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Flashcards in Operations Resource Management Deck (13)
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1

Ethics

It is essential that your behavior is such that you conduct yourself in a manner that will hold the respect and confidence of the people you work with and the public you serve

2

Ethics 2

your most valuable asset is your reputation

3

As a supervisor your communication must always

be direct and portray confidence

4

Five levels of accountability

Accountable to self, your employees, your superiors, the organization, the public

5

Functions of Management

Planning, Organizing, Staffing, Directing, Coordinating, Reporting, Budgeting, Evaluations

6

Measuring efficiency asks what question

What did we get for all that money?

7

Managers vs Engineers

Are local govts. saving by hiring engineers to serve in two capacities
Is an engineer needed for management of maintenance activities

8

What is the best tailpipe retrofit technology?

Best available retrofit Technology (BART)

9

What is the Manual on Uniform Traffic Control Devices

The recognized standard for traffic control devices on all public roads open to public travel

10

A stop sign must be

30" x 30"

11

Effectiveness Measurement

Did I get what I wanted?

12

Cost Accounting

Accounting for funds expended by each activity

13

Performance Measurement

Should reflect the quality as well as the quantity of output