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Flashcards in Operations Management Deck (65)
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NPI

National Provider Identification

1

Management & Supervision- Management

Management:
- the process if developing, implementing, and achieving organizational a objectives.

2

Management- Adminsitration

Administration:
- The process of managing non-human resources to achieve organizational objects.

3

Management- Leadership

Leadership:
- The process of managing human resources to achieve organizational objects.

4

Chain of authority

Chain of authority:
- There should be a clear line of authority within the clinic by which reporting to more than one supervisors.

5

Effectiveness versus efficiency

- Effectiveness: describes achieving goals and objectives in a timely fashion. "Doing the right things".
- Efficiency: describes achieving goals and objectives using the least amount of resources possible. "Doing things right".

6

Management process

- Planning
- Organizing
- Directing
- Controlling

7

Management process- Planning

Planning:
- Developing a department's or organization's goals or objectives.

8

Management process- Organizing

Organizing:
- Assembling and coordinating the necessary human, physical, and capital resources necessary to carry out the objectives of an organization.

9

Management process- Directing

Directing:
- Supervising the use of resources to achieve organizational objectives.

10

Management process- Controlling

Controlling:
- Comparing actual results with planned results, and making the necessary adjustments to achieve organizational objectives.

11

Supervision- Leadership



- The process of working with and through people to achieve organizational objectives.
- Leadership comprises two types of behavior:
1. Task behavior
2. Relationship behavior

12

Supervision- Leadership: "Task behavior"

Task behavior:
- The extent to which the leader tells the employee what, how, when, where, and who is to perform the specific task.

13

Supervision- Leadership: "Relationship behavior"

Relationship behavior:
- The extent to which the leader engages in listening, communicating, facilitating, and supportive behaviors.

14

Supervision- Ability is a function of

1. Knowledge: The employee understands the task to be performed.
2. Experience: The employee has experience carrying out the task or related tasks.
3. Performance: The employee has demonstrated skill in successfully completing the same or similar tasks.

15

Supervision- Willingness is a function of

1. Confidence: Employees feel they can perform tasks.
2. Commitment: Employees feel they will perform tasks.
3. Motivation: Employees feel they want to perform tasks.

16

Supervision- Readiness levels (R1 to R4)

- R1: Unable and unwilling
- R2: Unable but willing
- R3: Able but unwilling
- R4: Able and willing

17

Leadership style-

- Telling
- Selling
- Participating
- Delegating

18

Leadership style- Telling

- Supervisor makes decisions providing specific instructions and closely supervises performance. High task and low relationship behavior. Most appropriate for employees having low ability and willingness (R1).

19

Leadership style- Selling



Supervisor makes and explains decisions and provides opportunity for clarification. High task and relationship behavior. Most appropriate for employees with ability and willingness (R2).

20

Leadership style- Participating

Supervisors shares ideas and facilitates decision making. Low task and high relationship behavior. Most appropriate for employees with a fair amount of ability and low willingness.

21

Leadership style- Delegating

Supervisor turns over responsibility for making and implementing decisions. Low task and relationship behavior. Most appropriate for employees with high ability and willingness.

22

Teamwork

Consist of two or more people working together to achieve a goal.

23

Team player

One who subordinates personal aspirations and works in a coordinated effort with other members of a group, or team, in striving for a common goal.

24

Brainstorming

Brainstorming:
- A non judgmental for of idea generation, sifting, and selection.

25

Values that support trust within a team

- Avoid looking good at another expense.
- Demonstrate respect for facts, data, and objective analysis.

26

Hiring process

- Recruiting
- Interviewing
- Checking references
- Candidate selection
- Employment offer
- Post offer negotiation
- Acceptance/rejection

27

Hiring process- Recruiting

Recruiting:
- When a position becomes available, potential internal and external candidates are notified through company postings and advertisements.

28

Hiring process- Interviewing

Interviewing:
- Meeting with selected candidates to exchange employment information.
- Gather pertinent information about the applicant by facilitating the candidate's willingness to talk.

29

Hiring process- Checking references

Checking references:
- Calling references to verify employment and other job information as appropriate.