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Flashcards in Admin 201 - Study Questions (Set 3) Deck (75):
1

WHAT DOES THE DASHBOARD SNAPSHOT ON THE HOME PAGE DISPLAY?

A. ONLY THE DASHBOARD DETERMINED BY THE SYSTEM ADMINISTRATOR

B. YOU CANNOT DISPLAY A DASHBOARD ON THE HOME PAGE

C. THE FIRST TWO ROWS OF ANY OF YOUR AVAILABLE DASHBOARDS

D. THE FIRST ROW OF ANY AVAILABLE DASHBOARDS

E. THE COMPLETE DASHBOARD SET BY THE USER HIMSELF

D. THE FIRST ROW OF ANY AVAILABLE DASHBOARDS

2

WHICH OF THE FOLLOWING CANNOT BE USED TO CUSTOMIZE YOUR HOME PAGE

A. COMPANY LOGO (IMAGE)

B. DASHBOARD SNAPSHOT

C. CUSTOM LINKS

D. CUSTOM FORMULA FIELD

D. CUSTOM FORMULA FIELD
 

3

THOUGH MULTIPLE CAMPAIGNS CAN BE INFLUENTIAL, YOU CAN ONLY DESIGNATE ONE CAMPAIGN AS THE PRIMARY CAMPAIGN SOURCE ON THE OPPORTUNITY?

A. TRUE
B. FALSE

A. TRUE
 

4

CUSTOMER PORTAL USERS CAN VIEW THE TAGS SECTION OF A PAGE, IF IT IS INCLUDED IN A PAGE LAYOUT.

A. TRUE
B. FALSE

B. FALSE
 

5

IF CUSTOM FISCAL YEARS ARE ENABLED THEN YOU CANNOT USE STANDARD FORECASTING?

A. TRUE
B. FALSE

A. TRUE
 

6

IT IS POSSIBLE FOR AN ACCOUNT TO BE PART OF MULTIPLE TERRITORIES?

A. YES
B. NO

A. YES
 

7

CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER ADDS AN ACTIVITY OR SENDS AN EMAIL FROM THE CASE RECORD?

A. TRUE
B. FALSE

B. FALSE
 

8

Salesforce Processes Acronym VAsAuWE stands for?

Validation rules
Assignment rules
Auto-response rules
Workflow rules (with immediate actions)
Escalation rules

9

IS IT POSSIBLE TO HAVE SIDEBAR SEARCH ENABLED WITH GLOBAL SEARCH?

A. YES
B. NO

B. NO
 

10

IS IT POSSIBLE TO REPORT ON THE CONVERTED LEADS?

A. YES
B. NO

A. YES
 

11

E OPPORTUNITIES FIELDS OF THE CAMPAIGN STATISTICS SECTION ON A CAMPAIGN DETAIL PAGE WILL ONLY BE POPULATED FOR THE CAMPAIGN DESIGNATED AS THE PRIMARY CAMPAIGN SOURCE?

A. TRUE
B. FALSE

A. TRUE
 

12

CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER ADDS A RELATED COMMENT TO THE CASE?

A. TRUE
B. FALSE

B. FALSE
 

13

FOR CUSTOM OBJECT RECORDS TO APPEAR IN SEARCH RESULTS, AN ASSOCIATED TAB NEEDS TO EXIST, BUT DOES NOT HAVE TO BE VISIBLE TO USERS.

A. TRUE
B. FALSE

A. TRUE
 

14

WILL TWO DIFFERENT USERS GET THE SAME SEARCH RESULTS ON SEARCHING FOR A COMMON KEYWORD?

A. YES
B. NO

B. NO
 

15

ARE TAGS SEARCHABLE FROM STANDARD SEARCH COMPONENT?

A. YES
B. NO

A. YES
 

16

WHICH OF THE FOLLOWING STATEMENTS IS TRUE?

A. TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED; EMAIL ALERTS CANNOT TRACK SPECIFIC ACTIONS

B. EMAIL ALERTS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED, TASKS CANNOT TRACK SPECIFIC ACTIONS

C. EMAIL ALERTS AND TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED

D. EMAIL ALERTS AND TASKS CANNOT TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED

A. TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED; EMAIL ALERTS CANNOT TRACK SPECIFIC ACTIONS
 

17

RECENT ITEMS USE THE?

A. EDIT PAGELAYOUT
B. DETAIL PAGELAYOUT
C. SIDEBAR
D. RELATED LIST

C. SIDEBAR
 

18

_________ ARE WORDS OR SHORT PHRASES THAT USERS CAN ASSOCIATE WITH MOST SALESFORCE.COM RECORDS TO DESCRIBE AND ORGANIZE THEIR DATA IN A PERSONALIZED WAY?

A. CATEGORIES
B. TAGS
C. GROUPS
D. LIBRARIES

B. TAGS
 

19

WHAT HAPPENS WHEN A USER CLICKS ON THE CREATE NEW APPS OPTION PRESENT IN THE LIST OF APPS SECTION?

A. USER IS TAKEN TO A CREATE NEW APP PAGE IN SALESFORCE.COM

B. USER IS TAKEN TO APP EXCHANGE

C. USER IS TAKEN TO DEVELOPER.FORCE.COM PAGE

D. NONE OF THE ABOVE

C. USER IS TAKEN TO DEVELOPER.FORCE.COM PAGE
 

20

__________ ARE A COLLECTION OF FORCE.COM COMPONENTS AND APPLICATIONS THAT ARE MADE AVAILABLE TO OTHER ORGANIZATIONS THROUGH THE APPEXCHANGE.

A. APPLICATION
B. OBJECT
C. WORKFLOW RULES
D. PACKAGES
E. VISUAL FORCE PAGE

D. PACKAGES
 

21

YOU CAN SET A TAB AS A LANDING TAB WHILE CREATING THE TAB FOR THE OBJECT?

A. TRUE
B. FALSE

B. FALSE
 

22

WHICH IS THE NEW TYPE OF DASHBOARD CHART TO MAKE ENTRY IN SPRING'11 RELEASE?

A. WATERFALL CHART
B. ORGANIZATION CHART
C. SCATTER
D. GAUGE
E. METRIC

C. SCATTER
 

23

WHICH OF THE FOLLOWING IS USED FOR AUTOMATICALLY OPENING RECORDS BY AN ADMINISTRATOR WHEN THEY MEET A DATA TRIGGER POINT?

A. MANUAL SHARING
B. CRITERIA BASED SHARING RULES
C. OWD
D. NONE OF THE ABOVE

B. CRITERIA BASED SHARING RULES

24

IN THE SPRING'11 SALESFORCE.COM RELEASE, DYNAMIC DASHBOARDS HAVE BEEN ADDITIONALLY INCLUDED FOR WHICH EDITION:

A. DEVELOPER EDITION
B. PROFESSIONAL EDITION
C. ENTERPRISE EDITION
D. UNLIMITED EDITION

C. ENTERPRISE EDITION
 

25

WHAT DOES THE SFDC ACRONYM PCGPEUD Stand for?

Personal
Contact Manager
Group
Professional
Enterprise
Unlimited
Developer

26

WHICH OF THE FOLLOWING EVENTS ARE ALLOWED WHILE WRITING A TRIGGER ON FEEDS ITEM AND FEED COMMENT OBJECT?

A. INSERT, UPDATE
B. INSERT, DELETE
C. INSERT, UNDELETE
D. UPDATE, UNDELETE
E. INSERT, UPDATE, DELETE

B. INSERT, DELETE
 

27

YOU CAN SHARE THE DASHBOARD COMPONENTS SNAPSHOT WITH EVERYONE IN THE COMPANY WITH CHATTER?

