Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Food Service Organizations > Chapter 12 > Flashcards

Chapter 12 Flashcards

(110 cards)

Start Studying
1
Q

Selection, training, development, and compensation of employees with the addition of an integrative process of recruiting, selecting, training, developing, compensating, supervising, and maintaining workforce needed to achieve an organizations goal is

A

Human Resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the systematic approach to improving worker efficiency based on the collection and analysis of data, appeared in manufacturing

A

Scientific management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is the process of anticipating and making provision for the movement of people into, within, and out of an organization?

A

Human Resources Planning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are pictorial representations of all jobs with the number of employees in those jobs and future employment requirement?

A

Staffing tables

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are pictorial representations of all jobs with the number of employees in those jobs and future employment requirement?

A

Staffing tables

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What contain information, usually computerized, on each employee’s education, skills, experience, and career aspirations?

A

skills inventories

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Process of obtaining information about jobs by determining the duties and tasks or activities of these jobs is the

A

job analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the tasks, duties, and responsibilities of a job, the job’s working conditions, and the tools, materials, and equipment used to perform?

A

job description

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

what is important to employees because it gives them status and indicates their level in the organization?

A

job title

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What follows the job title and includes such info as the departmental location of the job, the person to who the jobholder reports, and often the number of employees in the department and the SOC code number?

A

job identification

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is arranged in order of importance and indicate weight or value of each duty generally measured by the percentage of time devoid to it?

A

job duties

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are the four things that make up a job description?

A

job title, job identification, job duties, and qualifications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What lists the knowledge and skills required for someone to successfully perform the position?

A

qualifications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What lists the knowledge and skills required for someone to successfully perform the position?

A

qualifications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What includes the personal qualities, traits, skills and background needed to do the job?

A

job specification

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the desired results at a definite level of quality for a specified job?

A

Performance standards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What requires a payment of minimum wage and overtime pay, while restricting employment of children, and requires record keeping?

A

Fair Labor Standards Act

1938

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What is a set of tasks to be performed by a given employee

A

Job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What forbids discrimination on the basis of race, color, religion, gender, or national origin, established Equal Employment Opportunity Commission

A

Title VII of the Civil Rights Act 1964

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What prohibits discrimination against persons with physical or mental disabilities or the chronically ill?

A

Americans with Disabilities Act 1990

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is an outgrowth of job analysis and is concerned with structuring jobs to improve organization efficiency and employee job satisfaction?

A

Job design

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What is an increase in the total number of tasks employees perform?

A

job enlargement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is an increase in opportunities for responsibility, achievement growth, and recognition?

A

Job enrichment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q 
Achievement 
recognition
growth
responsibility
performance 
are
A

