Salon/spa Experience And Ownership

Question 1

Ambiance def

Answer 1

Refers to the atmosphere of one’s surroundings; the feeling of a place; its aura

Question 2

Natural ingredients def

Answer 2

Ingredients that will not harm the skin or environment

Question 3

Cosmetic medical services

Answer 3

Neuromodulators
Chemical peels
Micro needling
RF treatments
Non-ablative + ablative laser procedures

Question 4

Wellness therapies

Answer 4

Touch therapies
Nutrition
Exercise
Stress reduction

Question 5

Salon/spa ambience components

Answer 5

Salon/spa exterior
Decor
Lighting
Music and sounds
Air temp and ventilation
Touchables
Comforts

Question 6

Personalized approach def

Answer 6

Treating your client like an important, valued individual

Question 7

Personal behaviors that help develop personalized approach

Answer 7

Immaculate appearance, punctual for each client, friendly and polite, courteous, and respectful

Question 8

Interpersonal behaviors that help develop personalized approach

Answer 8

Good communicator, patient and diplomatic, flexible to accommodate client needs, willingness to listen, and shows interest

Question 9

Personalized approach in action

Answer 9

Pay mindful attention
Be proactive
Assist with client care
Ensure client comfort

Question 10

Synergy def

Answer 10

The action of two or more people working together cooperatively to achieve a total effect that is greater than what could have been achieved individually; creates a harmonious and predictable environment

Question 11

Staff synergy components with definitions

Answer 11

Cooperation - brings positivity
Consistency - agreement on how things are done so things can happen in a uniform way
Shared accountability - staff operates as part of a unit with a clear identity

Question 12

Staff synergy in action

Answer 12

Clear shared vision - everyone is pulling in same direction; shared leadership, responsibility

Clear procedures - procedures written down, explained, and monitored; room for innovation and individual expression

Open and clear communication - sharing information is encouraged; variety of decision-making approaches used

Positive/cooperative atmosphere - team members have each others backs

Proactive + responsive - staff takes individual initiative to stay on top of things; responsive and attentive to guests, team members, and entire salon/spa

Learning culture - mistakes are seen as learning experiences; educational events are seen as opportunities for growth and development

Question 13

Self-appraisal def

Answer 13

An esthe planning to open a salon/spa should assess their own skills and hire employees who have strengths in areas they feel less confident

Question 14

Skills essential to success

Answer 14

Recognize skin trends/technical expertise
Communicate confidently
Open-minded
Demonstrates self-control
Manages finances/retail inventory
Develops knowledge of legislation and regulations
Establish, review, and adjust treatments and pricing
Promote skills/methods to generate business
Organized business plan

Question 15

Financial statement components

Answer 15

Balance sheet
Income statement
Cash flow statement
Ownership/shareholder equity statement
Personal financial statement

Question 16

Personal financial statement components

Answer 16

List of assets - all property you own
List of liabilities - all money you owe
Net worth - subtract liabilities from assets

Question 17

Types of salon/spa ownership

Answer 17

Sole proprietorship - owned by one person; single owner receives all profits and controls all financial aspects

Partnership - owned by 2 or more persons; all costs are shared by partners as agreed

LLC (limited liability company) - owned by one or more persons; blend of a partnership and corporation

Corporation - owned by its shareholders; shareholders elect representatives known as “board of directors”

Franchise - operating agreement policies are decided by parent corporation

Question 18

To begin process of salon/spa, you need to plan/research

Answer 18

Location - most important factor

Market need - how many salon/spas and technicians in the area

Cost of necessary improvements - plumbing, lighting requirements, heating, and air conditioning

Compliance - compliance with all local, state/province, and federal rules, laws, and regulations

Question 19

Accountant def

Answer 19

Financial advisor who informs about types of business ownership, evaluates a rental agreement, sets up a basic bookkeeping system, records and prepares tax payments, and represents you if audited by your tax agency

Question 20

Insurance agent def

Answer 20

Provides advice on insurance needed to open and operate a business. Worker’s compensation is required to protect the consumer and the employee

Question 21

Spa consultant def

Answer 21

Advisor for the planning, operations, and designs of a salon/spa

Question 22

Distributor sales consultant def

Answer 22

Links the manufacturers of products and equipment with the salon; carries all products and equipment

Question 23

General sq footage of a room per esthe

Answer 23

120-150 sq ft

Question 24

What are the required areas for salon/spa

Answer 24

Reception
Dispensary
Restroom
Service area/treatment rooms

Question 25

Environmental guidelines ensures you can

Answer 25

Develop and implement protocols that are compliant with local and gov requirements Reduce your business’ carbon footprint Implement cost-efficient methods of working and using resources

Question 26

Waste disposal def

Answer 26

Proper waste disposal is a legal requirement and avoids unnecessary pollution

Question 27

Noise and lighting environmental guidelines desc

Answer 27

Noise levels and lighting can also be considered unnecessary pollution

Question 28

Two types of rental agreements

Answer 28

Fixed Variable

Question 29

Fixed rental agreement def

Answer 29

Set dollar amount paid each month to lessor; allows you to predict monthly expenses

Question 30

Variable rental agreement def

Answer 30

Set dollar amount plus a percentage of the total monthly income; have accountant predict results before signing lease

Question 31

Malpractice insurance def

Answer 31

Protects owner from financial loss due to employee negligence in treatments

Question 32

Property/premise insurance def

Answer 32

Protects salon/spa equipment and location in case of theft, fire, natural disasters, burglary, or accidents

Question 33

Product liability insurance def

Answer 33

Protects against financial loss due to injury or damage resulting from a product

Question 34

Unemployment insurance def

Answer 34

Offers compensation to laid-off; paid to central fund; required by federal law

Question 35

Workers compensation insurance def

Answer 35

Covers medical expenses and income if employee is injured at work; government required insurance

Question 36

Taxes where the owner pays the gov

Answer 36

Taxes withheld from employees income Sales taxes collected on products and services Income tax on business profits

Question 37

Independent contractor system def

Answer 37

An esthe is considered self-employed and reports income and pays “self-employed tax” directly to the government each quarter

Question 38

When managing expenses and income, income needs to be _______ than operating expenses

Answer 38

Greater than

Question 39

Income def

Answer 39

All payments received from clients for services and home-care products purchased

Question 40

Expenditure def

Answer 40

Operating costs