Admin 201 - Study Questions (Set 5) Flashcards Preview

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Flashcards in Admin 201 - Study Questions (Set 5) Deck (75):
1

What does the SFDC Workflow Acronym TEFO stand for?

Tasks
Email Alert
Field Update
Outbound Message

2

A WORKFLOW RULE CONTAINS AN ACTION THAT SENDS A TASK TO A ROLE CALLED GLOBAL SALES MANAGERS, WHICH INCLUDES MULTIPLE USERS. WHEN THE WORKFLOW RULE IS TRIGGERED, TO WHOM WILL THE TASK BE ASSIGNED?

A. ALL USERS IN THE GLOBAL SALES MANAGERS ROLE.

B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE.

C. A SINGLE USER IN THE GLOBAL SALES MANAGERS ROLE.

D. THE DEFAULT WORKFLOW USER.

B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE.

3

IF AN ADMINISTRATOR WOULD LIKE TO EXPORT A REPORT AND KEEP IT IN THE SAME FORMAT AS THE REPORT IN SALESFORCE, THEY WILL NEED TO:
Choose 2 answers.

A. THERE IS NOT A WAY TO PRESERVE THE FORMAT

B. USE THE PRINTABLE VIEW

C. CONNECT FOR OFFICE

B. USE THE PRINTABLE VIEW

C. CONNECT FOR OFFICE

4

SALES REPRESENTATIVES AT UNIVERSAL CONTAINERS NEED ASSISTANCE FROM PRODUCT MANAGERS WHEN SELLING CERTAIN PRODUCTS. PRODUCT MANAGERS DO NOT HAVE ACCESS TO OPPORTUNITIES, BUT NEED TO GAIN ACCESS WHEN THEY ARE ASSISTING WITH A SPECIFIC DEAL. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?

A. NOTIFY THE PRODUCT MANAGER USING OPPORTUNITY UPDATE REMINDERS.

B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.

C. USE SIMILAR OPPORTUNITIES TO SHOW OPPORTUNITIES RELATED TO THE PRODUCT MANAGER.

D. ENABLE ACCOUNT TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.

B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.
 

5

AN ADMINISTRATOR WANTS TO SETUP IDEAS AND ANSWERS FOR THEIR ORGANIZATION. WHAT CAN THEY USE IN BOTH OF THESE?

A. STATUS
B. COMMUNITY EXPERT
C. CATEGORIES
D. SHARING RULES

C. CATEGORIES

6

WHAT IS TRUE ABOUT THE WORKFLOW FEATURE IN SALESFORCE?
Choose 2 answers.

A. WORKFLOW TASKS ARE TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.

B. WORKFLOW ALERTS ARE NOT TRACKED IN THE ACTIVITY HISTORY.

C. WORKFLOW TASKS ARE NOT TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.

D. WORKFLOW ALERTS ARE TRACKED IN THE ACTIVITY HISTORY.

A. WORKFLOW TASKS ARE TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.

B. WORKFLOW ALERTS ARE NOT TRACKED IN THE ACTIVITY HISTORY.

7

UNIVERSAL CONTAINERS NEEDS TO TRACK THE MANUFACTURER AND MODEL FOR SPECIFIC CAR COMPANIES. HOW CAN THE SYSTEM ADMINISTRATOR ENSURE THAT THE MANUFACTURER SELECTED INFLUENCES THE VALUES AVAILABLE FOR THE MODEL?

A. CREATE THE MANUFACTURER FIELD AS A DEPENDENT PICKLIST AND THE MODEL AS A CONTROLLING PICKLIST.

B. CREATE A LOOKUP FIELD FROM THE MANUFACTURER OBJECT TO THE MODEL OBJECT.

C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST.

D. CREATE A MULTI-SELECT PICKLIST FIELD THAT INCLUDES BOTH MANUFACTURERS AND MODELS.

C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST.
 

8

A SALES REP NEEDS TO CREATE A SCHEDULE FOR HIS OPPORTUNITY PRODUCTS. WHAT TYPES CAN HE CREATE?
Choose 2 answers.

A. FORECAST
B. QUOTA
C. REVENUE
D. PRODUCTS
E. QUANTITY
F. QUALITY

C. REVENUE

E. QUANTITY
 

9

AN OPPORTUNITY RECORD, CREATED WITH A CLOSE DATE OF JULY 30, MEETS THE CRITERIA OF A TIME-DEPENDENT WORKFLOW RULE. THE TIME-DEPENDENT ACTION IS SCHEDULED FOR JULY 23. WHAT HAPPENS IF THE OPPORTUNITY IS EDITED BEFORE JULY 23 AND NO LONGER MEETS THE CRITERIA?