A. NO, WE CANNOT SHARE WITH THE COMPANY

B. NO, WE CANNOT SHARE WITH PEOPLE WHO DO NOT HAVE ACCESS TO THE DASHBAORD

C. YES WE CAN SHARE, BUT ONLY PEOPLE HAVING ACCESS TO DASHBOARD WILL BE ABLE TO SEE THE DATA

D. YES AND EVERYONE WILL BE ABLE TO SEE IT REGARDLESS OF ACCESS TO DASHBOARD

D. YES AND EVERYONE WILL BE ABLE TO SEE IT REGARDLESS OF ACCESS TO DASHBOARD

28

INLINE EDITING IS AVAILABLE IN VISUAL FORCE PAGES?

A. TRUE
B. FALSE

A. TRUE
 

29

WITH SPRING'11 RELEASE NOW YOU CAN HAVE PHOTOS IN DASHBOARD COMPONENTS?

A. NO
B. YES BUT ONLY IN TABLES
C. YES IN EVERY TYPE OF CHART

B. YES BUT ONLY IN TABLES
 

30

WHICH OF THE FOLLOWING ARE NEW FEATURES ON CHATTER TAB?

A. LIKE
B. @MENTION
C. LIVE UPDATES
D. ALL OF THE ABOVE

D. ALL OF THE ABOVE
 

31

WHICH OF THE FOLLOWING IS THE NEW WORKFLOW FEATURE OF SPRING'11 RELEASE?

A. WORKFLOW RULES
B. FLOWS
C. FIELD UPDATE
D. OUTBOUND MESSAGES

B. FLOWS
 

32

FIELD SETS WORKS ON BOTH STANDARD AS WELL AS CUSTOM OBJECTS?

A. TRUE
B. FALSE

A. TRUE
 

33

WHICH OF THE FOLLOWING SETTINGS DIRECTLY AFFECTS DATE FIELDS TO DISPLAY AS MM/DD/YYYY?

A. LOCALE
B. TIME ZONE
C. LANGUAGE
D. DEFAULT CURRENCY

A. LOCALE
 

34

WHERE DO YOU GO TO CREATE A LIST VIEW SO THAT YOU CAN SEE IT ON THE CONSOLE, UNDER THE ACCOUNTS OBJECT?

A. CREATE A LIST VIEW ON THE CONSOLE

B. CREATE A LIST VIEW ON ACCOUNTS

C. CREATE A LIST VIEW ON CONTACTS

D. CREATE A FIELD ON THE CONSOLE

B. CREATE A LIST VIEW ON ACCOUNTS
 

35

WHICH OF THE FOLLOWING STATEMENTS ARE TRUE ABOUT DATA VALIDATION?
Select all that apply.

A. VALIDATION RULES APPLY TO ALL NEW AND UPDATED RECORDS FOR AN OBJECT.

B. VALIDATION RULES CAN UPDATE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT.

C. VALIDATION RULES CAN REFERRENCE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT.

D. IF AN ERROR MESSAGE IS NOT SET, A DEFAULT MESSAGE WILL BE PROMPTED INSTEAD.

E. ALL OF THE ABOVE

F. NONE OF THE ABOVE

A. VALIDATION RULES APPLY TO ALL NEW AND UPDATED RECORDS FOR AN OBJECT.

C. VALIDATION RULES CAN REFERRENCE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT.

36

WHICH TYPE(S) OF FILE(S) IS ACCESSIBLE THROUGH CONTENT?


A. AUDIO FILES.
B. PPT AND VIDEO FILES ONLY.
C. SALESFORCE CRM CONTENT CAN INCLUDE ALL FILE TYPES.
D. FILES ATTACHED TO A CHATTER PROFILE POST.
E. VIDEO FILES.
F. MICROSOFT® POWERPOINT PRESENTATIONS.

C. SALESFORCE CRM CONTENT CAN INCLUDE ALL FILE TYPES.
 

37

WHAT IS PARALLEL APPROVAL ROUTING?

