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Dynamics of Health Care > chapter 10 > Flashcards

chapter 10 Flashcards

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1
Q

What should ALL healthcare providers respect

A

human dignity

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2
Q

When does personality develop?

A

Early in their life

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3
Q

What does personality include

A

interests
behavioral patterns
emotional response
attitudes

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4
Q

What does personality effect

A

how they cope with different situations

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5
Q

What are the important qualities of healthcare professionals (10)

A 
Enthusiasm 
Optimism 
self esteem
honesty
patience 
cooperation 
organization
responsibility
flexibility 
sociability
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6
Q

Describe enthusiasm

A

enthusiasm shows in everything that you do

professionals will take an active interest in their duties and strive to do the best job possible

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7
Q

What does optimism shape

A

a persons outlook on different situations

job performance

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8
Q

Why is optimism important in healthcare

A

optimism is contagious

encourages patients to remain positive

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9
Q

What does high self esteem lead to

A

confidence in ones skills

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10
Q

Relate self esteem to patients

A

a confident provider earns the respect of the patient quicker

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11
Q

What is honesty

A

to earn the trust of those you serve and work with by being truthful; thus establishing trust

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12
Q

What do your characteristics as a student determine

A

how you will behave as a healthcare professional

e.g. plagiarism and owning up to your mistakes

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13
Q

What is pateince

A

the ability to remain calm in the midst of difficulties

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14
Q

How can you demonstrate patience as a healthcare worker

A

take the time necessary to understand all aspects of the patient’s necessary

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15
Q

What is cooperation

A

the ability to interact with other team members

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16
Q

What is the most important objective in healthcare

A

Patient’s well being and care

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17
Q

why is cooperation important in healthcare

A

all team members (regardless of role) can work together and show sen

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18
Q

What is the key to success in any health care career

A

organization

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19
Q

What does good organization lead to

A

more effective you will be in your job and interactions with others

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20
Q

What is responsibility

A

to complete your work in a correct timely manner and do your best

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21
Q

Why do healthcare professionals need flexible jobs (3)

A

illnesses, emergencies, and health-issues do not have a 9-5 schedule

lab rests and diagnostic tests take a long time to complete

new and improved methods are bringing changes in healthcare

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22
Q

Why is sociability important

A

health `care professionals interact with a wide range of people every day

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23
Q

What are several qualities and skills that are personal and professional (6)

A 
compassion
empathy
sympathy
honesty
integrity
accountability
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24
Q

