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Flashcards in Public Relations for Public Works Deck (14)
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1

What are the three main areas in the Public Works profession that require vast skills in public relations?

The Governing Body
Employees
The General Public

2

Image is very important to the Public Works Department. All employees should be?

uniformed and identifiable to the public
Neat Looking
Clean Looking
Respectful
Courteous

3

All Public Works vehicles should be?

properly identified and maintained
Neat
Clean
Interior and exterior
same labeling
same color paint

4

What are the eight commandments of good public relations?

Telephone techniques
Effective correspondence
Employee regard
Visitor reception
Newspaper cooperation
Civic cooperation
Publicity
Dynamics

5

What are the five ingredients to success in public speaking?

Poise and confidence
Sense of audience and occasion
Selection of materials
Sense and purpose of your talk
Delivery

6

True or False
In public speaking you should always have a sense of the audience and the occasion you are speaking about

True

7

What are some of the factors that help assess an audience?

Perceived attitude toward the subject
Attitude toward the speaker
Occupation
Economic status
Educational status
Cultural status
Sex
Age

8

If you use humor?

Don't offend, and tie it to current events or immediate interests

9

What are some key strategies to help with your delivery?

Be honest
Know both sides of the argument
Make your audience know YOU are the expert
Raise questions yourself
Prove it with facts
Create your own survey
Cite authorities
Invite questions from the audience

10

How to control nervousness before you speak

Choose a topic you know, like, and feel comfortable with
Prepare yourself thoroughly
Do not read or memorize your speech
Regard your task as a communication, not a performance

11

Name some types of public speaking

Speaking to inform
Speaking to persuade
Special types of Speeches
- Introduction
- Presentation
- Acceptance
- Tribute
- Inspiration
Speaking in Groups

12

Name some Non Verbal Communications

Personal appearance
Eye contact
Facial expression
Posture
Movement
Using notes
Gestures
Beginning and ending

13

Name four methods of speaking

Impromptu
Manuscript
Memo
Extemporaneous

14

You should control your voice with?

Volume
Clarity
Expressiveness
Pauses
Rate/ Speed