A. THE TIME-DEPENDENT ACTION IS PUT ON HOLD.

B. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 23.

C. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 30.

D. THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.

D. THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.

10

WHICH OF THE FOLLOWING ACTIONS ARE AVAILABLE WHEN CREATING OR USING WORKFLOW?
Choose 3 answers.

A. CREATE A NEW TASK.
B. SEND AN EMAIL ALERT.
C. CREATE A NEW CALENDAR EVENT.
D. CREATE A NEW RECORD.
E. UPDATE A FIELD VALUE.

A. CREATE A NEW TASK.

B. SEND AN EMAIL ALERT.

E. UPDATE A FIELD VALUE.
 

11

AN ADMINISTRATOR CHANGED THE ORGANIZATION'S DEFAULT LANGUAGE FROM ENGLISH TO SPANISH. WHAT MUST END USERS DO TO SEE THIS CHANGE?

A. LOGOUT, THEN LOG IN AGAIN.

B. NOTHING—THEY'LL SEE THE APPLICATION IN SPANISH IMMEDIATELY.

C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH.

D. REFRESH THEIR BROWSER.

C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH.
 

12

SELECT THE ORDER IN WHICH THE WORKFLOW ACTIONS FIRE IN SALESFORCE.

A. FIELD UPDATES, OUTBOUND MESSAGES, EMAIL ALERTS, TASKS

B. FIELD UPDATES, TASKS, EMAIL ALERTS, OUTBOUND MESSAGES

C. APEX BEFORE TRIGGERS, APEX AFTER TRIGGERS, WORKFLOW RULES

D. EMAIL ALERTS, OUTBOUND MESSAGES, FIELD UPDATES, TASKS

C. APEX BEFORE TRIGGERS, APEX AFTER TRIGGERS, WORKFLOW RULES
 

13

UNLIKE BUSINESS ACCOUNTS, PERSON ACCOUNTS DO NOT HAVE:

A. WORKFLOW CAPABILITIES
B. STANDARD FIELDS
C. CONTACT RELATED LIST

C. CONTACT RELATED LIST

14

WHICH PROFILE IS A STANDARD PROFILE? SELECT ALL THAT APPLY.
Choose 2 answers.

A. SALES USER
B. MARKETING USER
C. INVOICE MANAGER
D. CONTRACT MANAGER

B. MARKETING USER

D. CONTRACT MANAGER

15

WHAT CAPABILITIES DOES A SYSTEM ADMINISTRATOR HAVE FOR TASKS?
Choose 2 answers.

A. RECORD TYPES CAN BE CREATED FOR TASKS

B. TASKS CAN HAVE MULTI DAY EVENTS AND ALL DAY EVENTS

C. SHARING RULES CAN BE USED TO RESTRICT ACCESS TO TASKS

D. FIELD VISIBILITY CAN BE RESTRICTED USING FLS (FIELD LEVEL SECURITY)

A. RECORD TYPES CAN BE CREATED FOR TASKS

D. FIELD VISIBILITY CAN BE RESTRICTED USING FLS (FIELD LEVEL SECURITY)
 

16

TO TRACK REVENUE GAIN OR LOSS BASED ON CURRENCY FLUCTUATIONS, YOU MUST IMPLEMENT WHAT FEATURE?

A. MULTI-CURRENCY
B. SANDBOX
C. TERRITORY MANAGEMENT
D. ADVANCED CURRENCY MANAGEMENT

D. ADVANCED CURRENCY MANAGEMENT
 

17

GAUGE AND METRIC DASHBOARD COMPONENT TYPES ARE BASED ON WHAT FROM A REPORT?

A. CHART
B. GRAND TOTAL
C. AVERAGE
D. SUM

B. GRAND TOTAL
 

18

LEADS CAN BE IMPORTED WITH WHAT KIND OF CURRENCY?

A. ACTIVE OR INACTIVE
B. ACTIVE ONLY
C. INACTIVE ONLY

A. ACTIVE OR INACTIVE
 

19

WHICH OBJECTS INCLUDE DEFAULT BUSINESS PROCESSES?
Choose 4 answers.

A. LEADS
B. OPPORTUNITIES
C. CAMPAIGNS
D. CASES
E. SOLUTIONS

A. LEADS

B. OPPORTUNITIES

D. CASES

E. SOLUTIONS
 

20

WHAT IMPACT DOES AN AUTOMATED CASE USER HAVE?

A. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ESCALATED OR CLOSED BY ANOTHER USER.

B. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ASSIGNED USING THE ASSIGNMENT RULES AND WHEN A CASE IS ESCALATED

C. THE AUTOMATED CASE USER WILL NEVER BE LISTED IN THE CASE HISTORY.

D. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS ASSIGNED USING THE ASSIGNMENT RULES, A WORKFLOW RULE IS TRIGGERED ON THE CASE, OR ESCALATED.

B. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ASSIGNED USING THE ASSIGNMENT RULES AND WHEN A CASE IS ESCALATED
 

21

A SYSTEM ADMINISTRATOR WANTS TO UTILIZE PUBLIC GROUPS TO ESTABLISH SHARING IN THE SYSTEM. WHAT CAN THEY NOT USE PUBLIC GROUPS FOR?
Choose 2 answers.

A. DELETE USER ACCOUNTS IN THE SYSTEM

B. ENABLE THE PERMISSION THAT ANYBODY IN THE SYSTEM CAN CREATE A PUBLIC GROUP

C. THEY CAN BE USED WITH SHARING RULES

D. THEY CAN BE USED TO MANUALLY SHARE A RECORD

A. DELETE USER ACCOUNTS IN THE SYSTEM

B. ENABLE THE PERMISSION THAT ANYBODY IN THE SYSTEM CAN CREATE A PUBLIC GROUP
 

22

YOU CAN CREATE CUSTOM SUMMARY FORMULAS REFERENCING CUSTOM FORMULA FIELDS.

A. TRUE
B. FALSE

A. TRUE
 

23

WHICH STATEMENT ABOUT CUSTOM SUMMARY FORMULAS IN REPORTS IS TRUE?
Choose 2 answers.

A. REPORTS CAN BE GROUPED BY A CUSTOM SUMMARY FORMULA RESULT.

B. CUSTOM SUMMARY FORMULAS CAN REFERENCE A FORMULA FIELD WITHIN A REPORT.

C. CUSTOM SUMMARY FORMULAS CAN REFERENCE ANOTHER CUSTOM SUMMARY FORMULA.

D. CUSTOM SUMMARY FORMULAS CAN BE USED IN A REPORT BUILT FROM A CUSTOM REPORT TYPE.

B. CUSTOM SUMMARY FORMULAS CAN REFERENCE A FORMULA FIELD WITHIN A REPORT.

D. CUSTOM SUMMARY FORMULAS CAN BE USED IN A REPORT BUILT FROM A CUSTOM REPORT TYPE.
 

24

WHERE ARE FOLDERS USED? (SELECT ALL THAT APPLY)
Choose 2 answers.

A. DASHBOARDS
B. REPORTS
C. LIST VIEWS
D. CASES

A. DASHBOARDS
B. REPORTS
 

25

WHEN A USER REFRESHES A DASHBOARD IT IS REFRESHED FOR:

A. EVERYONE WHO HAS ACCESS TO THE DASHBOARD.

B. ONLY THE USER THAT REFRESHED IT

C. ALL USERS IN THE SAME ROLE AS THE USER THAT REFRESHED IT

D. ONLY THE RUNNING USER

A. EVERYONE WHO HAS ACCESS TO THE DASHBOARD.
 

26

IF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TO AN OBJECT?

A. PROFILE
B. ROLE HIERARCHY
C. RECORD TYPE
D. PAGE LAYOUT

A. PROFILE
 

27

WHAT CAN AN EMAIL TEMPLATE CONTAIN? CHOOSE ALL THAT APPLY.
Choose 3 answers.

A. ATTACHED FILE
B. MACRO
C. TEXT
D. MERGE FIELD

A. ATTACHED FILE

C. TEXT

D. MERGE FIELD
 

28

WHICH IS A CAPABILITY OF EMAIL-TO-CASE?
Choose 3 answers.

A. ASSIGNMENT RULES, ESCALATION RULES, WORKFLOW RULES, AND AUTO-RESPONSE RULES ARE TRIGGERED WHEN A CASE IS CREATED VIA EMAIL-TO-CASE

B. ALL CUSTOMER EMAIL REPLIES, INCLUDING ATTACHMENTS, RELATED TO A CASE ARE AUTOMATICALLY ASSOCIATED WITH THE CASE.

C. ADMINISTRATORS CAN CONFIGURE SETTINGS SO THAT CONTENTS OF AN EMAIL CAN BE MAPPED TO CUSTOM CASE FIELDS.

D. CASE REPORTS MEASURE BOTH INBOUND AND OUTBOUND EMAILS TO DETERMINE THE TOTAL NUMBER OF EMAILS EXCHANGED BEFORE AN ISSUE IS RESOLVED.
E. A CLOSED CASE CAN BE REOPENED BY INCLUDING THE TEXT REOPEN IN THE SUBJECT LINE OF AN EMAIL RELATED TO A CASE.

