Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Dynamics of Health Care > chapter 14: teamwork and leadership > Flashcards

chapter 14: teamwork and leadership Flashcards

(81 cards)

Start Studying
1
Q

What do ALL teams have in comon

A

made up of a group of individuals working towards a common goal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the 6 healthcare teams

A
  1. administrative
  2. medical emergency
  3. hospital patient care team
  4. physician’s office team
  5. dental office team
  6. outpatient care team
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is a team

A

two or more individuals organized to function cooperatively together

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What does the organization of a team depend on

A

the purpose of the team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What three things do members of a team differ in

A

education
background
experiences

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the two types of health care teams?

A
  • One-profession team

- Multidisciplinary team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Who oversees and organizes a one profession team

A

the team leader or coordinator

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is a good example of a one-person team

A 
nursing team
RN oversees 
- registered nurses
- licensed practical nurses
- licensed vocational nurses
- certified nursing assistants
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is a multidiscplinary team

A

cooperative group with members of different qualifications, skills, and areas of expertise

provide comprehensive care in healthcare

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Describe a cardiac rehabilitation team members

A
  • cardiologist
  • rehabilitation nurse
  • clinical social worker
  • physical therapist + assistants
  • occupational therapist + assistants
  • registered dietitian
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the four components of a team?

A

purpose
goals
member roles
functions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are two questions to ask regarding a teams purpose

A

What is the reason for the team

What does it hope to accomplish?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What does a team purpose do for the team

A

guide all members in the right direction

determines how the team will develop

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is a healthcare teams general purpose

A

support and provide patient care

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What must members of a team do to accomplish their goals

A

coordinate their actions
make decisions as a team
listen to opinions of all team members

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the five general role of ANY team?

A

team leader
- define issues, set agenda, coordinate work

recorder/secretary
- record ideas and act as timekeeper

spokesperson
- maintain contact with others on behalf of group

resource
- provide knowledge and expertise on particular issues

implementer
- carry out specific activities determined by team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What are three roles that are based on personality?

A

reflector
- observes group process while participating in team activities to provide insight

optimist
- positive attitude to encourage others to find solutions

skeptic
- review ideas for potential problems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What are team functions

A

activities that the team members must carry out to meet the team’s goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What does how well a team member performs their functions have a direct impact on

A
  • other members
  • team goals
  • patient’s care
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What does effective teamwork depend on

A

open and honest communication
organizational resources
mutual support
understanding and recognizing the role and function of each team member

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What are four criteria in preparing team meetings?

A
  • set meeting time and place in advance
  • choose a day and time when all members are available
  • schedule the meeting for the same day and time so they become a regular part of each member’s schedule
  • distribute an agenda prior to the meeting
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What are 4 ways to promote good communication

A
  • listen with full attention
  • express ideas as clearly as possible
  • encourage feedback
  • avoid letting negative emotions cloud communication
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What can poor communication lead to

A

mistakes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What is the complexity of communication based on

