1.5 Given a scenario, perform issue management activities. Flashcards
(13 cards)
A junior project manager (PM) is attempting to measure the effect an untimely issue will have on a project’s schedule. What is the junior PM measuring?
Impact
A project manager wants to know why an issue keeps occurring. What method should the project manager employ to make an accurate determination?
Root cause analysis
An instructor measures the time-sensitivity of an issue to assess how soon they need to address the issue. What is the instructor measuring?
Urgency
Process involving an additional member of management or technical expert to help resolve an issue
Issue escalation
A measure of quantity
Impact
A Scrum master maintains a list of open issues made available to all stakeholders. What is the benefit of issue tracking?
Decision makers compare the relative priority of all issues, making the best use of limited resources.
Measures the extensiveness of an issue’s effect
Severity
Events that will activate a need to notify increasingly higher levels of authority
Points of escalation
A supervisor determines whom to notify at certain intervals in case an issue grows in complexity. What is the supervisor determining?
Escalation path
Measures how many people or items are affected by an issue
Scope of impact
A project manager leverages common principles to help guide the team when issues arise. Which principle involves including a manager in an ongoing issue?
Issue escalation
A project manager creates a list of open issues and makes it available to all stakeholders. What is this process called?
Issue tracking
- helps user understand and solve the real problems in a project
- creates more robust resolution strategies
- allows the user to analyze better and prioritize issues
root cause analysis