A. WHEN YOU CAN MASS ASSIGN YOUR LOCKED RECORDS TO USERS IN YOUR SAME ROLE

B. THE ABILITY TO SEND APPROVAL REQUESTS TO YOURSELF MULTIPLE TIMES, SO YOU CAN APPROVE A RECORD

C. THE ABILITY TO TAKE BACK APPROVAL REQUESTS ONCE YOU HAVE SENT THEM

D. THE ABILITY TO SEND APPROVAL REQUESTS TO MULTIPLE APPROVERS IN A SINGLE STEP

D. THE ABILITY TO SEND APPROVAL REQUESTS TO MULTIPLE APPROVERS IN A SINGLE STEP

38

CHATTER DESKTOP IS NOT AVAILABLE IN WHICH SALESFORCE EDITION?

A. FREE EDITION
B. GROUP
C. PROFESSIONAL
D. DEVELOPER
E. ENTERPRISE
F. CONTACT MANAGER

A. FREE EDITION
 

39

THE ACCOUNT OWNER, OPPORTUNITY OWNERS, AND CASE OWNERS MAY OR MAY NOT BE THE SAME USER.

A. TRUE
B. FALSE

A. TRUE
 

40

WHICH FILE TYPES CAN YOU USE WHEN EXPORTING REPORTS?
Select all that apply.

A. YOU CAN NOT EXPORT A REPORT. YOU CAN ONLY EMAIL IT.
B. COMMA DELIMITED (.CSV)
C. EXCEL (.XLS)
D. PDF

B. COMMA DELIMITED (.CSV)

C. EXCEL (.XLS)

41

A STANDARD PROFILE THAT HAS STANDARD USER PERMISSIONS AND CAN MANAGE PUBLISHED SOLUTIONS AND SOLUTION CATEGORIES

A. MARKETING PROFILE
B. CONTRACT MANAGER
C. SYSTEM ADMINISTRATOR
D. MARKETING USER
E. SOLUTION MANAGER

E. SOLUTION MANAGER
 

42

THE REPORT BUILDER IS DIFFERENT FROM THE REPORT WIZARD.

A. TRUE
B. FALSE

A. TRUE
 

43

SALESFORCE.COM ARCHIVES OLDER ACTIVITIES ACCORDING TO WHICH OF THE FOLLOWING CONDITIONS:
Select all that apply


A. CLOSED EVENTS 180 DAYS OLD

B. EVENTS WITH A DUE DATE GREATER THAN 365 DAYS OLD

C. OPEN TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD

D. CLOSED TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD

E. CLOSED TASKS WITHOUT A DUE DATE THAT WERE CREATED MORE THAN 365 DAYS AGO

B. EVENTS WITH A DUE DATE GREATER THAN 365 DAYS OLD

D. CLOSED TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD

E. CLOSED TASKS WITHOUT A DUE DATE THAT WERE CREATED MORE THAN 365 DAYS AGO

44

IF(ISPICKVAL(PICKLIST_FIELD)) HAS THE SAME OUTPUT AS:

A. VAL(PICKLIST_FIELD)
B. CASE(PICKLIST_FIELD)
C. CASE("PICKLIST_FIELD")
D. PICKLIST_FIELD(VALUE)

B. CASE(PICKLIST_FIELD)
 

45

AT THIS CLICK PATH: [SETUP > APP SETUP > CUSTOMIZE > TAB NAMES AND LABELS > RENAME TABS AND LABELS] - YOU CAN RENAME THE TAB NAMES OF STANDARD OBJECTS.

A. TRUE
B. FALSE

A. TRUE
 

46

IS IDENTITY CONFIRMATION NECESSARY IF A USER'S IP ADDRESS IS KNOWN AND BROWSER COOKIE EXISTS?

