9.3 - Group Behaviour In Organisations (Conflict At Work)

Question 1

What is Intra Induvidual conflict?

Answer 1

Internal conflict which a person struggles to make a decision due to conflicting thoughts and values

Question 2

What is Inter Induvidual conflict?

Answer 2

Conflict between 2 or more individuals within a group

Question 3

What is Intra Group conflict?

Answer 3

When multiple people within the same group are in conflict

Question 4

What is Inter Group conflict?

Answer 4

Conflict between 2 groups within the same organisation

Question 5

What is Absenteeism

Answer 5

Regular non-attendance at work without good reason

Question 6

What are the 2 main categories that conflict can be divided into?

Answer 6

1. Organizational factors
2. Interpersonal factors

Question 7

What are organisational factors ?

Answer 7

Conflict over
- Status
- Salary
- How to achieve a goal

Question 8

What are interpersonal factors?

Answer 8

• Personality clash Etc.

Question 9

Thomas & Kilmann (1974) five modes to manage conflict are….

Answer 9

1. Competition
2. Accommodation
3. Compromise
4. Collaboration
5. Avoidance

Question 10

What is the TKI and what is it for? [2]

Answer 10

• Thomas-Kilmann Conflict Mode Instrument (30 statements)
• Tests to assess which of the 5 modes a personal resorts to (to find conflicts style)

Question 11

What are Zapf’s (cited in Einarsen) 5 types of bullying behavior?

Answer 11

1. Work related bullying (eg. Giving more work)
2. Physical violence or threats or psychical violence
3. Attack on private life (eg. Gossip etc)
4. Verbal threats (eg. Criticism & humiliation)
5. Social isolation

Question 12

What are Einarsen (1999) 4 phases of bullying?

Answer 12

1. Aggressive behavior
2. Bullying
3. Stigmatization
4. Severe trauma

Question 13

Causes of bullying can be divided into 2 main categories which are ….

Answer 13

1. Induvidual or personal factors
2. Psycho-social or situational

Question 14

In the study done by Einarsen (1999) a surprising discovery found that many people felt that the personality of the _________ was a significant factor to the bullying

Answer 14

Victim

Question 15

In the study done by Einarsen (1999) 4 situational factors that may promote bullying were

Answer 15

1. Defincines in work design
2. Deficiencies in leadership behavior
3. Socially exposes position of the victim
4. Low morale in the department

Question 16

What is scapegoating?

Answer 16

Blaming a person (often inaccurately) for mistakes or wrong doings