cct4 Flashcards Preview

2015 Eric > cct4 > Flashcards

Flashcards in cct4 Deck (237)
Loading flashcards...
211

Where can a customer go for more information on the Business Wireless Gateway?

mydeviceinfo.comcast.net and download the manufacturer's User Guide

212

How does a customer reset the Business Wireless Gateway?

Use a thin object to press the Reset Button on the back panel. Hold for 2-5 seconds, and then release

213

This is an online marketplace of cloud-based small business applications that are specifically built for business

Upware Market

214

A curated collections of business grade cloud solutions with simple access and account managment

Upware

215

Where would a customer go to download Norton Internet Security?

Upware Market

216

With this you have an on-the-go communications platform including:Microsoft Outlook, Windows Sharepoint, and Mobile Access

Hosted Microsoft Exchange

217

What is in a Web Hosting Starter Package?

the ability to build a 3-page website at your own domain, and 10 MB of storage space and 100 MB of data transfer

218

What is the cost of the Web Hosting Starter Package?

Included at no extra charge

219

How much storage space comes with the Web Hosting Business Package?

300 GB of storage space

220

How much storage space comes the Web Hosting Commerce Package?

400 GB of storage space

221

How does the Professional Web Hosting Package compare to the Commerce Package?

Professional has all of the functionality included in the Commerce Package with even more storage space.

222

In the Upware Market, where can a customer click to learn more about it?

Under getting started, click on Upware 101

223

What is EXCLUDED in the 30 day money back guarantee for Business Class Voice, Internet or TV?

Installation charges, fees, taxes or per-call charges

224

What website would a business class customer go to, to Manage their business WiFi hotspot directory information?

business.comcast.com/myaccount

225

What is the model number of the Business Wireless Gateway?

DPC3939B

226

Rings each user in the order they appear on the User List

Hunt Group

227

For assistance with non-emergency concerns or questions, Comcast Business Voice provides what service? (where available)

311 service

228

Comcast Business Voice provided this for users of the Telecommunications Relay Service (TRS) center for the hearing impaired.

711 abbreviated dialing

229

TRS

Telecommunications Relay Service

230

What information does Enhanced 911 provide?

The telephone number and location

231

What phone number can customers call with 911 related questions?

800-391-3000

232

What number should a customer dial to get the latest traffic information?

511

233

An easy-to-remember number that connects you to community services like after-school programs, health services, food banks and other essential human services.

211

234

Planning Assistance "call before you dig" number

811

235

Directory Assistance number

411

236

What is the name of Comcast's Paperless Billing?

Ecobill

237

What four social networks can a customer use to find information about Comcast Business class?

Linked-in, google plus, twitter, and facebook