A. YES
B. NO

B. NO
 

47

ARE CUSTOM OBJECT REPORTS ACCESSIBLE WHEN YOU ADD A CUSTOM OBJECT TAB?

A. YES
B. NO
C. ONLY IF THE OBJECT IS NOT RELATED TO ANY OTHER OBJECT

B. NO
 

48

WHAT IS NOT FOUND ON A COMPANY PROFILE?

A. LANGUAGE, LOCALE, AND TIME ZONE
B. PROFILES
C. LICENSES
D. STORAGE AND USED SPACE
E. MANAGE CURRENCIES
F. FISCAL YEARS

B. PROFILES
 

49

CUSTOM REPORT TYPES (CRT) ALLOWS YOU TO BUILD A FRAMEWORK FROM WHICH USERS CAN CREATE AND CUSTOMIZE REPORTS IN THE REPORT WIZARD BUT NOT IN REPORT BUILDER.

A. TRUE
B. FALSE

B. FALSE
 

50

A PROFILE IS A COLLECTION OF SETTINGS AND PERMISSIONS THAT DETERMINE WHAT THE USER CAN DO WITH RECORDS THEY HAVE ACCESS TO AND HOW THEY VIEW THOSE RECORDS.

A. TRUE
B. FALSE

A. TRUE
 

51

WHEN ARE DATA VALIDATION RULES ENFORCED?

A. UPON OPENING THE RECORD
B. UPON CLOSING THE RECORD
C. UPON EDITING A FIELD
D. UPON SAVING A RECORD

D. UPON SAVING A RECORD
 

52

SYSTEM ADMINISTRATORS HAVE THIS PERMISSION BY DEFAULT:

A. NONE OF THESE
B. REPORT WIZARD
C. REPORT BUILDER
D. BOTH REPORT WIZARD AND REPORT BUILDER

C. REPORT BUILDER
 

53

THE SALESFORCE CONSOLE IS AN EXAMPLE OF WHAT?

A. API
B. THIRD PARTY WEB INTEGRATION/APPLICATION
C. UI
D. JAVA SCRIPT

C. UI
 

54

WHAT IS THE CLICK PATH TO ENABLE ENHANCE PROFILE MANAGEMENT?

A. (YOUR NAME) | SETUP | CUSTOMIZE | USER INTERFACE

B. (YOUR NAME) | SETUP | MANAGE USERS | PROFILES

C. (YOUR NAME) | SETUP | PROFILES | CUSTOMIZE

A. (YOUR NAME) | SETUP | CUSTOMIZE | USER INTERFACE
 

55

CUSTOM FORMULA FIELDS CAN REFERENCE OTHER CUSTOM FORMULA FIELDS INCLUDING THEMSELVES.

A. TRUE
B. FALSE

B. FALSE
 

56

YOU MUST RUN THE REPORT BEFORE YOU CAN PRINT OR EXPORT IT BECAUSE THE PRINTABLE VIEW AND EXPORT DETAILS BUTTONS ARE NOT AVAILABLE IN THE REPORT BUILDER.

A. TRUE
B. FALSE

A. TRUE
 

57

WHICH SALESFORCE EDITIONS PROVIDE OPTION FOR CUSTOMIZING PROFILES?
Select all that apply

A. ALL EDITIONS

B. UNLIMITED, DEVELOPER AND ENTERPRISE EDITIONS

C. PROFESSIONAL, UNLIMITED, AND DEVELOPER EDITIONS

D. ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS

E. ALL EXCEPT GROUP EDITION

F. ALL EXCEPT PROFESSIONAL EDITION

B. UNLIMITED, DEVELOPER AND ENTERPRISE EDITIONS

D. ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS

58

HOW MANY PROFILES CAN LOAD IN A SINGLE LIST VIEW WITH ENHANCED PROFILE MANAGEMENT ENABLED?

A. 300
B. 500
C. 200
D. 1000

C. 200
 

59

WHAT IS THE MAXIMUM NUMBER OF CONDITIONAL HIGLIGHTING PER REPORT?

