TOS A - Organizational Theory and Development (LEVY) Flashcards

1
Q

This is a set of propositions that explains or predicts how groups and individuals behave in varying organizational structures and circumstances.

A

Organizational Theory

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2
Q

What is the first type of Organizational theory?

A

Classical Organizational Theory

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3
Q

4 Basic Tenets of Classical Organizational theory

A
  1. Organizations exist for economic reasons and to accomplish productivity goals.
  2. Scientific analysis will identify the one best way to organize for production.
  3. Specialization and the division of labor maximize production.
  4. Both people and organizations act in accordance with rational economic principles.
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4
Q

An approach whereby each job in a bureaucratic organization is a specialized position with its own set of responsibilities and duties.

A

Division of labor

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5
Q

An approach whereby supervisors assign particular tasks to separate employees and hold them responsible for completing these tasks.

A

Delegation of Authority

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6
Q

Managers who, instead of delegating individual tasks to employees, try to take charge of all tasks.

A

Micro-managers

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7
Q

The number of subordinates who report to a given supervisor.

A

Span of control

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8
Q

This theory value the relationship between supervisor and subordinate has been especially important

A

Humanistic Theory

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9
Q

It was thought, employees would be passive and unresponsive to the organization’s needs.

A

Theory X

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10
Q

It emphasizes management’s responsibility for nurturing those qualities and providing employees with opportunities to develop their inherently positive characteristics in the workplace

A

Theory Y

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11
Q

This organizations develop and change over time as a result of both internal and external forces.

A

Open-system theory

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12
Q

It emphasizes management’s responsibility for nurturing those qualities and providing employees with opportunities to develop their inherently positive characteristics in the workplace (McGregor,

A

Negative Entropy

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13
Q

This provides information about where and how the organization is getting off-course.

A

Negative feedback loop

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14
Q

The notion that as system can reach the same end state in different ways.

A

Equifinality

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15
Q

A planned, organization-wide effort to increase organizational effectiveness through behavioral science knowledge and technology.

A

Organizational Development (OD)

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16
Q

The individual who initiates the change process in an organization; also called the interventionist.

A

Change agent (Interventionist)

17
Q

The recipient of an organizational change effort in an organization.

18
Q

The program or initiative that is suggested or implemented by the change agent in an organizational change effort.

A

Intervention

19
Q

He is the pioneer of I/O psychology because of his interest in organizational change.

A

Lewins’s Change Model

20
Q

The process whereby employees exert effort to interpret and understand work related events.

A

Sensemaking

21
Q

The results of this action, in turn, provide information that can be used to guide further action—and the cyclical process continues.

A

Action Research Model

22
Q

Organizational development Interventions

A

(1) fit the needs of the organization,
(2) are based on causal knowledge of intended outcomes, and
(3) transfer change management competence to organization members

23
Q

A technique used by organizations to develop teams or to enhance the effectiveness of existing teams.

A

Team building

24
Q

An initiative that focuses on employee involvement in the control of quality in organizations; also called continuous improvement or quality management.

A

Total Quality Management (TQM)/ continuous improvement or quality management

24
25
An OD intervention that involves paying employees a bonus based on improvements in productivity.
Gainsharing
26
OD interventions that focus on the technology and structure of organizations have increased in popularity as organizations
Technostructural Interventions
27
The fundamental rethinking and redesign of business processes to improve critical performance as measured by cost, quality, service, and speed; also called business process redesign.
Reengineering,
28
The science of collecting, storing, processing, and transmitting information.
Information Technology (IT)
29
The scientific study of the strengths and virtues of individuals and institutions.
Positive Psychology
30
The art and practice of using questions to help an organization enhance its positive potential.
Appreciative Inquiry (AI)
31
A term that refers to any intervention primarily directed toward creating a new vision for an organization and changing its beliefs, purpose, and mission.
Organizational Transformation
32
The alteration of a pattern of beliefs, values, norms, and expectations shared by organizational members.
Culture change
32
A method in which organizations enhance their operations through attempts to develop, disseminate, and use knowledge.
Knowledge management
33