Logistics_Fulfillment Flashcards
(20 cards)
What is order fulfillment in e-commerce?
The process of receiving, packaging, and shipping customer orders.
What is a 3PL provider?
Third-party logistics provider – handles storage, packing, and shipping for e-commerce brands.
What is dropshipping?
A fulfillment method where the supplier ships products directly to the customer.
What is in-house fulfillment?
The business handles all storage, packing, and shipping internally.
What is inventory management?
Monitoring and controlling stock levels, orders, and storage locations.
What is just-in-time (JIT) inventory?
A strategy to receive goods only as they are needed, reducing storage costs.
What is a stockout?
When a product is out of stock and cannot be fulfilled.
What is a SKU?
Stock Keeping Unit – a unique identifier for each product variation.
What is a fulfillment center?
A warehouse that stores inventory and processes orders for shipment.
What is the last mile in delivery?
The final leg of the delivery process, from the warehouse to the customer’s doorstep.
What is a shipping carrier?
A company that transports packages (e.g., UPS, FedEx, DHL, USPS).
What factors affect shipping costs?
Weight, dimensions, shipping zone, speed, carrier, and packaging.
What is real-time shipping rate calculation?
Automatically calculates shipping costs at checkout based on weight and destination.
What is a shipping label?
A printed tag with shipping info, used to identify and ship packages.
What is return management?
The process of handling product returns, restocking, and customer refunds.
What is an RMA?
Return Merchandise Authorization – approval to return an item.
What is order tracking?
Allowing customers to view shipment progress through tracking numbers or links.
What is fulfillment automation?
Using software and systems to streamline order processing and reduce manual steps.
What is warehouse management software (WMS)?
Software used to control and optimize warehouse operations and inventory flow.
How can fast shipping improve conversion rate?
Customers are more likely to buy when fast or free shipping is offered.