A. ASSIGNMENT RULES, ESCALATION RULES, WORKFLOW RULES, AND AUTO-RESPONSE RULES ARE TRIGGERED WHEN A CASE IS CREATED VIA EMAIL-TO-CASE

B. ALL CUSTOMER EMAIL REPLIES, INCLUDING ATTACHMENTS, RELATED TO A CASE ARE AUTOMATICALLY ASSOCIATED WITH THE CASE.

D. CASE REPORTS MEASURE BOTH INBOUND AND OUTBOUND EMAILS TO DETERMINE THE TOTAL NUMBER OF EMAILS EXCHANGED BEFORE AN ISSUE IS RESOLVED.

29

WHICH OF THE FOLLOWING IS INLINE EDITING NOT SUPPORTED?
Choose 4 answers.

A. SYSTEM FIELDS
B. CASE STATUS
C. RELATED LISTS
D. CONTACT PHONE NUMBER
E. LIST VIEWS
F. READ-ONLY FIELDS
G. CALCULATED FIELDS

A. SYSTEM FIELDS

C. RELATED LISTS

F. READ-ONLY FIELDS

G. CALCULATED FIELDS
 

30

WHY MIGHT TEAMS BE UTILIZED?
Choose 2 answers.

A. LEAD MANAGEMENT
B. REPORTING
C. SHARING
D. CAMPAIGN MANAGEMENT

B. REPORTING

C. SHARING
 

31

HOW MANY OBJECTS MAY BE IMPORTED OR UPDATED USING THE DATA LOADER?

A. 1
B. 2
C. 5
D. 10

A. 1
 

32

WHEN A USER WITH PENDING APPROVAL REQUESTS LEAVES AN ORGANIZATION. WHAT CAN AN ADMIN DO WITH THE PENDING REQUEST?
Choose 2 answers.

A. MASS REMOVE FROM THE APPROVAL PROCESS

B. NOTHING CAN BE DONE WITH THE REQUESTS

C. MASS TRANSFER THE PENDING APPROVALS

D. MASS UPDATE WITH THE IMPORT WIZARD

A. MASS REMOVE FROM THE APPROVAL PROCESS

C. MASS TRANSFER THE PENDING APPROVALS
 

33

WHAT SHOULD A SYSTEM ADMINISTRATOR CONSIDER BEFORE IMPORTING A SET OF RECORDS INTO SALESFORCE?
Choose 2 answers.

A. THE IMPORT FILE SHOULD INCLUDE A RECORD OWNER FOR EACH RECORD.

B. CURRENCY FIELD VALUES WILL DEFAULT TO THE PERSONAL CURRENCY OF THE RECORD OWNER.

C. DATA SHOULD BE DE-DUPLICATED IN THE IMPORT FILE PRIOR TO IMPORT.

D. VALIDATION RULES ARE NOT TRIGGERED WHEN IMPORTING DATA USING THE IMPORT WIZARD

A. THE IMPORT FILE SHOULD INCLUDE A RECORD OWNER FOR EACH RECORD.

B. CURRENCY FIELD VALUES WILL DEFAULT TO THE PERSONAL CURRENCY OF THE RECORD OWNER.
 

34

Which ones are true about Lead Assignment Rules?
Choose 2 answers.

A. Activating a rule when another is currently active, deactivates the later as there can only be one active Lead Assignment Rule at a time.

B. All active Lead Assignment rules fire in the sequence they are listed in the Lead Assignment Rules page.

C. Rules can set the record type of new leads that are imported without record types.

D. If you add a rule entry and not assign a sort order to fire last among all other entries in the same rule.

A. Activating a rule when another is currently active, deactivates the later as there can only be one active Lead Assignment Rule at a time.

C. Rules can set the record type of new leads that are imported without record types.
 

35

What happens when you convert a Lead?
Choose 2 answers.

A. Leads that are members of multiple campaign will display all associated campaigns in the Campaign Influence related list of the opportunity.

B. The last campaign that a Lead became a member of will be listed as the Primary Campaign Source.

C. Regardless if the lead is a member of a campaign or not, you have to manually add influential campaigns to the Campaign Influence related list.

D. If you convert the lead from the Campaign Member Detail page of a certain campaign, that campaign will be listed as the Primary Campaign Source in the Campaign Influence Related list.

B. The last campaign that a Lead became a member of will be listed as the Primary Campaign Source.

D. If you convert the lead from the Campaign Member Detail page of a certain campaign, that campaign will be listed as the Primary Campaign Source in the Campaign Influence Related list.

