Project Quality Management Flashcards
What is grade?
Grade as a design intent is a category assigned to deliverables having the same functional use but different technical characteristics
What is Quality?
Quality as a delivered performance or result is the degree to which a set of inherent characteristics fulfill requirements
What is Plan Quality Management?
The process of identifying quality requirements/standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements/standards.
Perform Quality Assurance
The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used
Control Quality
The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes
Precision
A measure of exactness
Accuracy
An assessment of correctness
Customer satisfaction
Understanding, evaluating, defining, and managing requirements so that customer expectations are met
Prevention over inspection
Quality should be planned designed and built into the project management or the project deliverables
Continuous improvement
The PDCA (plan-do-check-act) cycle is the basis for quality improvement
Management responsibility
Success requires the participation of all members of the project team however management retains within its responsibility for quality related responsibility to provide suitable resources at adequate capacity
Cost of quality (COQ)
Includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements. Failure cost can be internal or extern all and they are also called the cost of poor quality.
Quality assurance falls under the conformance work category.
Plan Quality Management Inputs
Project management plan Stakeholder register Risk register Requirements documentation Enterprise environmental factors Organizational process assets
Plan Quality Management Tools/Techniques
Cost-benefit analysis Cost of quality Seven basic quality tools Benchmarking Design of experiments Statistical sampling Additional quality planning tools Meetings
Plan Quality Management Outputs
Quality management plan Process improvement plan Quality metrics Quality checklists Project document updates
Perform Quality Assurance Inputs
Quality management plan Process improvement plan Quality metrics Quality control measurements Project documents
Perform Quality Assurance Tools/Techniques
Quality management and control tools
Quality audits
Process analysis
Perform Quality Assurance Outputs
Change requests
Project management plan updates
Project document updates
Organizational process assets updates
Control Quality Inputs
Project management plan Quality metrics Quality checklists Work performance data Approve change request Deliverables Project documents Organizational process assets
Control Quality Tools/Techniques
Seven basic quality tools
Statistical sampling
Inspection
Approved change request review
Control Quality Outputs
Quality control measurements Validated changes Verified deliverables Work performance information Change requests Project management plan updates Project document updates Organizational process assets updates
Cost of conformance
Includes prevention costs in appraisal costs. This is money spent during the project to avoid failures.
Cost of nonconformance
This includes internal failure costs and external failure costs. This is money spent during and after the project because of failures.
Seven Basic Quality Tools
Cause-and-effect diagrams - aka fish bone diagrams. Helps to trace back to the root cause.
Flowcharts - aka process maps. Display the sequence of steps and branching possibilities that exist for a process that transforms one more inputs into outputs
Check sheets - aka tally sheets. Used to organize fax to facilitate collection of useful data about a potential quality problem. Especially useful for gathering attributes data during inspections to identify defects.
Pareto diagrams. | Charts that are used to identify the vital sources that are responsible for causing most of the problems effects.
Histograms. Used to describe the central tendency dispersion and shape of a statistical distribution
Control charts. Used to determine whether or not a process a stable or has predictable performance.
Scatter diagrams aka correlation charts. Used to explain the change in the dependent variable in relationship to a change observed in the corresponding independent variable.
