SPACE REQUIREMENTS IN LABORATORY PHYSICAL DESIGN - what is the general space requirements? - how about per hospital bed?

- 150 to 200 net square feet (excludes hallways, walls, custodial closets, etc.) -27 to 40 net square feet

LAB MAN Flashcards by Patricia Baltazar

allows the instilling of confidence and motivation into an employee about accomplishing a task

The employee has more “say-so” in how to accomplish a task.

Coaching

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encompasses issuing orders and telling someone what to do

It does not allow employees to decide how best to accomplish tasks

Authoritative

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allows an employee to determine what task and how to accomplish the task to help the manager solve a problem or to allow an organization to come closer to accomplishing its mission and goals

Empowerment

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Acc to Blake and Mouton theory, it refers to a management technique that shows HIGH concern for both the people and production

Team Management

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it refers to someone does something legal but in the wrong way

Misfeasance

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refers to someone is intentionally doing something that’s illegal or wrong

Malfeasance

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term used refer to the failure to do something that should have been done, resulting in harm or damage

Non-feasance

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term used refer to someone that is forced to do something

Duress

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SPACE REQUIREMENTS IN LABORATORY PHYSICAL DESIGN

what is the general space requirements?
how about per hospital bed?

150 to 200 net square feet (excludes hallways, walls, custodial closets, etc.)

-27 to 40 net square feet

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SPACE REQUIREMENTS IN LABORATORY PHYSICAL DESIGN

for Rooms?

> 100sq ft

and must have two exits

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SPACE REQUIREMENTS IN LABORATORY PHYSICAL DESIGN

-for Corridors used for patients?

-those not used for patients?

-8 feet wide

3 feet and 8 inches wide

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SPACE REQUIREMENTS IN LABORATORY PHYSICAL DESIGN

Eyewash unit?

100 feet of work areas

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LEADERSHIP STYLE DESCRIPTION

it offers flexibility and encourages creative problem solving

Supportive

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LEADERSHIP STYLE DESCRIPTION

it offers concise and detailed instructions on how to complete a task

Directive

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LEADERSHIP STYLE DESCRIPTION

it provides low support and direction

Delegating

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LEADERSHIP STYLE DESCRIPTION

it provides high support and direction

Coaching

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LEADER or MANAGER?

Administrator

Organizer and Developer

Thinks long term

Asks What and Why

Inspiration

Does the right thing

Challenger Status quo

Risk taker

LEADER

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LEADER or MANAGER?

Implementer

Maintains Control

Thinks short term

Asks How and When

Good Soldier

Does things right

Accepts Status quo

Watches bottom line

MANAGER

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TYPES OF PLANNING

It is the process by which high-level decisions are made Long-term.

Strategic Planning

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TYPES OF PLANNING

it refers to detailed, day-to-day operations needed to meet the immediate needs of the laboratory

-short term plan

Tactical Planning

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Types of Planning: Strategic

A method that develops a plan to achieve specific goals in a timeframe like six months to a year.

Short-Term Planning

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TYPES OF PLANNING

it is designed to help an organization respond effectively to a significant future incident, event or situation that may or may not happen.

Contingency Planning

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STRATEGIC PLANNING TOOLS

STEEP stands for?

Social

Technological

Economic

Ecological (Environmental)

and Political

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STRATEGIC PLANNING TOOLS

it refers to a framework to gauge how the. external environment will impact a given company’s strategic plan to remain competitive.

STEEP (Social, Technological, Economic, Ecological (Environmental) and Political) Analysis

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STRATEGIC PLANNING TOOLS A type of chart that shows the frequency distribution of data points across a continuous range of numerical values.

Histogram/graphs/scattergrams

STRATEGIC PLANNING TOOLS -timeline: express peak of cases OR -it Allows you to create a visual narrative of your strategy or plan, helping you to communicate complex ideas to stakeholders, identify potential roadblocks, and adjust your plan as needed.

Storyboarding

STRATEGIC PLANNING TOOLS it Identifies the problem areas or tasks that will have the biggest payoff. The tool has several benefits, including Identifying and prioritizing problems and tasks. Helping people to organize their workloads more effectively.