A

the more people involved in the communication process results in more complex communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
What is group dynamics
how individual group members relate to one another
26
What does a groups success depend on
contributions by all its team members | positive group dynamics
27
What are the seven characteristics of effective and ineffective groups
- group identity - cohesiveness - communication - decision making - responsibility - leadership - power
28
Describe group identity (effective and ineffective)
EFFECTIVE: group members value the clearly defined goals INEFFECTIVE: group goals are not of great importance
29
Describe cohesiveness (effective and ineffective)
EFFECTIVE: group members are committed and cooperative INEFFECTIVE: group members feel alienated and work better alone
30
Describe communication (effective and ineffective)
EFFECTIVE: honest and direct communication with constructive criticism INEFFECTIVE: limited and restricted communication and discussions
31
Describe decision making (effective and ineffective)
EFFECTIVE: problems are identified and appropriate problem solving methods are used INEFFECTIVE: problems build without resolution
32
Describe responsibility (effective and ineffective)
EFFECTIVE: strong sense of responsibility INEFFECTIVE: little responsibility
33
Describe leadership (effective and ineffective)
EFFECTIVE: effective style of leadership INEFFECTIVE: ineffective leadership
34
Describe power (effective and ineffective)
EFFECTIVE: of power are recognized and used appropriately INEFFECTIVE: power is abused
35
What is conflict
disagreement between team members that occurs when a variety of personalities are brought together on a team
36
What do disputes reflect
passion that members feel for their vocation and team purpose
37
What are the two sources of conflict
substance | personality differences
38
How can substances be minimized
with open-mindedness and respectfulness
39
Describe conflict in a healthcare team
healthcare teams require individual work leading to limited opportunities for communication --> results in distrust and suspicion
40
What two things does unresolved conflict do
lower morale | threaten quality care
41
What are the six problem solving steps
``` Assess Diagnosing Creating a plan Implementing a plan Evaluating the plan Modifying the plan (if necessary) ```
42
How can the team leader prevent conflict in meetings
- encourage participation - communication - listening to opinions
43
What is leadership
the ability to influence others while working towards a vision or a goal
44
What can successful leaders do
direct or moivate those around them to work towards the same objective
45
What three things must healthcare providers do to be come a good leader
- understand the complexity of coordinated care - remain open to different povs - understand the interdependence of a health care team
46
What does the power to influence a group depend on (2)
leadership style | skills
47
What are the four basic leadership skills
communication - to form interpersonal relationships - to establish and reach goals - for personal and professional growth problem-solving - for analysis of ALL sides of a problem management - recognize and foster unique talents and skills - for organization self evaluation - assess own effectiveness and accept criticism
48
What is autocratic leadership
- directive leadership | - assume complete control over group
49
what words describe an autocratic leader
firm self assured dominating
50
What is democratic leadership
= sense of equality between the leader and other participants with shared decision making
51
What is Laissez-Faire leadership
non-directive leadership - hand power to the group members - encourage independent activity
52
when is Laissez-faire leadership effective
when all team members are experts with a thorough understanding of subject
53
Describe managers relative to leaders
leaders are not always managers | managers are always leaders
54
What are the four functions of managers
planning organizing directing controlling
55
how do managers plan
- identify problems and develop goals - develop strategies - plans should be contingent with financial and workforce constraint
56
What four steps allow you to become a leader
identify your strengths evaluate how you accomplish work clarify your values assume responsibility for relationships
57
What textbook is transactional and transformational leadership based on
- Johnson and Jackman's Book on Leadership
58
What is Leadership by James McGregor Burns based on?
five levels of Maslow's Hierarchy of Needs
59
What is a key trait of transactional leaders (think exchange)
exchange rewards and privileges for desirable outcomes
60
What are the five levels of Maslows Hierarchy of needs Which levels are transactional leaders concerned with
``` self actualization esteem love and belongingness safety physiological ``` the bottom three - love and belongingness - safety - physiological
61
Who developed the transactional factors
Bernard Bass and Associates
62
What are the two bases of transactional factors
1. contingent reward - rewards for good performance 2. management by exception - punishment or corrective action for not meeting standards
63
Who are three notable transactional leaders
bill belichick of the patriots - coined the expression "do your job" magneto of the X men - task oriented sensei johnny lawrence from Cobra Kai - organizes dojo based on maslows hierarchy
64
relate transformational leadership and the hierarchy of needs
engage followers on ALL FIVE levels
65
How do transformational leaders empower followers to feel good or use self esteem
reinforce inner feelings of competenence, respect, and self worth provide external feedback and recognition that supports SELF ESSTEEM
66
How do transformational leaders encourage self actualization
support them to become the best person they can become
67
What are three examples of transformational leaders
Anne Hathaway from the Intern - young CEO who invests in her aging intern Professor X of the X-men - counter to Magneto - school for gifted youngsters Sensei Daniel LaRusso from the Karate Kid - worked at learnt from Miyago-Do Karate
68
What are 5 key characteristics of transformational leaderships
creative interactive visionary empowering passionate
69
What is the goal of transformation leadership
transform followers into leaders
70
What are advantages of transactional leadership (5)
- clear structure - achievable goals - leads to high performance - straightforward motivation - efficient
71
What are disadvantages of transactional leadership (3)
- inflexible and rigid - uninspiring - limited follower engagement
72
What are advantages of transformational leadership (3)
- taps into higher level needs and personal motivation - empowers and develops WHOLE person - amazing results
73
What are disadvantages of transformational leadership
- complex and blurry collection of attributes - not trainable sometimes - charisma may be abused
74
What healthcare team was described in the textbook? What professionals are involved (7)
St. Elizabeth Diabetic Education Team 1. registered nurse 2. dietician 3. physician 4. optometrist 5. occupational therapist 6. pharmacist 7. patient educator
75
What task does the St. Elizabeth Diabetes Education have
to research and approve the purchase of a new style of blood glucose meter to be used in the hospital have to choose between 12 meters
76
How many times does the. St. Elizabeth team meet? What do they discuss
2 times a sweek - test the product - discuss the product - debate the pros and cons of the product
77
who is the team leader of the St. Elizabeth team
the patient educator
78
What problems are going on with the St.Elizabeth team
- pharmacist is at least 10 minutes late every meeting - dietiician is on a phone call every meeting - patient educator ignores disruptive behaviors - registered nurse told off-color joke that offended the optometrist (are not on speaking terms)
79
How many meters were narrowed done?
3
80
When did the patient educator hold a meeting
the next morning | two members were not in the office and could not attend
81
What happened during the final meeting
- pharmacist was half an hour late - dietitian was on the phone - team members debated the entire time registered nurse said she approved 1 METER - Optometrist said she would NEVER approve that one unable to reach a consensus decision

Dynamics of Health Care (21 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions