Module 3 Flashcards Preview

Coaching > Module 3 > Flashcards

Flashcards in Module 3 Deck (21):
1

Which of the following is TRUE about body language?
A comfortable conversational distance for traditional Arab-Americans is over an arm’s length.
English-speaking people generally prefer a conversation at slightly less than half an arm’s length.
Leaning forward closely toward a Latina/Latino friend will often be received as intrusive.
A comfortable conversational distance for North Americans is slightly more than arm’s length.

A comfortable conversational distance for North Americans is slightly more than arm’s length.

2

"How old are you now?"
Attending
or
Non-attending

Non-attending

3

Both interviewers and clients may find themselves giving louder volume and increased vocal emphasis to certain words and short phrases. This is known as:
verbal tracking.
vocal tone.
verbal underlining.
vocal quality.

verbal underlining

4

Which of the following is NOT true of selective attention?

Selective attention is simply interviewers noting the topics to which clients attend.
Clients tend to talk about what interviewers are willing to hear.
It is just as important for interviewers to observe how they selectively attend to specific topics.
Interviewers may have a limited list of topics that interest them

Selective attention is simply interviewers noting the topics to which clients attend.

5

Practice in meditation:
has recently become important in person-centered counseling as a key strategy.
can help samurais forget the individual skills in order to master them.
facilitates emotional growth through taming the amygdala.
is a strategy that should only be used with a very few clients.

can help samurais forget the individual skills in order to master them.

6

Which of these is NOT true of effective attending behavior?
Primarily involves eye contact, body posture, and following the client verbally
Requires both verbal and nonverbal sensitivity
Is illustrated by frequent use of the self focus
Is useful in rapport building


Is illustrated by frequent use of the self focus

7

Which of the following statements is NOT accurate?
Attending behavior is primarily concerned with noting body language.
The multicultural background of each client may modify his or her communicating style.
Good observers increase client talk.
The counselor may need to adapt his or her style to meet the needs of the client.

Attending behavior is primarily concerned with noting body language.

8

"Sounds as if you felt you had personal problems in a cohesive group. How does this tie in with your comments about being a therapist and selfishness?"

Attending
Non-attending

attending

9

When you use skillful attending skills as an interviewer, you can predict the client will ____.
think more carefully about what they are sharing
pay more attention to interviewer instructions
share a more complete story with fewer topic jumps
express more emotional release


share a more complete story with fewer topic jumps

10

Which of the following is TRUE about nonattention?

It is always inappropriate.
It can help a client stop repeating a story over and over.
It facilitates clients talking even more about their issues.
It encourages clients to talk about positive things.

It can help a client stop repeating a story over and over.

11

Attending skills:

exist in all cultures, but may be expressed differently.
remain the same from culture to culture.
are very similar, but differ occasionally in cultures.
enable an interviewer to communicate with people of other cultures at a very rapid rate.

exist in all cultures, but may be expressed differently.

12

Which of the following represents one of Shenk’s findings regarding excellence?
Practice changes your mind but not your body.
Skills are non-specific.
The brain drives the brawn.
All of the above

The brain drives the brawn.

13

Empathy is best assessed by:

your level of identification with your client.
the client’s reaction to your statement.
the grammatical quality of your statement.
the accuracy of your interpretation.

the client’s reaction to your statement.

14

Which of the following is TRUE of visuals?
We always need to strive for eye contact.
In some cultures, eye contact is always considered inappropriate.
Men have better eye contact than women.
Culturally and individually appropriate eye contact is essential.


Culturally and individually appropriate eye contact is essential.

15

"Earlier you were talking about some feelings of selfishness as a child. Could you tell me more about them?"

Attending
Non-attending

attending

16

What is attending behavior?

essential to an empathic relationship; supporting your client with individually and culturally appropriate verbal following, visuals, vocal quality, and body language

17

What is listening?

the central skill of attending behavior; core to developing a relationship and making real contact with clients

18

Attending behavior will typically NOT result in:
a. clients talking more freely and responding openly;
b. generally have fewer breaks in eye contact and a smoother vocal tone;
c. a more complete story with more topic jumps;
d. more comfortable body language

a more complete story with more topic jumps; typically FEWER jumps

19

What are the three V's + B?

Visual/eye contact; vocal qualities; verbal tracking; body language

20

What is verbal tracking?

tracking the client's story; not changing the subject and staying with the client's topic

21

What is empathy?

The ability to enter the world of the client and to communicate that you understand his or her world as the client sees and experiences it