Pareto Analysis (The 80/20 Rule)

STRATEGIC PLANNING TOOLS Pareto Analysis (The 80/20 Rule) -80% is for what? -20% is for what?

80% - benefits/problems 20% - work/cause

STRATEGIC PLANNING TOOLS refers to cause and effect

FISHBONE DIAGRAM

STRATEGIC PLANNING TOOLS refers to collecting opinions to gain consensus

Delphi analyses

STRATEGIC PLANNING TOOLS SWOT stands for?

Strengths Weaknesses Opportunities Threats

STRATEGIC PLANNING TOOLS (choose among SWOT) refers to "good things within your control" 1. Use current technology/instrumentation 2. Have excess technical capacity 3. Increased test volume will decrease cost per test 4. Strong leadership support 5. Financial resources available

Strengths

STRATEGIC PLANNING TOOLS (choose among SWOT) refers to "bad things within your control" 1. Staffing shortage 2. Morale issues 3. Inadequate courier system 4. Need to hire additional pathologist 5. Limited experience in providing multihospital/client LIS services 6. Turnaround times are marginal

Weaknesses

STRATEGIC PLANNING TOOLS (choose among SWOT) refers to "good things beyond your control" 1. Opening of a new physician health care facility 2. Department of Health mandates lead testing on all children younger than 2 years old 3. Have access to hospital marketing department 4. Hospital X is bankrupt; laboratory will close

Opportunities

STRATEGIC PLANNING TOOLS (choose among SWOT) refers to "bad things beyond your control" 1. Competition from other local hospital laboratories 2. Competition from national reference laboratories 3. Reimbursement decreasing 4. Three local hospitals have consolidated their services, including laboratory 5. Several new patient service centers (phlebotomy stations) already opened

Threats

SWOT ANALYSIS it refers to laboratory INTERNAL environment factors

STRENGTHS AND WEAKNESSES

SWOT ANALYSIS it refers to laboratory EXTERNAL environment factors

OPPORTUNITIES AND THREATS

SIX SIGMA STEPS: DMAIC stands for?

Define Measure Analyze Improve Control

CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION) Everyone is rated toward middle of scale OR A type of rater error that occurs when a manager or evaluator rates most employees as average or near the middle of the rating scale, regardless of their actual performance.

Error of central tendency

CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION) An error of evaluation wherein an individual is rated lower than justified because of comparison with another exceptional individual.

Contrast Error

CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION) Everyone is rated high. (The opposite may also occur.) OR A type of rating mistake in which the ratings are consistently overly positive, particularly regarding the performance or ability of the participants. It is caused by the rater's tendency to be too positive or tolerant of shortcomings and to give undeservedly high evaluations.

Error of Leniency

CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION) Good performance in one area influences evaluation in other areas. OR Occurs when our overall positive impression of a person, product, or brand is based on a single characteristic. If our first impression is positive, the subsequent judgments we make will be colored by this first impression.

Halo Effect

CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION) Poor performance in one area influences evaluation in other areas.

Reverse halo effect

CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION) Judgments are made based on recent events or unusual incidents.

Recency phenomenon

effective lab management requirement: LEADER or MANAGER? it provides direction

LEADER

effective lab management requirement: LEADER or MANAGER? it get things done

MANAGER

Leadership OR Management it provides the direction of where one is going

Leadership

Leadership OR Management it provides the "road" to get there

Management

LAB PHYSICAL DESIGN CONSIDERATION HVAC requirements - proper temp? -humidity (%)? -air flow per hour?

HVAC requirements - proper temp - 68 deg F to 76 deg F -humidity - 20 to 60% -air flow per hour - 12 air exchange/hour

STANDARD DIMENSIONS IN PLANNING & DESIGNING A LAB Lab counter to wall clearance?

4 feet

STANDARD DIMENSIONS IN PLANNING & DESIGNING A LAB Lab counter to counter clearance?

7 feet

LAB RELATED NONGIVERNMENTAL ORGANIZATION AABB stands for? ASCP stands for? CLSI stands for? CAP stands for? COLA stands for? TJC stands for?

