Module 4 Flashcards
To understand how your client feels about a topic, it is usually helpful to:
reinforce “I statements” by repetition of key words.
mirror the body posture of the client.
enhance client experiencing by encouraging discussion of emotions.
all of the above.
all of the above
“Could you share more about that?” This is a(n) ______ question.
open
closed
open
Which of the following is NOT an effective focus of observation?
Observe client’s non-verbal behavior.
Observe client’s verbal behavior.
Observe client’s ongoing thoughts.
Observe client’s discrepancies in verbal and non-verbal behavior
Observe client’s ongoing thoughts.
Silence, minimum verbal utterances, and head nods are effective ways of
encouraging.
paraphrasing.
summarizing.
reflecting feeling.
encouraging
Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of ____.
encouraging
paraphrasing
summarizing
empathizing
encouraging
If anything, informed consent when working with children is ___________________.
not an issue when you work in a well-organized school system
perhaps even more important than with adults
a concern to parents
all of the above
perhaps even more important than with adults
Which question stem is often oriented to bringing out feelings and/or client process? What How Why Could
how
Your client says, “I agree with you, but would not do what you suggested.” This shows a discrepancy between:
two verbal statements.
what one says and what one does.
you and the client.
nonverbal behaviors.
you and the client
Even the most advanced professional doesn’t always know what is happening. What can you do when you don’t know what to do? Question Attend Interrupt Challenge
attend
The most important function of summarizations is that
they feed back the essence of many things that might have been missed otherwise.
they break the routine of paraphrasing, questioning, and encouraging.
they bring together the things a client has been saying in an organized fashion.
they provide an opportunity for the interviewer to summarize his or her own ideas.
they bring together the things a client has been saying in an organized fashion.
“I can’t do it at all,” when said with congruent nonverbal gestures, is an example of ____.
a negative “I statement”
discrepant nonverbal communication
selective attention
verbal underlining
a negative “I statement”
It is important to note when clients present observable discrepancies. A client may speak pleasantly about a friend while simultaneously clenching their fist. These discrepancies are known as \_\_\_\_. movement synchrony movement complementarity movement dissynchrony none of the above
movement dissynchrony
“Why did you do that?” This question may:
Make clients feel defensive.
Bring out client reasons for what they did.
Help clients think about what they did and why.
All of the above
all of the above
Which of the following is a TRUE statement?
Closed questions can overwhelm clients.
Interviewers can totally control the session using closed questions.
Specific critical details can be expressed using closed questions.
All of the above
all of the above
"Unemployment just reached 11%. It's not my fault if I don't have a job" shows a discrepancy between \_\_\_\_. two verbal statements the client and a situation what one says and what one does statements and nonverbal behavior
the client and a situation
What are three types of nonverbal behavior?
Facial expression, body language, and acculturation issues
What is acculturation?
The degree to which an individual has adopted the norms or standard way of behaving in a given culture
What are 4 useful concepts when discussing verbal behavior?
key words, concreteness versus abstractions, “I” statements versus “other” statements, and identifying conflicts that clients show in their stories
Observational skills include:
Nonverbal behavior; verbal behavior; and conflict and discrepancies
Why are observation skills important?
Observational skills are a critical tool in determining how the client interprets the world; aware of the client in the here-and-now; clients tell about their world through verbal and nonverbal means
What is nonverbal behavior?
Eye contact patterns, body language, facial clues, and vocal qualities;
What is verbal behavior?
patterns of verbal tracking; topic changing (& who initiated it); concrete or abstract language; “I” or “other” statements; balance btw negative and positive statements as counseling progresses
What are conflict and discrepancies?
Incongruities, mixed messages, and contradictions
Counselor should identify, appropriately name, and feedback these to the client when appropriate
When do discrepancies occur?
Between nonverbal behaviors, between two statements, between what clients say and what they do, between incompatible goals, or between statements and nonverbal behavior
Could also occur btw people or btw client and a situation