36

What will prevent a System Administrator from deleting a custom object?

A. If that object is in a Master-Detail relationship.

B. When it is referrenced in a formula field from in other objects.

C. When there is an active approval process on the object.

D. If that object is a target of an analytic snapshot.

D. If that object is a target of an analytic snapshot.
 

37

What is required when creating a new Custom Object Tab?
Choose 2 answers.

A. A custom or standard object that has no tab yet.

B. A standard or custom Tab Style.

C. A Splash page.

D. Visibility to at least User Profile.

A. A custom or standard object that has no tab yet.

B. A standard or custom Tab Style.
 

38

Which ones are true about the HTML Email Tracking feature in Salesforce CRM?
Choose 2 answers.

A. You can track the date an email was first opened, the number of times it was opened, and the date it was most recently opened.

B. HTML Email Status related list is available in both Standard and Custom objects provided that an Email field is in the Page Layout

C. This feature can retroactively track emails within 30 days prior to it being enabled.

D. This includes automatic emails such as those sent through Web-to-Lead and Web-to-Case response rules.

A. You can track the date an email was first opened, the number of times it was opened, and the date it was most recently opened.

D. This includes automatic emails such as those sent through Web-to-Lead and Web-to-Case response rules.
 

39

A System Administrator is at the New User page. He is trying to assign this would-be new User Account a Read Only profile however, this profile does not appear as an option in the Profile picklist. How will you explain this scenario?
Choose 2 answers.

A. The Salesforce Org has no more available Salesforce license.

B. He has to create the Read Only profile first before he is able to see it in the Profile Picklist and assign Users to it.

C. The Read Only profile is disabled in his Salesforce Org.

D. The User License picklist has a Salesforce Platform value.

A. The Salesforce Org has no more available Salesforce license.

D. The User License picklist has a Salesforce Platform value.
 

40

In which of the following scenarios will you create a Data Validation Rule?
Choose 2 answers.

A. A custom field value has to be that of another two fields' connected with the word "and".

B. The My Description text area must not contain certain words.

C. The Who field must be a Contact First Name.

D. The Who field must have a valid person's name - that is, a name or a nick that doesn't have numbers and symbols in it.

B. The My Description text area must not contain certain words.

D. The Who field must have a valid person's name - that is, a name or a nick that doesn't have numbers and symbols in it.

41

Which are Limitations to Time Triggers in Workflow Rules?
Choose 2 answers.

A. Time triggers do not support minutes or seconds.

B. You can't archive a Product or Price Book that has pending actions.

C. If a campaign member based on a lead is converted prior to the completion of time-based workflow actions associated with it, Salesforce is unable to perform those Time-Based Workflow actions.

D. You can not deactivate a Workflow rule with a pending Time-Based Action.

A. Time triggers do not support minutes or seconds.

B. You can't archive a Product or Price Book that has pending actions.
 

42

Choose the correct Statements about Campaign Hierarchies:
Choose 2 answers.

A. Each Campaign can only have one Parent Campaign and one Child Campaign.

B. Each Campaign can only have one Parent Campaign and one Sibling Campaign.

C. Each Campaign can have unlimited Parent Campaign and one Child Campaign.

D. Each Campaign can only have one Parent Campaign and unlimited Child Campaign.

E. Each Campaign can have an unlimited number of Siblings and Child Campaigns.

D. Each Campaign can only have one Parent Campaign and unlimited Child Campaign.

E. Each Campaign can have an unlimited number of Siblings and Child Campaigns.

43

What is a Profile in Salesforce CRM?

A. Your base salesforce.com permissions begin with the Profile. Here you define default permissions for each object (standard and custom) as Read, Read/Write, Read/Write/Transfer, Private (zero perms), or Controlled By Parent Record.

B. Profiles extend permissions on records owned by people in lower roles to people in roles up the Role Hierarchy tree. FULL permissions for records across ALL objects are extended.

C. A profile contains the settings and permissions that control what users with that profile can do within Salesforce, the partner portal, and the Customer Portal.

C. A profile contains the settings and permissions that control what users with that profile can do within Salesforce, the partner portal, and the Customer Portal.

44

Bruno set up web-to-lead. He created a custom form which worked well upon testing. He also created an email template and set it as the Default Response Template but he did not set any Auto Response Rule.What do you think will happen?

A. No response email will be set unless he set at least one active Auto Response Rule.

B. Response emails will be sent to all new leads created from the web-to-lead from.

C. This can not happen as it is required to create an Auto Response Rule in the first place.

D. Responses will still be sent if Bruno is the Default Lead Creator.

B. Response emails will be sent to all new leads created from the web-to-lead from.
 

45

What happens when you delete a custom object?