the five factors for enriching jobs and motivating employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
What is the policy of equal employment for all
equal employment opportunity
26
What is the quality or attribute protected under discrimination laws that employer may specify as a job qualification?
Bona fide occupational qualification
27
What is the prejudicial or unfair treatment of individuals or groups based on certain characteristics
discrimination
28
What refers to the length of employment at a particular institution
seniority
29
What is a form of gender discrimination and thus in violation of Title VII of the Civil Rights Act of 1964, that is defined as unwelcome sexual advances, requests for sexual factors, and other verbal or physical conduct of a sexual nature that submission to or rejection of this conduct explicitly or implicitly affects an individuals employment, unreasonably interferes with an individuals work performance or creates an intimidating?
Sexual harassment
30
What is a form of gender discrimination and thus in violation of Title VII of the Civil Rights Act of 1964, that is defined as unwelcome sexual advances, requests for sexual factors, and other verbal or physical conduct of a sexual nature that submission to or rejection of this conduct explicitly or implicitly affects an individuals employment, unreasonably interferes with an individuals work performance or creates an intimidating?
Sexual harassment
31
what makes it unlawful for a person or organization to recruit or hire persons not legally eligible for employment in the US?
Immigration
32
What is the demographic differences in individuals?
Diversity
33
What is the demographic differences in individuals?
Diversity
34
What is the process of locating an encouraging potential applicants to apply for a job opening?
Recruitment
35
What is the process of comparing applicant knowledge, skills, and abilities to those required of a position and choosing applicant most qualified?
Selection
36
What is the selection process
Recruitment, Application & Screening, Checking Background & References, Interviewing, Hiring Decision, Physical Examination, Orientation
37
Ability to produce consistent results?
Reliability
38
What are ability to produce accurate results?
Validity
39
What determines general reasoning ability, memory, vocabulary, verbal fluency, and numerical ability
cognitive aptitude tests
40
what determines a candidates strength, coordination, and dexterity
psychomotor ability tests
41
measure a candidates knowledge of duties of the job
job-knowing tests
42
require a candidate to perform a task or set of tasks required in the job
work-sample tests
43
indicate areas candidate is most interested in and thus areas that will provide greatest job satisfaction
vocational interest tests
44
what measures self-reported traits, temperament, or disposition
personality tests
45
what identifies predispositions to inherited diseases
genetic tests
46
what identifies personal traits based on how individuals write?
graphoanalysis
47
what is used to confirm or refute information provided on the application form
polygraph tests
48
Structured interviews aka direct interviews
the interviewer asks specific questions of all interviewees
49
What asks the candidate what behaviors he/she would display in a hypothetical situation?
situational interview questions
50
what focuses on past behaviors a candidate displayed?
behavioral interview questions
51
what is also known as indirect interviews, and allows the interviewer the freedom to ask questions he or she believes are important?
unstructured interviews
52
what is also known as indirect interviews, and allows the interviewer the freedom to ask questions he or she believes are important?
unstructured interviews
53
When personal preferences alter objective decision making is
personal biases
54
when a single trait dominates the assessment of another individual is the
halo effect
55
What is a formal process of familiarizing new employees to the organization, job, and work unit
orientation
56
What is the most critical step in the selection process?
the decision to accept or reject applicants for employment?
57
What is the ongoing process of updating skills of an employee
training
58
what refers to programs designed to improve the technical, human and conceptual skills of managers?
management development
59
What method involves employees learning how to do a particular job while actually doing the job and include job rotation, internships, and apprenticeships?
on-the-job training
60
What method takes place outside the workplace?
off-the-job training
61
what refers to the degree of accomplishment of the tasks that make up an individual's job?
performance
62
what is the assessment of an employee's performance during a specified period of time, take place in every organization, although they are not always formal?
performance appraisals
63
what is a performance review that should include only criteria directly related to the job being performed?
job-related criteria
64
what should be clearly defined and managers and employees should discuss them in advance of the appraisal period
performance expectations
65
employees in the same job category under the same supervisor should be appraised using the same instrument and with the same frequency of review?
standardization
66
who are those evaluating the work of others should receive training on issues such as accuracy, consistency, objectivity, and process?
trained appraisers
67
what is feedback on performance should be provided on a continuous basis?
continuous open communication
68
what is a specific time line for discussion of employee performance should be established?
performance reviews
69
what is a formal grievance procedure should be established?
due process
70
what is a very common method of performance appraisal?
rating scales
71
what is a method for performance evaluation that is used primarily with managerial and professional personnel?
Management by objectives MBO
72
what is a method for performance evaluation that is used primarily with managerial and professional personnel?
Management by objectives MBO
73
performance appraisals should look at
objectives | participants
74
what provides the manger with the opportunity to discuss an employee's performance and explore areas of improvement
appraisal interview
75
What is the change in job to one at a higher level int he organization?
promotion
76
What is the change in job to one at a lower level in the organization
demotion
77
What is the change in job to one at approximately the same level elsewhere in the organization?
Transfer
78
What is the voluntary or involuntary termination of a job?
separation
79
what involves planning for qualified individuals to be available to assume management pistons as they become available
succession planning
80
employee discipline includes
1. unrecorded oral warning 2. verbal 3. documentation 4. suspension 5. termination
81
what is action against an employee who fails to conform to the policies or rules of an organization?
discipline
82
What is a program that provides diagnoses, counseling, and referral for advice or treatment for problems related to alcohol or drug abuse, emotional difficulties, and marital or family difficulties
Employee assistance program EAP
83
What is the financial remuneration by employers to employees in exchange for their work?
compensation
84
what is a combination of both external and internal factors that can influence rates at which employees are paid?
wage mix
85
what are the external factors that influence wage mix?
labor market conditions, geographic area, cost of living, collective bargaining, and government influence.
86
what are the internal factors that influence wage mix?
job's worth, employee's worth, employer's ability to pay
87
what are the internal factors that influence wage mix?
job's worth, employee's worth, employer's ability to pay
88
What are non cash compensation given to employees by their employer as part of their employment.
benefits
89
what includes social security, workers' compensation, unemployment insurance, an family and medical leave?
legally required benefits
90
what includes insurance for health, dental, and /or eye care; services may be provided through traditional fee-for-service health insurance plans, health maintenance organizations, or preferred provider organizations; some plans will offer out-of-network or point-of-service options
health insurance
91
what includes plans that will provide income to employees after they retire through either a defined benefit plan, in which the employer agrees to provide a specific elel of retirement income, or through a defined contribution pan, such as 401 K, individual retirement account IRA, or employee stock option plans, which require specific contributions by the employee
retirement
92
includes insurance plans for life, disability, and or supplemental unemployment
insurance
93
includes payment for time not worked and may include illness vacation, holiday, personal time and severance part
paid time off PTO
94
what includes benefits such as child care, health club memberships, subsidized company cafeterias, parking privileges, relocation benefits, educational assistance, financial services, discounts on company products, transportation to and from work, clothing reimbursement allowances, employee assistance programs, onsite health ervices, and concierge services
employee services
95
What is assigning employees to specific work hours and days
scheduling
96
What is a number of goal hours worked in a week divided by 40 ( the number of hours worked by one full-time employee) to determine the number of full-time equivalent employees
Full-time equivalents
97
What is the calculation of numbers of snacks nourishment, paid meals, into a common number of meals
meal equivalent
98
What shows the staffing pattern of the operation
shift schedule
99
what is a variation of a shift schedule in which provides for employees to begin work at varying times, generally resulting in better use of the labor force
staggered schedule
100
What is interaction between management and labor union
labor relations
101
what is negotiation between management and the union on terms of the collective agreement between them?
collective bargaining
102
What is a union employee who is elected to represent other union members in their relations with an immediate supervisor or other managers
Union Steward (shop steward)
103
What is union organizers who apply for positions in non-unionized companies and when hired, work to form a union of the employees
union salting
104
What are group of jobs represented in the union contract negotiations
bargaining unit
105
who attempts to establish a channel of communication between the union and management but has no power to force a settlement
mediator
106
Who renders a decision that is binding on both the union and the employer
arbitrator
107
what is the ratio of output to input, or the ratio of goals to resources of the food service system
productivity
108
what involves continuous observation for a chronological record of the nature of activities performed by individual workers, work performed at one workstation, work units produces, or the amount of time that equipment is used and for what purpose
activity analysis
109
what is activity sampling that is used to describe a method for measuring working time and nonworking time of people employed in direct and indirect activities, and to measure operating time and downtime of equipment
occurrence sampling
110
Which seven basic elements of work are combined into larger, more condensed elements
standard data MSD

Food Service Organizations (11 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions