question 12

This is a fundamental part of laboratory communication

Answer 12

Proper telephone etiquette

Question 13

T or F: The laboratory hotline is only active 8 hours a day

Answer 13

False (24/7)

Question 14

How many rings should the telephone be kept on a maximum?

Answer 14

3 rings

Question 15

T or F: DO NOT leave the line open and keep the caller waiting for too long

Answer 15

True

Question 16

T or F: Recording phone call information is prohibited

Answer 16

False (be prepared to record information)

Question 17

T or F: It is a lab receptionist’s job to aggravate hostile situations

Answer 17

False

Question 18

Stat came from the Latin term?

Answer 18

Statim which means immediately

Question 19

Glucose, H&H, electrolytes, and cardiac enzymes are considered as what status?

Answer 19

Stat

Question 20

At what priority is STAT?

Answer 20

First

Question 21

T or F: Medical emergencies have the same protocols for STAT

Answer 21

True

Question 22

This status refers to when specimens are collected at specific times

Answer 22

Timed

Question 23

2-hour PP, GTT, cortisol, cardiac enzymes, TDM, and blood cultures are classified as what status?

Answer 23

Timed

Question 24

Timed specimen is of what priority?

Answer 24

Second

Question 25

ASAP means what?

Answer 25

As soon as possible

Question 26

This refers to when test results are needed soon but the patient is not critical

Answer 26

ASAP

Question 27

The ASAP status is of what priority?

Answer 27

2nd or 3rd

Question 28

This refers to no food or drink except water in the span of 8-12 hours prior to specimen collection

Answer 28

Fasting

Question 29

Glucose, cholesterol, and triglycerides are under what status?

Answer 29

Fasting

Question 30

Fasting is under what priority level?

Answer 30

4th

Question 31

NPO means?

Answer 31

Nothing by mouth (nil per os in Latin)

Question 32

This status refers to the stage prior to surgery or other anesthesia procedures

Answer 32

NPO

Question 33

NPO is under what priority level?

Answer 33

N/A

Question 34

This means "before operation"

Answer 34

Pre-op

Question 35

CBC, PTT, and platelet function studies are under what status?

Answer 35

Pre-op

Question 36

T or F: Pre-op and post-op have the same priority as ASAP

Answer 36

True (2nd or 3rd)

Question 37

This means "after operation"

Answer 37

Post-op

Question 38

This status refers to an established procedure

Answer 38

Routine

Question 39

CBC and chemistry profile are under what status?

Answer 39

Routine

Question 40

T or F: Routine testing has a timed priority

Answer 40

False (none)

Question 41

This is a document that links the requesting physician to the other users of the laboratory services

Answer 41

Laboratory Request Form (LRF)

Question 42

Refers to information about the company or personnel who requested

Answer 42

Requester details

Question 43

This contains specimen information

Answer 43

Sample details

Question 44

Refers to the list of possible tests that could be conducted or provided

Answer 44

Examination requested

Question 45

This area is important in the pre-analytical phase

Answer 45

Sample reception area

Question 46

These systems improve the efficiency of the laboratory reception area

Answer 46

Laboratory computer systems

Question 47

T or F: Laboratory computer systems provide easy and fast access to absolute error-free information

Answer 47

False (almost error-free)

Question 48

This is a tool in the form of a website that provides a stepwise plan to guide laboratories towards implementing a quality management system in compliance with ISO 15189

Answer 48

Laboratory Quality Stepwise Implementation (LQSI)

Question 49

The LQSI was developed by who?

Answer 49

WHO

Question 50

What phase is this? Ensuring that the primary process of the laboratory operates correctly and safely

Answer 50

1

Question 51

What phase is this? Controlling and assuring quality and creating traceability

Answer 51

2

Question 52

What phase is this? Ensuring proper management, leadership, and organization

Answer 52

3

Question 53

What phase is this? Create continuous improvement and prepare for accreditation

Answer 53

4

Question 54

T or F: Checking sample integrity and deciding if the sample is accepted or rejected should have a written policy

Answer 54

True

Question 55

T or F: Label samples introduced in the register to ensure traceability

Answer 55

True

Question 56

T or F: Laboratory request reviews are open to the public

Answer 56

False (authorized personnel)

Question 57

T or F: Verbal requests don't need to be recorded

Answer 57

False (fill-out a request form based on the request; it may be written or computerized)

Question 58

T or F: Sample volumes in the lab rarely change

Answer 58

False (changes frequently)

Question 59

T or F: All outgoing samples should be logged or recorded in a register or logbook

Answer 59

False (incoming)

Question 60

These are assigned to the samples for easy tracing

Answer 60

Laboratory identification numbers

Question 61

T or F: SSS numbers cannot be used as unique identifiers for the laboratory register

Answer 61

False (can)