A. The custom object will be stored in the recycle bin together with the data in it for 60 days prior to complete removal from the system.

B. Until permanently erased, the custom object and its data still count against the maximum number of items allowed in your organization.

C. The custom object, its data and the custom tab associated to it will appear in the Deleted Custom Objects list for 45 days.

D. The object's data records currently in the Recycle Bin can only be restored if the object itself is restored.

B. Until permanently erased, the custom object and its data still count against the maximum number of items allowed in your organization.
 

46

How do you describe the capabilities of a Role?

A. If the Grant Access Using Hierarchies option is disabled for a Standard or a Custom Object, only the record owner and users granted access by the organization-wide defaults receive access to the object's records.

B. Users at any given role level can view, edit, and report on all data owned by or shared with users below them in the hierarchy, even if your organization's sharing model for an object specifies otherwise.

C. Roles can control the level of visibility that users have into your organization's data.

C. Roles can control the level of visibility that users have into your organization's data.

47

Pick the correct statements about Formula Fields below:
Choose 2 answers.

A. Formula fields are read-only fields, and are displayed on record edit pages.

B. Currency codes cannot be used in Fomula Fields.

C. Formula fields can reference standard, custom, other formula fields and itself.

D. Formula fields can reference fields within the same object, a parent object, or a lookup object, but not fields on child objects.

B. Currency codes cannot be used in Fomula Fields.

D. Formula fields can reference fields within the same object, a parent object, or a lookup object, but not fields on child objects.

48

What are the steps to set up the Console Tab?
Choose 4 answers.

A. Create console layouts to define what objects are available to users in the console's list view frame.

B. Choose the related objects to show in the mini view.

C. Define mini page layouts to customize the fields and related lists of the objects that display in the console's mini view.

D. Assign users to a console layout to provide them access to specific objects in the console's list view.

E. Add the Console tab to custom apps so that users can access the console from specific apps.

A. Create console layouts to define what objects are available to users in the console's list view frame.

B. Choose the related objects to show in the mini view.

C. Define mini page layouts to customize the fields and related lists of the objects that display in the console's mini view.

E. Add the Console tab to custom apps so that users can access the console from specific apps.
 

49

What are the elements of the Sharing Model?
Choose 3 answers.

A. Visibility
B. Editability
C. Usability
D. Transferability

A. Visibility

B. Editability

D. Transferability
 

50

Process Visualizer can be used to do which of following?
Choose 3 answers.

A. Display a flowchart of each saved approval process

B. Reinforce your company's policies by documenting the decisions you reached when the approval process was designed

C. Print an annotated version of the approval process, where numbers added to the diagram correspond to details in a table, which is included in the printable view

D. Save an Approval Process Template that can easily be replicated and modified for other uses.

A. Display a flowchart of each saved approval process

B. Reinforce your company's policies by documenting the decisions you reached when the approval process was designed

C. Print an annotated version of the approval process, where numbers added to the diagram correspond to details in a table, which is included in the printable view
 

51

Choose the statements that provide correct information about Custom Lookup Relationships in Salesforce CRM:
Choose 2 answers.

A. It creates a relationship that links this object to another object.

B. A Custom Lookup field can point to records in the Same Object including itself.

C. Values in Lookup Fields are Active Hyperlinks to the Related Record's Related Lists.

D. You can build a Custom Lookup Relationship between an Object and itself.

A. It creates a relationship that links this object to another object.

D. You can build a Custom Lookup Relationship between an Object and itself.
 

52

What happens when you create a new Workflow Rule?

A. A default Field Update action will be created.
B. A default Email Alert action will be created.
C. A default Task will be created.
D. A default Outbound Message action will be created.
E. You have to define the Action the Workflow will trigger.

E. You have to define the Action the Workflow will trigger.
 

53

When do you use a Dashboard?
Choose 2 answers.

A. A General Manager would like to see an overview of the performance of various departments in his jurisdiction.

B. A CEO wants to see how a particular employee spends his regular day of work.

C. When employees want to see how they are faring in various key metrics over a period of time.

D. When an employee wants to see his performance based on a key metrics.

A. A General Manager would like to see an overview of the performance of various departments in his jurisdiction.

C. When employees want to see how they are faring in various key metrics over a period of time. 

54

What can be set when creating a custom app?
Choose 2 answers.

A. The custom app logo and its dimensions.
B. The objects to be included in the app.
C. The default landing tab.
D. The Roles who will have access to the app.