AABB = American Association of Blood Banks ASCP = American Society for Clinical Pathology CLSI = Clinical and Laboratory Standards Institute CAP = College of American Pathologists COLA = Commission on Office Laboratory Accreditation TJC = The Joint Commission

LIS stands for? TQM stands for? CQI stands for?

LIS = Laboratory Information System TQM = Total Quality Management CQI = Continuous Quality Improvement

what are the TOOLS USED TO IMPROVE QUALITY THROUGHOUT THE HEALTH CARE INDUSTRY? or these are the standard approaches to quality leadership and management for over 30 years

Total Quality Management and Continuous Quality Improvement

A systems approach that focuses on teams, processes, statistics, and delivery of services or products that meet or exceed customer expectations

TQM

An element of TQM that strives to continually improve practices and not just meet established quality standards

CQI

Quality Management: Traditional VS. TQM Thinking Acceptable quality Department focused Quality as expense Defects by workers Management-controlled worker Status quo Manage by intuition Intangible quality We versus they relationship End-process focus Reactive systems

Traditional thinking

Quality Management: Traditional VS. TQM Thinking Error-free quality Organization focused Quality as means to lower costs Defects by system Empowered worker Continuous quality improvement Manage by fact Quality defined Us relationship System process Proactive systems

TQM thinking

The orientation process for a new employee includes all of the following:

-A review of personnel policies -The location of the general use facilities -A review of the duties and responsibilities of the job

Purchased reagents and diagnostic kits must be verified for intended reactivity:

Before being used for patient testing

DPMO is measured in what tool of Quality Management System?

Lean

what are the 4 Primary Management Functions?

Leading Planning Organizing Controlling

It stresses teamwork and shared goals and objectives but stifles creativity

management by objectives (MBO)

What Leadership style is manifested by a laboratory manager who posted defined instruction in the laboratory premises for the daily operation of the laboratory?

Directing

Basic responsibilities under Human Resource Management:

Job Descriptions Orientation Discipline and Dismissal

A laboratory manager who increases the salary of his employees monthly despite the decline of their customers because of employees poor STRUC performance. What kind of manager is manifesting according to the Blake and Mouton Managerial grid?

Country Club

it is used as a basic decision-making tool where points can be assigned to statements and a score can be determined by assigning points. A strongly positive score indicates that the decision or action should be taken, and a strongly negative score indicates that the action should be avoided.

PMI Table - (Plus, Minuses, Interesting)

A technologist repeatedly misses tubercle bacilli when examining stained smears for acid-fast bacilli. What plan of action should the supervisor first take to correct this problem?

review the diagnostic criteria with the employee and monitor progress

What type of costs are administrative salaries?

Fixed Costs (cannot be changed)

Which of the following is true regarding the Pareto Chart? A. 20% of the problem comes from 80% of the causes B. 80% of the problem comes from 20% of the causes C. 40% of the problem comes from 60% of the causes D. 60% of the problem comes from 40% of the causes

B. 80% of the problem comes from 20% of the causes

A patient tells his family that he would never want to be "kept alive like a vegetable". The term "vegetable" should be understood by the doctor to mean:

The doctor should interpret the term as vague and not helpful in advance care planning discussions unless it is clarified

LEADERSHIP STYLE: It provides physical and personal resources so that an individual can accomplish their duties?

Supporting

What management philosophy focuses on the performance and interaction of people in the organization?

Organizational behavior

In what phase of the management process does the manager gather together the necessary resources and people and develop an organizational structure to put the formal plan into action?

Organizing

It is the long-term ambition of the organization?

Goal

it is considered outside the control of the manager?

The internal culture of the organization

What type of authority do physicians exert when they write patient orders?

Functional

When conducting a research, the initial acceptance of the conditions and requirements of the research taken from the participants is called?

Consent form

Which of the following options most appropriately explains 'Research Ethics'? A. It states how to write a research report flawlessly B. It gives the methodology of researching within social norms C. It governs the prevention of plagiarism D. It provides a common set of do's and don'ts of conducting an ethical research.

D. It provides a common set of do's and don'ts of conducting an ethical research.