lecture 8 Flashcards

Question

what are individualistic roles?

Answer 1

aggressor: deflates teammates, expresses disapproval with hostility blocker: acts stubbornly resistant and disagrees recognition seeker: brags and calls attention to self self-confessor: discloses personal opinions inappropriately slacker: acts cynically or nonchalantly or goofs off dominator: manipulates team members for personal control

Answer 2

additive tasks: abilities of all members add up to determine team performance (ex; fighting fires) disjunctive tasks: the most able member has the most influence on team performance (ex; finding an error in a computer program) conjunctive tasks: the least able member has the most influence on team performance (ex; packing boxes on an assembly line)

Answer 3

Agreeable people tend to be more cooperative and trusting, tendencies that promote positive attitudes about the team and smooth interpersonal interactions Conscientious people tend to be dependable and work hard to achieve goals Extraverted people tend to perform more effectively in interpersonal contexts and are more positive and optimistic in general

Answer 4

Degree to which members are different from one another in terms of any attribute that might be used by someone as a basis of categorizing people. - Value in diversity problem-solving approach - Similarity-attraction approach - Surface/Deep-level diversity

Answer 5

not a statistically significant relation between diversity and performance task-oriented diversity is helpful when interdependence is high relations-oriented diversity is challenging for long-term teams

Answer 6

Having a greater number of members is beneficial for management and project teams, but not for teams engaged in production tasks. Research shows that team members tend to be most satisfied with their team when the number of members is between 4 and 5.

Answer 7

The different types of activities and interactions that occur within teams and contribute to their ultimate end goals. –––––––– Team characteristics, like member diversity, task interdependence, team size, affect team processes. Team processes have a strong impact on team effectiveness.

Answer 8

getting more from the team than you would expect according to the capabilities of its individual members

Answer 9

getting less from the team than you would expect based on the capabilities of its individual members - coordination loss - motivation loss

Answer 10

creative behaviour - brainstorming or nominal group technique decision making - decision informity - staff validity - hierarchical sensitivity boundary spanning - ambassador activities - task coordinator activities - scout activities

Answer 11

an attempt to increase the number of creative solutions to a problem by focusing on idea generation Rarely works as well as intended because of: -Social loafing -Hesitancy to express ideas -Production blocking The nominal group technique may be used instead

Answer 12

The failure of a group member to contribute personal time, effort, thoughts, or other resources to the group.

Answer 13

Loss of Individuality: A social process in which individual group members lose self-awareness and its accompanying sense of accountability, inhibition, and responsibility for his/her behaviour. - Felt anonymity - Felt dispensability “Free Riding”: occurs when it is clear the group will succeed regardless of one’s effort. “Sucker Effect”: occurs when unworthy members would succeed because of one’s effort.

Answer 14

Collectivism, self-monitoring, protestant work ethic all reduce social loafing. People with high self-efficacy, self-esteem, and locus of control are less likely to loaf. Loafing is related to lower group cohesion, efficacy, and performance

Answer 15

1. Inputs were less easily identifiable 2. Intrinsic involvement in the work was low 3. Performance contingent rewards were absent

Answer 16

the task is challenging, appealing, or involving a group is given incentives or challenged to strive for certain standards members are friends rather than strangers groups are small with equally competent people and members feel their contributions are indispensable

Answer 17

degree to which members possess adequate information about their own task responsibilities

Answer 18

degree to which members make good recommendations to the leader

Answer 19

degree to which the leader effectively weighs the recommendations of members

Answer 20

Ambassador activities: refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team Task coordinator activities: involve communications that are intended to coordinate task-related issues with people or groups in other functional areas Scout activities: refer to things team members do to obtain information about technology, competitors, or the broader marketplace

Answer 21

Teamwork processes, such as mission analysis and planning, that focus on preparation for future work in the team Mission analysis involves an analysis of the team’s task, the challenges that face the team, and the resources available for completing the team’s work Strategy formulation refers to the development of courses of action and contingency plans, and then adapting those plans in light of changes that occur in the team’s environment Goal specification involves the development and prioritization of goals related to the team’s mission and strategy.

Answer 22

monitoring progress towards goals systems monitoring involves keeping track of things that the team needs to accomplish its work. Helping behaviour involves members going out of their way to help or back up other team members. Coordination refers to synchronizing team members’ activities in a way that makes them mesh effectively and seamlessly

Answer 23

Teamwork processes, such as motivating and confidence building, that focus on the management of relationships among team members Motivating and confidence building refers to things team members do or say that affect the degree to which members are motivated to work hard on the task. Conflict management involves activities that the team uses to manage conflicts that arise during work activities.

Answer 24

Tension among team members as a result of perceived differences. Relationship conflict: interpersonal conflict that has to do with the people in the group Task conflict: conflict related to differences in opinion about how to approach team tasks

Answer 25

negative BUT…task conflict is less negatively related to performance when the correlation between task and relationship conflict is lower.

Answer 26

Task conflict was positively related to performance for decision-making teams ONLY.

Answer 27

-cohesion -potency -mental models -transactive memory

Answer 28

Exists when members of a team develop strong emotional bonds to other members of their team and to the team itself - Groupthink happens more in very cohesive teams

Answer 29

The degree to which members believe that the team can be effective across a variety of situations and tasks.

Answer 30

The level of common understanding among team members with regard to important aspects of the team and its task.

Answer 31

how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team

Answer 32

moderate positive

Answer 33

strong positive

Answer 34

-transportable teamwork competencies -cross-training -team process training -team building

Answer 35

Training that helps employees develop general teamwork competencies that they can transport from one team context to another ex; conflict resolution, goal-setting, communication

Answer 36

Training team members in duties and responsibilities of their teammates 3 levels of depth: - Personal clarification: receive information about roles of other members - Positional modeling: observe how other members perform their roles - Positional rotation: experience carrying out responsibilities of teammates

Answer 37

The use of team experiences that facilitates the team’s ability to function and perform more effectively as an intact unit ex; action learning: a team is provided with a real problem and is accountable for analyzing the problem, developing an action plan, and carrying out that plan

Answer 38

Fun activities that facilitate team problem solving, trust, relationship building, and clarification of role responsibilities ex; ropes course, scavenger hunt

Answer 39

-The entire group has valuable information or advice -You want the entire team involved in making a decision -Responsibility needs to be clarified

Answer 40

-The subject can be handled one-on-one or does not involve the entire group -You don’t have time to prepare -Another communication method would work

Answer 41

It is hugely important to assign the role of recorder or scribe to someone. At each meeting, you should create a running list of action items. Each item should be assigned to someone and their name should be written beside it. At the end of each meeting, you should go over the list of action items. Make sure that nothing is missing and that everyone understands the commitments they have made. - this reduces confusion and increases accountability

Answer 42

specific measurable attainable relevant time based

Answer 43

Set behavioural goals! “I want to increase attendance.” What can I do to accomplish that?

Answer 44

After-Events Review: 3S Team Reflection STAY: What did we do that worked well for us and we should continue? STOP: What did we do that got in our way and we should discontinue? START: What didn’t we do that we should start doing to make us more effective?

lecture 8 Flashcards

(71 cards)