A. 1
B. 3
C. 5
D. 10
E. 20

B. 3
 

60

USER A MODIFIES A RECORD. THIS MODIFICATION TRIGGERS A WORKFLOW RULE FOR IMMEDIATE EXECUTION THAT INCLUDES A FIELD UPDATE ON THE CURRENT RECORD. AFTER THE EXECUTION IS COMPLETE, WHAT USER WILL BE LISTED UNDER THE LAST MODIFIED FIELD OF THIS RECORD?

A. USER A

B. THE DESIGNATED WORKFLOW USER

C. THE DEFAULT WORKFLOW USER

D. THE LAST USER TO MODIFY THE RECORD PRIOR TO USER A

A. USER A
 

61

HOW DOES LOCALE SETTINGS AFFECT YOUR EXPORTED CSV FILE?

A. IT DOESN'T AFFECT ANYTHING.
B. IT DETERMINES THE DELIMITER.
C. IT DETERMINES THE ENCODING.
D. IT DETERMINES THE ENCRYPTION.

B. IT DETERMINES THE DELIMITER.
 

62

WHAT ARE TWO SOURCES FROM WHICH CASES CAN BE CREATED?

A. WEB-TO-LEAD
B. WEB-TO-WEB
C. EMAIL-TO-CASE
D. CONNECT FOR OUTLOOK

C. EMAIL-TO-CASE
D. CONNECT FOR OUTLOOK

63

WHICH REPORT FORMAT SUMMARIZES DATA IN A GRID AGAINST HORIZONTAL AND VERTICAL CRITERIA AND PROVIDES TOTALS FOR BOTH ROWS AND COLUMNS?

A. SUMMARY
B. MATRIX
C. TABULAR

B. MATRIX
 

64

EVERY PROFILE, INCLUDING PROFILES ASSOCIATED WITH CUSTOMER PORTAL USERS MUST HAVE AT LEAST ONE VISIBLE APP.

A. TRUE
B. FALSE

B. FALSE

65

WHICH STATEMENTS ARE TRUE ABOUT CLOUD SCHEDULER?
Select all that apply

A. IT IS AVAILABLE IN GROUP, PROFESSIONAL, ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS ONLY.

B. CLOUD SCHEDULER IS NOW ENABLED BY DEFAULT FOR ALL ORGANIZATIONS.

C. YOU CAN AUTOMATICALLY SEE THE NEW MEETING REQUEST BUTTON ON ALL ELIGIBLE CONTACT, LEAD, AND PERSON ACCOUNT DETAIL PAGES.

D. MEETING ORGANIZERS CAN NOT USE CLOUD SCHEDULER TO REQUEST MEETINGS WITH CUSTOMERS, AND HAVE CUSTOMERS SELECT PREFERRED TIMES BEFORE CONFIRMING THE MEETING.

E. ADMINISTRATORS CAN ADD OR REMOVE THE NEW MEETING REQUEST BUTTON ON MULTIPLE PAGE LAYOUTS USING THE NEW CLOUD SCHEDULER QUICK SETUP METHOD.

B. CLOUD SCHEDULER IS NOW ENABLED BY DEFAULT FOR ALL ORGANIZATIONS.

C. YOU CAN AUTOMATICALLY SEE THE NEW MEETING REQUEST BUTTON ON ALL ELIGIBLE CONTACT, LEAD, AND PERSON ACCOUNT DETAIL PAGES.

E. ADMINISTRATORS CAN ADD OR REMOVE THE NEW MEETING REQUEST BUTTON ON MULTIPLE PAGE LAYOUTS USING THE NEW CLOUD SCHEDULER QUICK SETUP METHOD.

66

CLIENTS DO NOT HAVE TO ENABLE CUSTOMIZABLE FORECASTING BEFORE THEY CAN ASK SALESFORCE.COM TO ACTIVATE TERRITORY MANAGEMENT.