What is dedication to public service

A

to perform a public service and contribute to the good of society with your work

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25
Why is dedication to public service important for some individuals
- recognize and believe in the value of their work to society and view their occupation as their "lifes work" attracted to career due to importance of the work not obligation or power
26
What are some of the rewards of a healthcare career (3 + 1)
independence continuing professional development economic security + sense of satisfactions and contentment
27
Why is trustworthiness important in healthcare
patients and coworkers need to know that they trust the healthcare professional as patients put their lives in the hands of providers
28
What must healthcare professionals do to be trustworthy (3)
live up to agreement be honest be dependable
29
when is competence exhibited
when they are proficient in what they have learned and are capable of performing related tasks
30
What four things does competence involve a willingness to
learn - self motivated with a desire to learn change - change way you perform duties or administer treatments without resistance admit mistakes - accept evaluations accept criticism - accept constructive criticism
31
What is good time management
to complete work in a timely manner while skillfully handling tasks, concerns, and issues that arise
32
Why is time management important in healthcare
healthcare professionals deal with several problems at one time
33
What is initiative
the ability to act and make decisions without help or advice of others
34
When do healthcare workers use initiative
problem solving and critical thinkingskills
35
What are two things gained from experience and used in healthcare
common sense | good judgement
36
What two methods of conveying information are important for professional success
verbal | written
37
What are the outward displays of your professional and personal qualities and skills
attitude | behaivor
38
What is professional behaivor
use of langauge, manners, and dress outward expression of integrity, honesty, and dependability
39
What is integrity
how you handle mistakes - admit mistakes and take full responsibility for actions
40
What is a reflection of your honesty
how and what you communicate w patients and coworkers | - straightforward manner
41
why is dependability important
you work and interact with members of healthcare team and colleagues need to depend on you to fulfill your duties and obligations
42
What two things are a reflection of a person's values
personal qualities | professional behavior
43
What is a value
a belief about the worth or importance of something that acts as a standard to guide one's behavior
44
What are values revealed in
amount of time and money devoted to - relationships - work - study - fitness - leisure - other activities
45
What is a value system
a person's ranked personal principles, leading to a personal code of conduct
46
What do your values influence and impact
- influence beliefs about human needs health illness - impacts how you practice healthcare how you respond to illness
47
What values are essential to healthcare workers
concern for others respect for human dignity sensitivity to patients situations, conditions, and needs altruism respect for patient autonomy respect for human dignity
48
How are values developed
formed throughout one's lifetime from experiences and family/culture/environmental influences
49
What is altruism
a concern for the welfare and well-being of others
50
What four professional behaviors display altruism
demonstrate an understanding of the culture, beliefs, and perspective of others advocate for the patient (especially when vulnerable) take risks on behalf of patients and colleagues mentor other professionals
51
What is autonomy
a respect for the right to self determination
52
What three professional behaviors display a respect for patient autonomy
plan patient care in partnership with patient honor rights of patients and families to make decisions about health care provide information so patients can make informed choices
53
What does valuing human dignity mean
respecting the inherent worth and uniqueness of all individuals
54
What four behaviors represent a respect for human dignity
provide culturally sensitive care protect patient privacy preserve confidentiality of patient care and health provider information design care with sensitivity to patient needs
55
Why is stress brought on
any number of physical chemical or emotional factors
56
what does stress produce
physical and emotional tension | illness and disease
57
What is good stress and what does it lead to
"eustress" leads to positive reactions low stress motivates people to accomplish necessary tasks
58
What is bad stress and what does it lead to
"distress" leads to negative reactions high stress hinders persons ability to participate in and enjoy normal activities
59
What are the 7 common stress producers
``` living a chaotic lifestyle inability to say no taking problems + criticism personally maintaining unrealistic expectations dealing with excessive demands remaining inflexible suffering self-doubt ```
60
What are causes of stress for HC workers
excessive demands | dealing with life and death situations
61
What physical signs show stress
increased anxiety agitation depression
62
When must stress be dealt with
before it leads to overload and burnout
63
How can you deal with stress
identifying specific situations, activities and relationships that cause stress change way you deal with them
64
What 6 strategies help with stress management
set priorities keep life and work simple identify and reduce stress producers shift thinking enlist social support relax and renew
65
How can you set priorities
determine which tasks are necessary versus which are not
66
Why is keeping life and work simple important
a complicated schedule will often produce stress time management helps avoid stress producers
67
How can you keep life and work simple (4)
avoid procrastination combine errands and tasks do not feel obligated to participate in activities learn how to say no
68
How can you identify or reduce stress potentials
write down tasks and situations that produce stress | --> leading to ideas that eliminate stress
69
What does it mean to shift thinking
look at problems and stressful situations as Opportunities
70
What did poet Jon Donne write
no man is an island
71
What do people in your support network include (7)
``` family members friends coworkers students/classmates members of religious groups ppl who share common interests and hobbies ```
72
What are ways to relieve stress (3)
music scented candle time w family and friends
73
What 3 factors allow for a healthy path to success
nutrition exercise sleep
74
What is food
fuel for the body
75
What does good nutrition result in (3)
deal with stress maintain good body weight promote health
76
What does exercsie do
keep energy level up | make you feel good about yourself
77
What are some aerobic exercises
running swimming cycling
78
What are benefits of aerobic exercise (4)
1. more energy 2. less stressed and tense 3. maintain appropriate weight 4. improved self-esteem
79
How much should you exercise to receive full benefits
at least 3 times a week 20 to 30 minutes at a time one rest day per week
80
How much sleep do most adults need per night
8 hours
81
What four factors affect sleep
caffeine nicotine alcohol food
82
How long does caffeine stay in your body? why
6-12 hours | it is a stimulant
83
How does nicotine affect your sleep? Why
it is a stimulant | sleep can cause nicotine withdrawal disrupting sleep
84
Why does alcohol affect sleep
can make you feel drowsy
85
How does food affect sleep
can cause heartburn, especially when lying down more food = more heartburn = more disrupted sleep
86
What are first impressions based on
the image you project
87
What is important during a first impression or meeting
personal hygiene grooming attire
88
What are 3 general guidelines for professional dress
clean pressed tear-free clothing polished, unsoiled professionally appropriate shoes plain simple jewelry

Dynamics of Health Care (21 decks)

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