TOS D: Group Processes and Work Teams - Levy Flashcards
An interdependent collection of individuals who share responsibility for specific out comes for their organization.
Work group
This are shared expectations about appropriate ways of responding in a group.
Norms
It is define what most people tend to do, feel or think in a particular situation: prescriptive norms suggest what people should do, feel, or think in a particular situation.
Descriptive norms
It is used to describe how people perceive the various situational forces acting on them.
Role concept
The process by which a group or organization establishes distinct roles for various members of the group or organization.
Role differentiation.
The strength of members’ motivation to maintain membership in a group and of the links or bonds that have developed among the members.
Cohesion
group members spend time getting to know each other.
Forming
The group members have moved beyond polite conversation and actually begin disagreeing with one another, questioning one another’s ideas and beliefs, and openly revealing who they are.
Storming
the group members become more cohesive and establish unity among themselves.
Norming
During this stage everyone are focused on productivity.
Performing
This stage can be planned for, as when a work group charged with a particular project dissolves because the project is finished or when a student group breaks up.
Adjourning
The reduction in individual effort that occurs when people work in groups instead of alone.
Social loafing
A situation that occurs when employees do less than their share of the work but still share equally in the rewards.
Free riding
An outcome that occurs when group members become concerned that their coworkers are holding back, at which point they reduce their own efforts to the level they believe is being exhibited by their coworkers.
Sucker effect
A technique in which all members of a group generate potential solutions without fear of having their suggestions criticized by other members.
Brainstorming
A nonmotivational element of a group situation that detracts from the group’s performance.
Process loss
A mode of thinking that individuals engage in when the desire to agree becomes so dominant in a cohesive group that it tends to override the realistic appraisal of alternative courses of action.
Groupthink
A member of a cohesive group whose job it is to protect the group from outside information that is inconsistent with the group’s views.
Mindguard
Front-line employees producing tangible output. Often self-managed, self-led, self-directed
Production teams
Corporate executive teams; regional steering committees.
Coordinate other work units under their direction.
Responsibilities include planning, budgeting, staffing.
Management teams
Attend to the needs of customers.
Serve many customers at one time.
Service teams
Created for the duration of a project
Cross-functional
Disband at completion of project
Project teams
Solve problems and recommend solutions
Very popular in organizations
Temporary
Advisory teams
Work teams that are composed of
members from diverse departments of the organization, each with its own function; also called project teams.
cross-functional teams,