A. TRUE
B. FALSE

B. FALSE
 

67

WHAT HAPPENS WHEN YOU CONVERT A LEAD AND AN EXISTING ACCOUNT AND CONTACT HAVE THE SAME NAME AS THE ONE SPECIFIED ON THE LEAD?

A. THE ACCOUNT AND CONTACT WILL AUTOMATICALLY BE OVERWRITTEN.

B. A NEW ACCOUNT AND CONTACT WILL BE CREATED WITH DIFFERENT SALESFORCE ID.

C. YOU CAN CHOOSE TO UPDATE THE EXISTING ACCOUNT AND CONTACT.

D. THE RECORDS WILL AUTOMATTICALLY UPDATE.

E. THE CONVERSION WILL FAIL.

C. YOU CAN CHOOSE TO UPDATE THE EXISTING ACCOUNT AND CONTACT.
 

68

YOU CANNOT USE THE BROWSER'S PRINT FUNCTION TO PRINT REPORTS.

A. TRUE
B. FALSE

B. FALSE
 

69

THIS HELPS YOU MANAGE THE COMPLETE LIFECYCLE OF CUSTOMER SERVICE, FROM LOGGING CASES TO SUGGESTING AND DELIVERING SOLUTIONS ACROSS MULTIPLE CHANNELS, INCLUDING WEB SELF-SERVICE AND LIVE AGENT SUPPORT

A. IDEAS
B. COMMUNITY
C. SALES CLOUD
D. SALES CLOUD2
E. SERVICE CLOUD2
F. NONE OF THE ABOVE

E. SERVICE CLOUD2
 

70

HOW MANY WORKFLOW RULES CAN YOU CREATE PER ENTITY?

A. 5
B. 10
C. 15
D. 20
E. 25
F. 50
G. THERE IS NO LIMIT
H. YOU CANNOT CREATE A WORKFLOW RULE ON AN ENTITY

F. 50
 

71

WHAT IS THE DEFAULT REPORT FORMAT FOR NEW REPORTS CREATED IN REPORT BUILDER?

A. SUMMARY
B. TABULAR
C. MATRIX

B. TABULAR
 

72

WHICH OF THE FOLLOWING IS PART OF THE SALES CLOUD 2?
Select all that apply

A. ACCOUNTS AND CONTACTS
B. CASES
C. MARKETING AND LEADS
D. SOLUTIONS
E. CONTENT LIBRARY
F. OPPORTUNITIES AND QUOTES

A. ACCOUNTS AND CONTACTS

C. MARKETING AND LEADS

E. CONTENT LIBRARY

F. OPPORTUNITIES AND QUOTES

73

WHICH OF THE FOLLOWING ARE STANDARD SALESFORCE APPLICATIONS?

A. IDEAS
B. CAMPAIGNS
C. ADMINISTRATION
D. CALL CENTER
E. SALES CENTER

D. CALL CENTER

74

WHICH IS A CONSIDERATION WHEN CREATING A DRILL-TO-DETAIL DASHBOARD COMPONENT?

A. THE DASHBOARD COMPONENT TYPE MUST BE A GAUGE.

B. DRILL-TO-DETAIL MUST BE ENABLED ON THE CUSTOM REPORT TYPE.

C. THE SOURCE REPORT MUST BE STORED IN THE DRILL-TO-DETAIL FOLDER.

D. THE SOURCE REPORT MUST BE GROUPED BY RECORD NAME, RECORD OWNER, OR FEED POST

D. THE SOURCE REPORT MUST BE GROUPED BY RECORD NAME, RECORD OWNER, OR FEED POST

75

WHICH CAN BE ACCESSED BY A CHATTER FREE USER?
Select all that apply

A. PEOPLE
B. CONTENT
C. PROFILES
D. GROUPS
E. FILES
F. LEADS

A. PEOPLE

B. CONTENT

D. GROUPS

E. FILES