B. The objects to be included in the app.

C. The default landing tab.
 

55

What is true about the New Report builder?
Choose 2 answers.

A. It allows you to pick fields from checklists.

B. You can reorder report columns by grabbing a column header and dragging it to a new location.

C. It has a Field Pane that Lists all accessible fields in the selected report type, organized by the sections defined in the page layout.

D. It requires Report Builder user permission.

B. You can reorder report columns by grabbing a column header and dragging it to a new location.

C. It has a Field Pane that Lists all accessible fields in the selected report type, organized by the sections defined in the page layout.
 

56

Access to data at the Record Level can be controlled by which of the following?
Choose 2 answers.

A. Organization-Wide Defaults
B. Sharing Rules
C. Role Hierarchy
D. Profile

A. Organization-Wide Defaults

B. Sharing Rules
 

57

Which is not a Default Label of a Standard Field?

A. Do Not Call
B. Date Hired
C. Owner
D. Currency

B. Date Hired
 

58

How do you create a Multi-Day Event?

A. When you create an Event, tick the Multi-Day checkbox.

B. When you create an Event, tick the All-Day checkbox.

C. Create an Event so that it ends more than 24 hours after it starts.

D. Set an Event to recur and you'll get a Multi-Day Event.

A. When you create an Event, tick the Multi-Day checkbox.
 

59

Where do you use Folders in Salesforce CRM?
Choose 2 answers.

A. Accounts and Contacts
B. Email Templates
C. Reports and Dashboards
D. Documents and Contents

B. Email Templates

C. Reports and Dashboards

60

Pick the incorrect statement about Report Types in Salesforce CRM.

A. A report type defines the set of records and fields available to a report based on the relationships between a primary object and its related objects.

B. Reports display only records that meet the criteria defined in the report type.

C. Salesforce CRM System Administrators must create custom report types in order to create custom reports.

D. All Custom Reports are built based on a certain report type.

C. Salesforce CRM System Administrators must create custom report types in order to create custom reports.
 

61

What settings are found in the Chart Editor?
Choose 2 answers.

A. Chart Title and Text Formatting.
B. Background Color or Background Image.
C. Chart Position relative to the report.
D. Chart Size in terms of pixels or inches.

A. Chart Title and Text Formatting.

C. Chart Position relative to the report.
 

62

Margie has a Marketing User profile but she is unable to create new Campaigns. She doesn't even have a New button in her Campaigns homepage. What restricts her from creating new campaigns?

A. Her user profile does not have 'Create' permission on Campaigns.

B. Her user account is not assigned with a Marketing user Feature License.

C. Margie does not have visibility on Campaigns or she and her subordinates have no open opportunity.

D. She does not have the Marketing User checkbox checked in her User Profile.

B. Her user account is not assigned with a Marketing user Feature License.
 

63

A particular user wants to see his User Menu as individual links instead of being in a drop down menu on the user's name at the top of the page without loosing the ability to use Chatter. What will you do?

A. Enable Accessibility Mode in the affected User Profile.

B. Advise the user to check the Accessibility Mode check box in his personal Information.

C. Advise the user to use a legacy browser.

D. Edit the User Interface to enable Accessibility Mode for your Salesforce Org.

B. Advise the user to check the Accessibility Mode check box in his personal Information.
 

64

Which changes in Data Type of an existing custom field can cause data loss?
Choose 2 answers.

A. Changing from Picklist to Multi-Picklist.
B. Changing from Picklist to Text.
C. Changing to or from type Date or Date/Time.
D. Changing to a Currency from any other type.

C. Changing to or from type Date or Date/Time.

D. Changing to a Currency from any other type.

65

What is true about Lead Assignment?
Choose 2 answers.

A. All leads that are assigned to you, either manually, via import, or from the web, are automatically marked as "Unread;"

B. You can change ownership of Leads in the Lead Detail page as well as in list views.

C. When you add a Lead to a Campaign, its ownership is automatically transferred to the campaign owner.

D. A user gains ownership of a Lead record once it is assigned to a queue he is a member of.

A. All leads that are assigned to you, either manually, via import, or from the web, are automatically marked as "Unread;"

B. You can change ownership of Leads in the Lead Detail page as well as in list views.
 

66

If the 'Confine Opportunity Assignment' checkbox is selected for a territory, the territory's opportunities remain in the territory or its child territories when you run account assignment rules. With the following exceptions:
Choose 3 answers.

A. If an opportunity's account moves to only one of the territory's children, then the opportunity follows the account and is reassigned to the account's new territory.

B. The opportunity's territory field is set to blank.

C. If an opportunity's account moves to more than one of the territory's children, then the opportunity's territory field is set to blank.

D. If an opportunity's account moves completely out of the territory and its children, then the opportunity's territory field is set to blank.

A. If an opportunity's account moves to only one of the territory's children, then the opportunity follows the account and is reassigned to the account's new territory.

C. If an opportunity's account moves to more than one of the territory's children, then the opportunity's territory field is set to blank.

D. If an opportunity's account moves completely out of the territory and its children, then the opportunity's territory field is set to blank.
 

67

Which formula would you use in a validation rule to ensure that a custom date field contains a date within the current month and year.

A. OR ( YEAR( My_Date__c ) <> YEAR ( TODAY() ), MONTH( My_Date__c ) <> MONTH ( TODAY() ) )

B. YEAR( My_Date__c ) <> YEAR ( TODAY() )

C. YEAR( My_Date__c ) <= YEAR ( TODAY() )

D. OR ( YEAR( My_Date__c ) > YEAR ( TODAY() ), MONTH( My_Date__c ) <= MONTH ( TODAY() ) )

A. OR ( YEAR( My_Date__c ) <> YEAR ( TODAY() ), MONTH( My_Date__c ) <> MONTH ( TODAY() ) )

68

What can you do in the AppExchange?
Choose 4 answers.

A. You can browse and demo AppExchange apps submitted by other Salesforce users.

B. Install apps from the AppExchange and deploy it into your Salesforce environment.

C. Shop for apps and components built for your computer.

D. Share your own customizations as an app on the AppExchange.

E. Rate and comment on apps available in the AppExchange.

A. You can browse and demo AppExchange apps submitted by other Salesforce users.

B. Install apps from the AppExchange and deploy it into your Salesforce environment.

D. Share your own customizations as an app on the AppExchange.

E. Rate and comment on apps available in the AppExchange.

69

What can Roll-up Summary Field do?
Choose 2 answers.

A. Roll-up Summary fields calculate values from a set of related records, such as those in a related list.

B. Calculate values using fields within a single record.

C. Roll-up Summary Field can automatically display a value on a master record based on the values of records in a detail record.

A. Roll-up Summary fields calculate values from a set of related records, such as those in a related list.

C. Roll-up Summary Field can automatically display a value on a master record based on the values of records in a detail record.
 

70

In Which Custom Tab can you set whether or not the sidebar will display?

A. Custom Object Tab

B. Web Tab

C. Visual Force Tab

B. Web Tab
 

71

Which ones are not true with Sharing Rules?
Choose 2 answers.

A. When you delete a sharing rule, the sharing access created by that rule is automatically removed.

B. When you modify which users are in a group, role, or territory, the sharing rules are reevaluated to add or remove access as necessary.

C. If multiple sharing rules give a user different levels of access to a record, the user gets the most restrictive access level.

D. Managers in the role hierarchy are automatically granted the same access that users below them in the hierarchy have from a sharing rule, regardless if the object is a standard object or the Grant Access Using Hierarchies option is not selected.

C. If multiple sharing rules give a user different levels of access to a record, the user gets the most restrictive access level.

D. Managers in the role hierarchy are automatically granted the same access that users below them in the hierarchy have from a sharing rule, regardless if the object is a standard object or the Grant Access Using Hierarchies option is not selected.

72

Which of the following are true about Organization Business Hours?
Choose 2 answers.

A. No one, Except for the System Adminstrators can log in to Salesforce outside their Business Hours.

B. Users with the "Customize Application" permission can add business hours to escalation rules.

C. When a Case is created, it is automatically assigned a 24/7 Business Hours unless a user manually assigns another or a Case Escalations Rule override the current Business Hours.

D. Default business hours on cases can be updated with business hours on escalation rules if the cases match escalation rule criteria and the rule is set to override business hours.

B. Users with the "Customize Application" permission can add business hours to escalation rules.

D. Default business hours on cases can be updated with business hours on escalation rules if the cases match escalation rule criteria and the rule is set to override business hours.
 

73

When Assignment Rules fail to locate an owner, who will be assigned ownership of the case?

A. The General Queue
B. The Owner selected by the first Rule Entry.
C. Default Case Owner.
D. The Owner selected by the last Rule Entry.

C. Default Case Owner.
 

74

A feature in Salesforce CRM that specifies the steps necessary for a record to be approved and who must approve it at each step:

A. Workflow Rules Process
B. Validation Process
C. Workflow Approval Process
D. Sales Process

C. Workflow Approval Process

75

Which are Custom Profiles?
Choose 2 answers.

A. Standard User
B. Marketeer User
C. Solution Manager
D. Global Administrator

B. Marketeer User

D. Global Administrator