2.4 Given a scenario, perform activities during the project execution phase

Question 1

The project manager (PM) needs to discuss the scope, time, and cost performance with people involved in the project to identify opportunities for meeting project milestones. The PM foresees risk to the project underperforming in one or more of these areas. Whom will the PM meet for this discussion?

Answer 1

Internal stakeholders

Question 2

A project manager (PM) is the mediator for a heated conflict within the team. What is the benefit of using the collaboration conflict resolution strategy?

A. It is appropriate when time does not exist in the project to hear all aspects of concerns from the involved parties.

B. It is appropriate when the conflict’s outcome is critical and both parties invest in the outcome.

C. It is appropriate when the issue is not hurting the team or resolving the issue will not help the team.

D. It is appropriate when the PM wants to redirect attention away from the conflict and needs the conflict to de-escalate quickly.

Answer 2

B. It is appropriate when the conflict’s outcome is critical and both parties invest in the outcome.

Question 3

When evaluating the differences between conflict resolution strategies, what strategy is also called the “dominating style” and is appropriate to use when time does not exist in the project to hear all aspects of concerns from the involved parties?

Answer 3

Forcing

Question 4

The project manager leads a project that includes a change control board. Who will lead the change control meetings?

Answer 4

The change control board

Question 5

The PM will solicit __________ from both stakeholder groups and adopt a more positive tone in the external stakeholder meeting when requesting feedback.

Answer 5

feedback

Question 6

In a focus group, the PM might use the ______ style as a last resort to move the conversation forward since it does not impact project time, cost, scope, or budget. Best practice strategy for emergencies

Answer 6

forcing

Question 7

Over the weekend, a key feature of the project team’s newly-built system stopped working. As a result, the project manager (PM) must communicate an action plan to stakeholders early Monday morning since many customers called to complain about the problem. What conflict management style will the PM use to quickly craft a plan to communicate to the stakeholders?

Answer 7

Forcing

Question 8

The project manager (PM) holds a meeting with the project team before the execution and closing phases to review the project deliverables, lessons learned, and next steps. What is this type of meeting called?

Answer 8

Phase gate review

Question 9

The project manager (PM) needs to validate project deliverables at the end of the execution phase of the project through formal meetings and communications. What strategy can the PM use to accomplish this?

Answer 9

Phase gate review

Question 10

The PM uses ___________ to manage the inevitable project scope, risk, and timeline changes.

Answer 10

change control

Question 11

Which strategy will the project manager (PM) use to ensure user adoption and reinforce adoption over time?

Answer 11

Organizational change management

Question 12

The team status meeting is the team’s regular recurring meeting. It is also called a

Answer 12

team touch point meeting

Question 13

Team members are arguing and disrupting the workflow on a project. The manager searches for a conflict resolution strategy that could restore peace for the team. What strategy attempts to redirect the team’s attention away from the conflict and de-escalates a conflict quickly?

Answer 13

Smoothing

Question 14

The project team is experiencing regular conflicts during team meetings as personality and priority differences create disagreements on how the project manager should organize the work. Which conflict management style can the project manager (PM) use to keep meetings moving forward, preventing the team from getting mired in disagreement?

Answer 14

• Compromise
• Collaboration
• Avoiding

Question 15

Which conflict resolution strategy attempts to redirect the attention away from the conflict and can de-escalate the conflict quickly?

Answer 15

Smoothing